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5045 results found
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Scheduled ticket for users
It would be great if users could create scheduled tickets themselves.
For example: "I'm going on vacation, and when I return, we’ll need to handle this specific topic together" or "A user will be leaving the company on a specific future date."Currently, we have to create these tickets for them, which is time-consuming.
Also, when we do it, users don’t see the ticket in their own list, so it’s hard for them to know whether a task has actually been scheduled or not.1 vote -
I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached.
I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached. I have lots of agents where the end user does not want to pay for device management so I don't apply any automation to the agents.
4 votes -
taking treshold item name as alert title
alert titles are often irrritating
I create a treshold item for the device uptime and named it "no restart for about 60 days"
But the resulting alert is named "Geräteverfügbarkeit" what means device availability. That looks like the device is offlineI create a trtehold item with eventlog scan for events about source "BackupAssist" and named it "Backup Assist warning/error"
But the resulting alert ist named something like "Eventlog: Application | Ereignis-ID: 11707It would be much more clear, if the alert gets titled by the name of the triggering treshold item.
1 vote -
Add custom "Types" to use for tickets
It is quite limited to only have 4 "types" to choose from.
Incident
Problem
Request
ChangeSometimes we get tickets that are neither and would like to add our own custom types to help better categorize the tickets that come in.
8 votes -
Alphabetized Tags
Nitpick but also QoL, been using the tags on my own tickets to tag them appropriately, and the filter works like a charm, but it would be nice if the tags were alphabetized when displayed in the filter section
1 vote -
Microsoft Licensing integration
Microsoft Licensing integration
190 votes -
Schedule batch invoice export
Schedule batch invoice export to Quickbooks in order to automate the process
2 votes -
Feature Request: Combine Multiple Analytical Report Attachments into a Single Email
Overview
Currently, when working within the Analytical Reports section of Atera, I can only attach one report per email. This often results in customers receiving multiple emails (sometimes three, four, or even five) whenever I need to share multiple reports. This can lead to inbox overload and create frustration for both the sender and the recipient.
Proposed Solution
I would love to see a feature that allows multiple analytical reports to be combined into a single email containing each individual report as an attachment. This enhancement would streamline communication, keep customer inboxes organized, and provide a more professional and efficient way to deliver information.
Call to Action
If anyone else feels that the ability to send multiple reports in a single email would be valuable, please consider upvoting this feature request. Together, we can help make this a reality in future Atera updates!
Overview
Currently, when working within the Analytical Reports section of Atera, I can only attach one report per email. This often results in customers receiving multiple emails (sometimes three, four, or even five) whenever I need to share multiple reports. This can lead to inbox overload and create frustration for both the sender and the recipient.
Proposed Solution
I would love to see a feature that allows multiple analytical reports to be combined into a single email containing each individual report as an attachment. This enhancement would streamline communication, keep customer inboxes organized, and provide a more professional and efficient…
4 votes -
Allow Python Scripts
It would be a great help if we could create and send Python scripts, instead of only cmd, ps1 and bash.
A use case would be working with SentinalOne's API (Or any API for that matter) in order to transfer ownership between accounts.
At times, we require the endpoint itself to communicate with the API, and this is done mainly with Python1 vote -
transferring data from a device
If the user's device changes, it would be great to be able to transfer passwords, attachments and notes from one device to another without having to re-enter everything manually, which would save a lot of time.
2 votes -
Ability to filter when you search
When you search and it pulls up tickets, there is no way to filter these further. Since we can't filter by status to only show open tickets, we have to scroll through a long list of ticket search results to find ones that are open.
4 votes -
Auditor Exort Core Count
Please add Core Count of processor to the Excel export of Auditor.
2 votes -
Ability to export current views (ex. filtered alerts and others)
It would be very useful if we could actually export some filtered views. Example, I filter a customer's critical alerts, which is a nice one, but them I am unable to export such information easily. I normally have to do many screenshots or save a small video and share it with my customer. If we could just filter the alerts and then export that view, it would be much easier for documenting and sharing.
2 votes -
Allow HDD SSD SMART adjustable Thresolds
Hi,
it would be nice to be able to adjust the S.M.A.R.T errors thresold
At the moment a disk with 56 dead sectors, 375 data transfer errors isnt considered as critical by default.
Let us chose, like for CPU, temperatures and other thresolds1 vote -
customer report
Simple Customer Report showing customer information; Name Address, phone, contact information and any custom fields with the ability to filter on custom fields and export or print it.
2 votes -
Atera Help Bot
if Atera Help Bot can be implemented that lets users access SOPs
2 votes -
Save Analytical Report Filters
Looking to be able to save filters for a Software Inventory Analytical Report at the moment, but this could just as easily apply to a Hardware Report or other Analytical Report.
In my current need, I have a particular software that I want to get upgraded. I'm looking to filter my Analytical Report to the various older versions of the software. I can do this and run the report. I can then schedule the report to deliver a CSV to me periodically.
What I cannot do is save the Filter parameters as a Favorite so I can easily and quickly run the report ad-hoc again in the future. I have to re-select the various versions identified by Atera to generate the updated list.Looking to be able to save filters for a Software Inventory Analytical Report at the moment, but this could just as easily apply to a Hardware Report or other Analytical Report.
In my current need, I have a particular software that I want to get upgraded. I'm looking to filter my Analytical Report to the various older versions of the software. I can do this and run the report. I can then schedule the report to deliver a CSV to me periodically.
What I cannot do is save the Filter parameters as a Favorite so I can easily and quickly…1 vote -
Patch Search & Deploy - Uninstall KBs on multiple devices
Atera allows in "Patch Search & Deploy" to filter by a KB and generate the corresponding reort.
Once the report was generated it is possible to select multiple devices where the KB has not been installed and install that patch by clicking on the button "Install".
But it is not possible to do the opposite. I cannot select devices where the patch has been installed and then remove it.
I understand the concept behind it:
In the summary you see "All patches" by default. So it would be confusing to select devices that have and have not the patch installed and then select "Install" or "Uninstall".But it would work, if the "Uninstall" option were to appear after selecting in the Summary "Installed" radio button.
This feature is essential as it enables installed KBs that caused a problem and could not be excluded on time could be uninstalled on multiple devices in a timely manner.
Atera allows in "Patch Search & Deploy" to filter by a KB and generate the corresponding reort.
Once the report was generated it is possible to select multiple devices where the KB has not been installed and install that patch by clicking on the button "Install".
But it is not possible to do the opposite. I cannot select devices where the patch has been installed and then remove it.
I understand the concept behind it:
In the summary you see "All patches" by default. So it would be confusing to select devices that have and have not the patch installed…1 vote -
Users should not be able to create an agent installer for other customers
When a user is limited to a customer they should not have the option to create an installer for other customers.
1 vote -
Add save as to Access roles
When creating a role it would be helpful to have the ability to "save as" like there is under thresholds allowing to quickly copy a role for a new customer.
1 vote
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