5047 results found
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5 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Remove or allow removal of SNMP default values
Currently SNMP devices have a number of default monitors that are no9t shown on the interface.
These need to be removed, or have the option of not using them.
The ability to granularly add OIDs negates the need for them. I understand that some people may desire the defaults, so how about the option to not use them.I just went through the operation of creating MANY SNMP devices and templates, only to find that even on the devices I intentionally did NOT add monitored OIDs (Informational only) only to find that ALL of the devices need to be re-added…
2 votes -
john@nsmit.biz
When creating a ticket, you have the initial contact, but like when you do a reply, it would be handy to have a field to add additional contacts into the ticket at the creation stage
3 votes -
Be able to filter out customers
We've got a customer who is dealt with by a specific technician who also like to spam tickets and it'd be really useful for the other technicians to be able to easily filter out said customer.
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Number of alert lines on the dashboard
It would be nice to be able to change the size of the boxes manually instead of having predefined L XL sizes and above all, to be able to increase the number of alerts visible beyond 6.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Create Ticket without Token
Create Ticket without Token by using Helpdesk Tool Shortcut in Taskbar
7 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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More indepth reporting stats
When running reports there is currently no option to go deeper into the stats such as viewing ticket numbers for certain categories such as Tickets not responded to in SLA etc.
5 votes -
change status timer
Ability to auto close a ticket after a 24-hour period of time from when it was set to the resolved ticket status. This gives us a way to auto send surveys after allowing the customer a day to confirm their issues are resolved before closing a ticket out for billing.
3 votes -
Valuable Updates Still Missing?
Why does it seem to take so long to get simple things included? Things like customizable statuses / notes(emails) into the ticket should also be placed in as time entries because there is effort being taken to communicate with a client, which should be accounted for............
Atera is a nice platform, but there are just basic things missing that should not need to be...........
1 vote -
Customer account creation
Allow a customer to create a portal account if their email domain is registered to a customer profile. At the moment the technician needs to do this.
1 vote -
EASEUS Todo Backup Integration. A widely used backup system that needs integration within Atera.
EaseUS ToDo Backup is a full featured lower cost alternative to many of the highly overpriced backup solutions. In use at many installations with a proven history most times exceeding performance of many high priced backup solutions.
4 votes -
Alerts
New pop-out (top right of screen) shows Server Name but does not display Customer Name.
7 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Give Device Friendly Names
It would be nice to be able to create friendly names for devices. That way we can search for people by name in the search bar. Say a client has like 300 devices. It'd be nice to make the PC name - HomePC101 and give it a friendly name such as like Matt Fox Home PC. Then we can just search "Matt Fox" in the search bar and pull up the device very quickly.
5 votes -
Need Report for Hourly Contracts.
Not being able to pull any report about customers Profitability on Hourly Contract ( 100% of our customers are on hourly contract) is why we are looking elsewhere . This is an extreme week part of your application. MSP in general bill by the hour or block hour. NEVER retainer. To not have this is why we are looking to move on. How did this even get to market without this feature? Not being able to pull up how much revenue is generated by a customer or a customer /technician over 'X' period is very poor design choice by your…
2 votes -
alerts
It is imperative that there be a separate/different subject line when a computer is unavailable, and also that it indicates how many computers are involved. This is basic for any RMM and is a huge flaw in your service. For those of us who have a lot of customers/machines, there are a lot of emails that come in daily and it is way too easy to miss ones as critical as unavailability. It cannot be that difficult to have those go out with a different subject line, or even allow for text notifications under those circumstances.
6 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Filter Alerts by Agent
Whether I'm under customer alerts or all alerts there are filters, but we are missing a filter by agent. This could be done just the same as the advanced device filters. We collect so much data on alerts but there's no way to see all the historical alerts for a single machine.
3 votes -
Allow non-HTTP(S) URLs in ticket bodies.
Please allow non-HTTP(S) links in ticket bodies, so we can leverage other URIs (such as ms-settings:Sound or jamfselfservice:).
2 votes -
PowerShell 7 as a option
Can you add the option to use PowerShell 7 instead of Windows PowerShell in the device 'Manage' functions? Or maybe the option to switch between the two versions?
2 votes -
Quarterly Reporting Cycles
We roll over clients time over a quarterly cycle. Can scheduled reports have another default of the last 3 months creating. I am generating on two months but cant see what the over or underage is over a full quarter. Moving forward a quarterly client update fits in well over the year. Any report I want to be able to undertake a quarterly review.
Can reports be made available to clients in the user portal?4 votes -
Email Alerts for Info
Atera only seems to be able to email alerts for Critical/Warning/Resolved.
We also need to be able to receive Info Alerts for custom Windows Service monitoring otherwise the alert only shows on the Atera console but does not get emailed.
2 votes
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