4912 results found
-
Add a additional arguments to SNMP monitored UIDs
Allow multiple arguments to a monitored UID.
An example being currently I can monitor a CPU core and have it alert me when it goes above 80% but every time it briefly goes above 80% it alerts us.
Instead I want to be able to tell it to alert me if the CPU core goes above 80% only if it has stayed above 80% for over 5 minutes.
2 votes -
Monitoring agent
It would be very usefull, when creating a new snmp, once i've selected the customer name the monitoring agent listbox is filtered on that selected customer so that choosing the monitoring agent is simple and fast without having to browse thru all the customers to find the wanted monitoring agent. Thanks.
2 votes -
Schedule and email COMPLIANCE reports that are available via export-
Scheduled & send of reports used for compliance for individual clients. Now I have to go in, query out the client and all the fields then EXPORT the report. I would like to have this sent monthly to the compliance reporting inbox.
2 votes -
automation
I have noticed other RMM's have features where say you can monitor things like print spooler and then set a automation on this, if it stops then auto restart the spooler and if it continues to cause issues then perhaps empty the print queue, restart again and if it doesn't work properly then alert you to a problem. Prior to this it just needs to be a notification that has been resolved so you can report to this the customer.
3 votes -
disable warning sound but not critical sound
It would be great if we could:
-disable the Warning sound without disabling the Critical sound
-choose our own wav files for the sounds2 votes -
allow to set a delay on custom Service Thresholds
we are monitoring if a specific service is runing , and using the selfhealing feature to restart the service if the service is not runing.
in the case of i.e. updating the Service this can/will cause issues as Atera is trying to start the service (while UPdated)
so it would be nice if we can set a delay (simular to i.e. if the processor is to hot) of x min, where this Selfhealing would not jump in.
2 votes -
API: SKU number on Billing/Invoice line items and Business number in Billing/invoice - TO customer
We have some challenges with this in regards to the API.
Under Billing/invoice - Line Item
We need the SKU number so that we can match it with the SKU number in
the external ERP system.Under Billing/Invoice - To Customer
We need the customer business number to be there so we can match the
customer with the customer business number in the ERP system.1 vote -
Obtain SP 800-171 Compliance
Virtually all companies that deal with the US government are required to obtain SP 800-171 compliance and must ensure that any Controlled Unclassified Information (CUI) stored on 3rd party platforms are also SP 800-171 compliant. Gaining this would allow a lot of companies that deal with government/military to use your RMM tools.
2 votes -
Search Function within Admin
Ability to have a search function within Admin, so you know where to go. For example, if I want to set up alerts or my support email, I can search and it will show me where to go.
3 votes -
different control for each Server / client
Would it be convenient to be able to assign a different control for each server? For example, different disk space percentage from another server without creating another profile, or different CPU percentage.
1 vote -
Changing Customers on Tickets and keeping the same Contact
Hello,
We will be using Atera as an internal helpdesk. All of our Customers are the locations that we manage. Currently Atera only allows you to enter a ticket for a Customer and the Contact that is within that Customer.
We need the ability to switch the Customer on the ticket and keep the same contact as our staff work across multiple portfolios. This will allow us to bill our time to each Customer accordingly and maintain the correct contact.
Anything that Atera can do to make this possible will be greatly appreciated.
2 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Decouple Atera + Splashtop hard requirement on DNS availability
If DNS fails, so does the Atera agent + Splashtop. If a customer has a DNS issue it is not possible to connect and resolve for them.
Atera Agent and Splashtop should do DNS queries, however if the DNS queries are unsuccessful they should fall back to either a list of hardcoded IPs or maintain a list of previously known working IP addresses. There is not really any reason for the Atera agent to get cooked if it can't do DNS resolution.
2 votes -
Separate email alerts so that we get an individual email for each problem
As the title says, just have an individual email alert for all issues rather than having 2 or 3 in one email as sometimes these can get missed!
2 votes -
metrics dynamic x-axis descriptions
i discovered that you can "zoom into the metrics" by clicking into the graph and pull - which is awesome! BUT the x-axis does only show hour lines never the less how deep i zoom.
so it would be really usefull that depeding on the zoom status (ex. you only see 2 hours) then there should be more lines to see like quarters. and after seeing only 1 hour in sum every 5 or 10 minute a line and so on...
i hope you know what i mean?2 votes -
add and disable user from portal easily. see users and settings in one place
add and disable user from portal easily. see users and settings in one place
1 vote -
Auto Assign Asset
As a multilocation service desk, it would be beneficial to create an IP-based customer attribute and have devices roll under that customer by default.
1 vote -
contacts
I would like to be able to print out a custom contacts list for 1 customer, several customers or all customers.
3 votes -
Setting to remove or hide filter view on right hand in tickets view
Setting to remove or hide filter view on right hand in tickets view
It takes up a lot of display area on right and cannot be removed or minimized2 votes -
Integration with SyncMonkey
Integration with SyncMonkey
SyncMonkey is a documentation center much like ITGlue.
SyncMonkey already syncs with Syncro.3 votes -
1 vote
- Don't see your idea?