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4800 results found
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Clear up oversight in a posted script
Frequently, ALL of my installed agents (across the few customers I have) suddenly show up as offline. I was previously a Starlink customer, I now have fiber; this has happened with both providers. I'm aware of the recent Cloudflare outage; this has happened before the outage, so it's not that.
Using the PowerShell script from https://support.atera.com/hc/en-us/articles/215955967-Troubleshoot-Atera-s-Windows-agent... nothing came up as wrong.
HOWEVER, looking under Category: Atera Agent Version, it shows the following:
AteraAgent.exe Version: 2.5.0.0
AteraAgent.exe not found at C:\Program Files\ATERA Networks\AteraAgent\AteraAgent.exeThe version... my portal shows 2.4.7.0, but the Details tab of the executable shows 2.5. But the "not found error", while technically correct, the listed path is incorrect. The correct path is C:\Program Files\ATERA Networks\AteraAgent\Agent\AteraAgent.exe.
Checking the script, in the Function to check the version of the Atera agent, it IS looking in both locations, but the result is that it only finds AteraAgent.exe in one... that's correct. I think the script needs some cleanup to be clearer and more specific. For example, check both paths, confirm on which path the agent was found, and the alternate path only becomes significant under certain circumstances.
Example:
Write-Host "$([System.IO.Path]::GetFileName($path)) Version: $($fileVersionInfo.FileVersion) found at $path" -ForegroundColor GreenI hope that helps.
Frequently, ALL of my installed agents (across the few customers I have) suddenly show up as offline. I was previously a Starlink customer, I now have fiber; this has happened with both providers. I'm aware of the recent Cloudflare outage; this has happened before the outage, so it's not that.
Using the PowerShell script from https://support.atera.com/hc/en-us/articles/215955967-Troubleshoot-Atera-s-Windows-agent... nothing came up as wrong.
HOWEVER, looking under Category: Atera Agent Version, it shows the following:
AteraAgent.exe Version: 2.5.0.0
AteraAgent.exe not found at C:\Program Files\ATERA Networks\AteraAgent\AteraAgent.exeThe version... my portal shows 2.4.7.0, but the Details tab of the executable shows 2.5. But the…
2 votes -
Mac Modell Specification
Mac Specification
In the device overview, it would be helpful to be able to differentiate which Apple model is being displayed under the Hardware tab, instead of just seeing "Mac" next to the model name. This would be extremely useful for sharing information with documentation systems.
1 vote -
Request to Include Custom Fields in Ticket & Customer Dataset
I’d like to request an enhancement to the current API/UI data exports. At the moment, custom fields created for tickets and customers aren’t included in the returned dataset, which limits their usefulness—especially for reporting, automation, and integrations.
Having access to these custom fields (both in API responses and in any exportable datasets) would significantly improve our ability to build accurate workflows, dashboards, and documentation. These fields often store critical business-specific information, so including them would be extremely valuable.
2 votes -
approval
It would be awesome if we could automatically require all tickets from a company go to the main contact for approval requests! Manually doing this is tedious and often missed!
2 votes -
alerts per script in automation profile
Threshold profiles can run Scripts that trigger alerts.
But this scripts are started the whole day.
Thats not nessecary in many cases.
A script that analyses backup logs or count AVHDX files in Relation to VHDX files could run once a dayThat's what automation profiles can do.
Running a script.
but sadly not trigger an alert2 votes -
execute agent in time
In the profile, when we check “Run profile on recently installed agents”, the execution does not happen immediately, it takes too long and often forces us to either trigger the profile manually right away or run the scripts individually. Why does this feature not work properly? It is completely opaque and that is not acceptable. Make sure that when we request execution for a recently installed agent, the profile runs immediately once the agent is detected and installed.
1 vote -
change public entry to be a private entry
We email into tickets renewals for services from suppliers then email to the customer on this ticket to advise on renewal pricing.
If we just change the ticket to the customer they see the history from the original entry.
We need to be able to change this to a private entry so the customer does not see the whole email chain.
4 votes -
Atera ipv6 Support for Agents
Currently Atera lacks ipv6 support for agent installation and communication.
The installer goes to <account>.servicedesk.atera.com which only resolves IPv4 IPs for servicedesk-us.southcentralus.cloudapp.azure.com.
IPV6 support for other URLs:
pubsub.atera.com - No
pubsub.pubnub.com - No
app.atera.com - Yes
agenthb.atera.com - No
packagesstore.blob.core.windows.net - No
ps.pndsn.com - No
agent-api.atera.com - No
cacerts.thawte.com - No
agentreportingstore.blob.core.windows.net - No
atera-agent-heartbeat.servicebus.windows.net - No
ps.atera.com - Yes
atera.pubnubapi.com - No
appcdn.atera.com - Yes
atera-agent-heartbeat-cus.servicebus.windows.net - No
ticketingitemsstoreeu.blob.core.windows.net - No
download.visualstudio.microsoft.com - Yes
a32dl55qcodech-ats.iot.eu-west-1.amazonaws.com - Yes1 vote -
Device Check-In/Check-Out Workflow for Loaner Management
Description: Introduce a check-in/check-out status system for devices, distinguishing between permanently assigned assets and temporary loaners. Admins should be able to mark devices as “Checked Out” with user details and expected return date, and “Checked In” when returned. Include reporting capabilities for tracking overdue returns and usage frequency.
