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4973 results found

  1. Add "Notes" field to Client profile. And exterior (second) email address field for contacts. Make search possible by both

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  2. It would be great to have to ability to block unauthorized inventoried software from launching. There are installers that does not require administrator rights to install and some of my users have learned that.

    4 votes

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    0 comments  ·  Security  ·  Admin →
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  3. option to schedule an open ticket instead of creating a new one

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. Now.
    You find you template.
    Create an Device, then import SMNP Template.
    When you change the template, it is not imported automatically.
    You have to Delete all SNMP OID's (otherwhise dubble import)
    Import the script again,

    This is an hassle if you want to make the change for all devices that use that SNMP Template.

    Better:
    Just make it work like with an Threshold Profile.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  5. We have been using ESET for years and we would like to have it integrated with Atera. I understand ESET is now available in the US. It would be very helpful if it could be expanded to Canada as well.

    3 votes

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  6. In new UI the Ticket status and the Ticket reason are on different sides of the UI.
    It will be more convenient if tit will be in same place

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. Support for additional Linux distress beyond Ubuntu and Debian would be excellent and very helpful.

    4 votes

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  8. Lot of Serveurs are monitored for inactivity but also are managed to applied some update with reboot or managed to auto reboot automaticly on an agenda...

    A fonction to schedule some range time to suspend the monitoring of a computer form a time to another time and permit to avoid lot fake alert can be a really good think..

    In all monitoring solution the worsted problem is the fake alerts... Avoiding fake alert with a planning of monitoring is really imporant for all MSP.

    4 votes

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    0 comments  ·  Alerts  ·  Admin →
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  9. Hi,

    I have a lot of tickets that extend into the next month. For example, a ticket labeled "IT Takeover."

    Many different tasks are being performed on this ticket. So, it's essentially not just a ticket, but more like a project.

    I would like to bill this ticket already, i.e., the work that has already been done, and then continue working on it next month. Is there an option for this?

    Alternatively, we could incorporate two things:

    Projects (that can contain multiple tickets)
    An option to decide whether the ticket should be billed at the end of the month...
    (Ideally…

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  10. New interface has on the right handside on the bottem the Calendar event option.
    would be realy helpfull to have on the top

    Status -> Assign Technician -> Type -> Activity Status -> Calendar Event.

    It can be shown with only the Date and if not planned in the button "New Calendar event"

    This way it is a little bit faster to work with and you can directly see if an ticket is planned.

    2 votes

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  11. When schedule time in google or outlook, it would be helpful if I can cusotmize the title. for example, I want that the name of the customer will be added automaticly after the [Atera #TicketNumber]. It would be great if the details of the ticket or the customer address also will be transfered to the calendar event.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. It will be nice to mandate that a time entry is added to a ticket before closing it, or approving/changing the automatic timer.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. Why can we not just upload and set installs for any app (exe or msi) in our portal. Having to set up a private repo seems crazy (and I cannot seem to find anywhere in the portal where I can actually do this). Atera is the only RMM platform I've ever used where you cannot upload/store software setup files manually and it's extremely frustrating.

    11 votes

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  14. Have a pane to show all the tickets of the device on the device page. That way everything is there, links to remote access, device metrics, activity log (and all the tickets associated with the device).

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  15. The Splashtop popup in the lower right hand corner, stating someone is remotely monitoring/working on your PC/Server. Can this have an option to leave it visible for the entire remote session. A few customers have asked me (from a security perspective) about this capability as they deal with sensitive data

    16 votes

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    0 comments  ·  Security  ·  Admin →
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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  16. We would like the ability to add OIDs as columns to the Devices Table for viewing multiple SNMP devices and their OID values.

    3 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  17. We have a printer vendor that asks us to provide page counts for all printers on a monthly basis. It would be useful to be able to schedule a report with the current value for that OID on all selected SNMP monitored printers. I'm sure these reports would also provide valuable daily/weekly/monthly snapshots for other OID values as well.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  18. Since it is possible to install linux based agents on linux devices please allow for the linux agent to also serve as a monitoring agent for SNMP, TCP and Generic devices.

    4 votes

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  19. it would be nice to have LAPTOP as device type, since you have issued threshold for laptops

    12 votes

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    0 comments  ·  Devices  ·  Admin →
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  20. When you filter your devices into folders like we do (servers. workstations, production) You lose some important view that can only be viewed by the "all" tab I would like to see all the stats under the filtered folder view like patches, health and frankly all others.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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