- or
No existing idea results
- ~ No ideas found ~
4772 results found
-
Disk utilization in percentage and real value in one Alert
It would be great if the real value is also displayed in the case of an alarm relating to disk utilization. For example "The disk utilization (C:) 87.81% (43.90 GB of 50 GB) is higher than the threshold value of 80.00%"
This would allow us to see at first glance on the dashboard whether you need to act quickly or whether you can process it a little later.3 votes -
Ticket automation based on support email address
It would be great for us to be able to create ticket automations based on which support address received the email.
Currently we have multiple SLAs for a particular client depending on the service type. So we have created additional support email addresses for the different service types but cannot manipulate the incoming ticket based on the support email address.
1 vote -
Patch Management, IT Automation, and Script retry option, when executed allow the agent to retry a specified number of times before failing
Patch Management, IT Automation, and Script retry option, when executed allow the agent to retry a specified number of times before failing. This would prevent a lot of automation failures, and fix 90% of the issues I have with Atera.
1 vote -
Allow customization of the "forgot password" email text.
On service portal, clicking on "Forgot password" or "Access using activation link" the customer receive an e-mail in english and not in the localized language as customer portal (italian in my case). Give the possibility to customize the email text.
1 vote -
Ticket retention
We need a way to place a retention policy on the tickets that are under closed or deleted status.
Example: if ticket a ticket is closed or delete for 6 months of last modified date, then completely remove it from the platform. Sometimes our users send sensitive data over tickets even when we request they do not and we want to ensure if there is ever a data breach that the threat actor cannot mine legacy data.
1 vote -
Pull IMEI from LTE/5G devices
We deploy a lot of LTE/5G capable devices. It would be helpful if the device IMEI could be fetched and displayed in the hardware info.
1 vote -
description entry box
Ticket time entry description box is too small on all platforms. This needs to be resized larger than three lines. I need to read and edit what I am writing. The scroll bar is useless and skips lines I need to see. I have to use the arrow keys to move in the text description box and it is very cumbersome.
1 vote -
More than one Atera agent install
Currently at the Moment the Atera agent only allows one install , when it installs it should have the company name on it too.
currently we have a other vendors that also use Atera and when they use there client it removes ours.
1 vote -
Ability to Email Detailed Excel Reports for Software Inventory
Ability to Email Detailed Excel Reports for Software Inventory
Currently, there is an option to download detailed Excel files for Software Inventory reports. It would be a significant improvement if we could automate this process so that these detailed Excel files are directly attached to scheduled email reports, instead of only being available for manual download. This feature would save time and provide a more detailed snapshot for clients, which can be especially useful for historical tracking and archiving
1 vote -
I'd like to be able to create a new contact from within the ticket.
When a ticket is already created, but the contact changes and the contact is not already created in Atera, I'd like to be able to create a contact from within the ticket.
7 votes -
advanced report
Provide a copilot for report-building: "Show all last logins not using a Microsoft account for customer xyz"
or
"Show me all of the local administrator accounts for customer xyz"
or
"all open tcp 3389 for ip range 192.168.1.x"
6 votes -
Removal of Copilot Column in Devices View
Hi everyone,
I understand the introduction of the AI Copilot feature and the desire to highlight its benefits to users. However, I am currently not planning to activate the subscription right away and would prefer to save screen real estate by removing the Copilot column from my Devices view.
It appears that this column is hardcoded into the interface. Could you please provide an option to either uncheck this column for users who haven't activated the feature?
Thanks for considering this request!
1 vote -
Local Active Directory Integration
Using a local active directory environment to sync contacts and devices is a critical part of remote management. Being able to add or remove a user who has just left the company/entity in our active directory environment and it leaving ALL systems is not only time saving but also removes the chance of errors. I'd also like to see directory editing integrated directly into the Atera platform, like installing the Atera agent on the domain controller and being able to make AD changes from the web interface. Both of these would streamline technician training and our day-to-day work.
35 votes -
SSO as add-on feature
SSO for the customer portal should be a standard feature. Apparently, it is only available to the Enterprise Level Subscriptions which is very expensive and offers a lot of features that are not as necessary as SSO.
Please ATERA make that available to all3 votes -
Request .xlsx files using Atera API
Request .xlsx reports using the Atera API for integration with Power BI.
1 vote -
Additional Auto-Tag categories
The Auto-Tag feature is great, but it's extremely broad and limited. Would be great if we could build a custom list OR if Atera could expand on the existing auto-tag list (perhaps using common manual tags across the customer base).
1 vote -
report for automation profiles assigned per folders
This report will allow us to check all machines before and after the patch automation process. It will help identify machines where patching was missed, enabling us to address any issues and ensure all systems are up to date. Additionally, if possible, we would like the option to set up donut charts for subfolders within customer folders to provide a visual representation of the data.
1 vote -
Integration with MS Teams
It would be nice if we could setup an MS Teams channel that was dedicated to opening/responding to tickets.
22 votes -
Favorites should be easier to get to and personal
Make favorites easier and more personal. It takes longer to get to a favorite than to search for it the normal way. Also, favorites should be agent specific (or have a separate "agent" favorites?). My favorites are not the same as everybody else in the group.
1 vote -
edit customer relations
Add edit relations back to device page as it was previously and not only to be done from customer page
1 vote
- Don't see your idea?