Use Case: Streamlines loaner device management and reduces loss or misplacement of shared assets.
3 votes -
Track Historical Device Issuance (User Assignment History)
Description: Enable native tracking of device issuance history within the web admin console. This feature would log which users or technicians previously had custody of a device, including timestamps of assignment and return. It should also be exportable in reports for audit and asset lifecycle reviews.
Use Case: Helps IT teams trace device usage over time, identify patterns, and support compliance or internal investigations.
4 votes -
Postpone Software Updates
A Software Patch/Update Approval Process similar to the OS Patch Approval, but for software managed and updated by chocolatey or similar.
2 votes -
Network traffic monitor
I would like to request a web access monitoring feature at stations. My idea is that the websites accessed at each device are recorded for future consultation or possible audits.
16 votes -
Select updates to block/install.
The ablility to push a specific update from a list to clients and to also block certain updates from installing automaticly.
2 votes -
Profil de seuil : délai d'exécution au démarrage
Suggestion d'amélioration – Profil de seuil : délai d'exécution au démarrage
Il serait très utile de pouvoir définir un délai d'exécution pour certains éléments du profil de seuil, notamment ceux liés à la vérification de services Windows. Par exemple, permettre de lancer la vérification d’un service 2 minutes après le démarrage du système permettrait de réduire significativement les fausses alertes générées avant que tous les services aient eu le temps de se stabiliser.2 votes -
wiztree integration
It would be really useful for us to have some kind of integration with Wiztree, WinDirStat, or something similar for managing storage on devices, and having a more efficient way of visualising and keeping track of disk usage. It would be handy to be able to see this on the dashboard, and clear space from Atera that way.
28 votes -
Reports Name missing
I would like to request an enhancement that allows the assigned report name, such as the customer name or a unique report identifier, to be clearly displayed. I have created several reports, some of which are sent to customers and others to myself, for example status updates or internal reports. At the moment, the report name is not visible in the email preview, the email content, or within the report itself.
Adding this information would greatly improve clarity and usability, especially for users who manage multiple reports in parallel. This enhancement would reduce confusion, minimize manual verification efforts, and help ensure that reports can be quickly and reliably assigned to the correct customer or purpose. I am confident that this improvement would be highly beneficial for many users who rely on automated or recurring reports.
I would like to request an enhancement that allows the assigned report name, such as the customer name or a unique report identifier, to be clearly displayed. I have created several reports, some of which are sent to customers and others to myself, for example status updates or internal reports. At the moment, the report name is not visible in the email preview, the email content, or within the report itself.
Adding this information would greatly improve clarity and usability, especially for users who manage multiple reports in parallel. This enhancement would reduce confusion, minimize manual verification efforts, and help…
1 vote -
Sort
In the mobile app there's no ability to sort. For example, you can't sort tickets newest to oldest or vice versa.
1 vote -
share and move reports
Better process to Share/Move Atera Reports - Can we PLEASE come up with a simple and logical way to Share and Move reports in Atera? I have to reach out to Atera tech support to help with this and even support has to look it up and figure it out. It is ridiculous that there is no easy way to just Share and Move reports between personal folders/groups and shared folders/groups. And it's even more frustrating that Atera doesn't seem to really care about it. Support technicians have to look it up to actually find the way to do it which speaks volumes on how bad the present process is.
Better process to Share/Move Atera Reports - Can we PLEASE come up with a simple and logical way to Share and Move reports in Atera? I have to reach out to Atera tech support to help with this and even support has to look it up and figure it out. It is ridiculous that there is no easy way to just Share and Move reports between personal folders/groups and shared folders/groups. And it's even more frustrating that Atera doesn't seem to really care about it. Support technicians have to look it up to actually find the way to do it…
1 voteHi,
We wanted to let you know that your idea is currently under review by our Product Marketing team.
We appreciate your patience during this process and will be happy to assist more.
Best regards,
The Atera Team
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Separate Chocolatey and Homebrew options in Patch Management
Since Chocolatey doesn't support ARM binaries and sometimes breaks things by updating Edge Webview2 with x64 causing chaos where users are unable to open some apps (Teams) and download PDF's etc, we have disabled Chocolatey in Atera altogether.
But by disabling Chocolatey we also disable Homebrew for Mac since it's one button for both.
Can you please separate these options so that we can keep Homebrew enabled?
3 votes -
Forward email from non english Outlook to create a ticket
I'm sorry to inform you that all people are not using english version of outlook or gmail. Please, be nice with us, and fix the forward email to create a ticket at the requester name (and not the tech).
1 vote
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