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4814 results found
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duplicate agentless devices
it should be possible to simply duplicate agentless devices by klicking, then a popup should open to enter a different device name (a must!) and "bam" finished. then the new device should be opend to change the IP and other information...
at the moment setting up 20 and more generic devices if a customer does get some more gen devices is a pain. some are fastly saved and mostly are a pain to wait...
1 vote -
Device columns
The ability to view extra columns of useful data per device without having to click on a device, ie: device uptime, Availability Monitoring status, OS version.
88 votes -
Warnings about renewing certificates
Warning / Alert about Certificates on Webservers / (Exchange for Example) that are due to renew in a chosen time interval.
32 votes -
Better alerts for newly installed programs
Get an alert for newly installed programs not based on the events that are built in which give you alerts if programs updates.
97 votes -
Alerts when failed attempts logins on server or workstation
Like the solarwinds solution, I would like to have an alert when the login count for a server or workstation reaches 5 failed attempts with the account name used to try to login
7 votes -
Remove contract view from technicians
When removing permission for a tech to see billing, it should remove the possibility for them to view contracts and being able to edit them as well.
5 votes -
Patch Search & Deploy - Add Column To Show If Agent Is Online or Not
Patch Search & Deploy - Add Column To Show If Agent Is Online or Not
1 vote -
Password protected agent installer.
When we first started with Atera we had to enter our Atera user passwords to run the installer from the user space. I'd like to bring this feature back or at least the ability to set at password at installer creation. If this feature already exists I am unaware. I do not like the idea that if someone were to get our installer they could easily add invalid devices to our console.
1 vote -
Custom atera menu
Custom atera menu to allow other sites/ services like ubiquiti to open with in atera allowing a technician to work out of one portal
14 votes -
Increase the record size for the Event Viewer from 1,000 to 10,000
When viewing a client system's Event Log through Devices -> [Deivce Name]-> Manage -> Event Viewer -> System, you have the drop down menu option to choose the number of records you want to view from 50 to 1000.
On ALL my client systems, the installed Atera agent logs Event ID 7045 just about every minute. Since this Atera agent event mainly consumes the System Event Log, the max Display option of 1000 records is not enough to view "real" records that are more than 18 - 24 hours old.
The Atera Event ID 7045 is normal operational behavior for the agent, according to Atera support.
Since that is the case, could you please adjust the Display records max option from 1,000 to 10,000 records.
When viewing a client system's Event Log through Devices -> [Deivce Name]-> Manage -> Event Viewer -> System, you have the drop down menu option to choose the number of records you want to view from 50 to 1000.
On ALL my client systems, the installed Atera agent logs Event ID 7045 just about every minute. Since this Atera agent event mainly consumes the System Event Log, the max Display option of 1000 records is not enough to view "real" records that are more than 18 - 24 hours old.
The Atera Event ID 7045 is normal operational behavior for…
4 votes -
exclude filter for status
Allow filters to be more dynamic by default all which exclude checklist, this would fix having to update all views when adding a custom status, this should also be added to the API so you can fetch without grabbing all tickets, this would help Atera reduce consumption Aswell by more efficient calls
1 vote -
DNS Filter
DNS Filter: content filtering service.
10 votes -
OID reporting
I would like a report that I can schedule to run weekly on all of our SNMP printers to read the OID values that we have set up. This would allow us to preemptively ensure that we have printer consumables on hand before the customer calls and has run out of toner.
4 votes -
Password protect scheduled reports
Allow the option for both classic & advanced reports to be automatically password protected when scheduled. The idea being that a technician can schedule reports to be sent to customers on a regular basis and report can only be accessed by password. This would allow for reports to be protected without needing to be manually edited by the technician every time using a third-party app.
1 vote -
show more detailed information about tickets
Could you make it possible to show more detailed information about tickets? Like who assigned the ticket to who, who closed it, who changed the status and so on.
Would be greate for overwiew reasons.Thank you
1 vote -
Call Log
It would be convenient and good if there was a button you could hit on the dashboard to begin taking notes when a client calls, which could then be converted into a ticket.
This could be an extremely simple implementation at first, something like a blank text field that gets copied into a new ticket's body when you hit "convert to ticket". Then as you build upon the idea, you could make it more and more sophisticated.
Future iterations of the idea could include form fields that could parse input for customer names / acronyms to auto-assign the customer, or contact names to auto-assign contacts, for instance. Maybe if the technician types "high priority", it could set the Priority to High upon conversion. That sort of thing. But again, the initial implementation doesn't have to be fancy.
It would be convenient and good if there was a button you could hit on the dashboard to begin taking notes when a client calls, which could then be converted into a ticket.
This could be an extremely simple implementation at first, something like a blank text field that gets copied into a new ticket's body when you hit "convert to ticket". Then as you build upon the idea, you could make it more and more sophisticated.
Future iterations of the idea could include form fields that could parse input for customer names / acronyms to auto-assign the customer, or…
1 vote -
Please improve Block Hours
Most of the ideas posted related to Block Hours are GREAT ideas. Our company sells a LOT of block hours. As it stands Atera does not do a good job with this type of contract. When hours run out, you need to give us ability to PREVENT techs from using that contract which otherwise runs up the bill that will be a surprise for everyone. Also, some clients buy huge blocks of hours on-demand. When they run out or need budget money to spend, they buy more. You need a simple report/invoice that shows Beginning Balance, additions, subtractions, Ending Balance. Very simple. Please make this change and most of the block hour changes. Thank you.
Most of the ideas posted related to Block Hours are GREAT ideas. Our company sells a LOT of block hours. As it stands Atera does not do a good job with this type of contract. When hours run out, you need to give us ability to PREVENT techs from using that contract which otherwise runs up the bill that will be a surprise for everyone. Also, some clients buy huge blocks of hours on-demand. When they run out or need budget money to spend, they buy more. You need a simple report/invoice that shows Beginning Balance, additions, subtractions, Ending Balance.…
5 votes -
Uptime dashboard per customer as well as customer accessible
I'd like to see a dedicated dashboard per client basis but also something that they could monitor themselves but with a delay that could be set by the administrator. So if it checks for internet connectivity or pings another host or measures a heartbeat then on failures goes red and notifies us first then have it show up on the customers dashboard after x minutes to allow reaction time based on the SLA we define with them. Also a way to exclude scheduled reboots would be cool and maybe just go yellow for rebooting or something.
2 votes -
Allow customer management to view their direct reports tickets
We have customer managers requesting access to their employee's tickets. We have shown them how to CC management in an email reply to a ticket, but management wants a view in the customer portal to see employee tickets as well.
4 votes -
Include Contact name for each agent.
When running a Audit report, include contact name assigned for each device, as the logged in username may be different to the user.
1 vote
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