4798 results found
-
Mobile app security
Fingerprint login after app gas been closed and reopened. No security on Mobile app, if phone is stolen thief has access to all client devices and passwords.
3 votes -
Exclude patch configuration on customer
When connecting a configuration profile to a customer sometimes you want to disconnect the profile to one system.
Only way to archive this at this moment is by not selecting the customer and then per device selecting the profile. Imaging a cusomer with 50 systems and one exeption. You have to manual connect the profile to 49 systems....1 vote -
select by wildcard of unwanted patches, like *java* & >"4.5" on specivic devices
We are using a java based tool for connecting PIN paying devices. The tool is build on a specific version of java, any other version will brake the interface. So it woul be cool if we could select blocking based on a partial description of the patch.
1 vote -
Make it possible to do a csv export of installed updates on a device
In case of a ransomware attack the insurance company can request a prove of proper device maintenance, especially when device is no longer running.
At this moment we have to do a manual copy&paste of screen shots, pretty time consuming1 vote -
Make software inventory by sellecting devices or folders
Allow the possibility to list software on a targeted list of devices or folders
3 votes -
Let the copilot read the Atera agent log file
Seems like a powerful thing for the copilot to have the context of the agent activity in its responses.
3 votes -
Connect to linux device with ssh on other port than 22
As for connecting to a linux device with ssh always tries port 22. We NEVER use thoid default port. I want to connect via ssh to any port given.
1 vote -
Email Parser
Is there a way we can get a better way of receiving tickets via email? I had to work with google several times because I found that several tickets that were being emailed in were not forwarding properly. I have a email parser set up with Kaseya BMS (we are moving away from that) and it has never missed a email. Majority of our clients send in tickets via email, and not using the portal. Most of them have been emailing us for years and do not want to change the way that they contact us.
1 vote -
Ticket Priority based on email by importance
Users who email in their IT tickets, it would be very helpful if the "importance" set in the email (low, high, etc) would change the ticket priority level to match.
1 vote -
Add directory statistics like WINDIRSTAT for disk space management.
Add directory statistics like WINDIRSTAT for disk space management. We need to be able to quickly visualize and identify folders and the amounts of data they are consuming. This can easily be accomplished by integrating a feature similar to WINDIRSTAT https://windirstat.net/
7 votes -
Support for Linux Monitoring Agent - For Linux Based Servers to monitor other devices
Since it is possible to install linux based agents on linux devices please allow for the linux agent to also serve as a monitoring agent for SNMP, TCP and Generic devices.
2 votes -
Allow customisation of all areas of ticketing forms
For all mandatory ticketing fields in forms to become customisable
2 votes -
Move CVE to it's own Tab under Security or Vulnerability
It's great to have this feature but it's annoyingly hidden so many levels deep. I would bet many people don't even know it's there. I love the feature but it needs to be more front and center even if it's still somewhat limited. It's not really network discovery either, it's a security feature. Lets kick this software up a notch.
12 votes -
Ability to specify a custom ticket form/template on the URL
It would be nice to have the ability to specify a custom ticket form/template on the URL.
1 vote -
Per Technician level contract rate
Create a way to assign a contract rate to a technician. So when the ticket is processed the rate is assigned by a technician level
In example we have tree technician level and we need a possibilities to auto chose the rate applied to the ticket resolution based on the person that processing it1 vote -
1 vote
-
Phone Live Feed/Facetime
Having the ability for the user to use their camera on their phone to the technicians the issue they are facing is vital. I know Verizon had something like that where they send you a link and upon clicking it it allows you to share your camera feed like facetime with the technician.
If Atera had this, it would be an absolute game changer. Sometimes when we are troubleshooting the devices are down or inaccessible and having the ability to see what the users are doing and verifying their steps/actions is important. So some sort of action where we can…
6 votes -
Clear Alerts Triangle when Alerts page clears an event
The ALERTS triangle does not clear alerts after the alerts page clears an event.
If multiple techs are working and the alerts show for all devices - even those that are cleared, causes extra work and duplication of a tech reviewing an alert that is not existent but exists at the triangle. Plus they don't go away so you never can see which is the most recent.1 vote -
Can the Acronis be use to reimage computer? or can you add this feature?
Reimaging PCs remotely for remote sites, can this be done with the Acronis version provided today or is that a separate module?
2 votes -
stop emails automatically sending
Ability to send emails to third parties or different users without having to create a separate ticket or include the original requester in the email thread. It is not practical to change the requester every time we need to communicate with someone other than the person who logged the ticket.
Additionally, it would be beneficial to have the option to choose whether outbound emails include the entire email chain. Currently, we often have to temporarily change the requester to obtain approval and then revert it back, but this results in the entire email chain between the approver and us being…
2 votes
- Don't see your idea?