5039 results found
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API Function to assing SNMP-Templates
It should be possible to not only create devices via the API, but also assing existing SMMP templates. Either as optional parameter in create function or as standalone API function
1 vote -
Move conversation to top of ticket
Move the conversation drop-down/menu to the top of the ticket under the initial email. Additionally this would make it necessary to have the original email/ticket submission be at the top at all times.
2 votes -
Ability to disable ticketing system
It would be a massive benefit to be able to disable the ticketing system completely within Atera. Like alot of Atera users, we use an external system due to how poor the built in Ticketing system is. Everything is tied to tickets but takes up space on the dashboard etc without being able to remove it.
2 votes -
Schedule surveys to be sent out
Ability to schedule surveys to be sent out X amount of time per month, rather than every time after a ticket, so it doesn't spam the end-users
2 votes -
It Automation profile: notification if some profiles coindide
IT Automations profile: Would be nice to have a notification when multiple IT automations coincide since we have a lot of users on Atera.
2 votes -
Hardware Inventory available regardless subscription tier
Include the Hardware Inventory in the Classic Reports. This feature would be a great asset for all Atera Customers, including lower subscriptions than the current mentioned. This report is a basic requirement for customers to identify the hardware lifecycle.
2 votes -
How to setup customer with multiple locations?. Customer with sub account?
How to setup customer with multiple locations?. Customer with sub account?
14 votes -
Sort network discovery
Be able to sort / filter by OS type in Network Discovery.
13 votes -
Approval process workflows
A major feature for any helpdesk is the ability to create workflows for ticket requests or changes. This can be automatic, so if this is requested, please email this user in contacts for approval, or the approver can be manually selected on the ticket/request ie software install, file share access or new equipment. IT facilitates and implements company/business decisions. Having an approval process would go a long way in helping a company meet ITIL framework requirements.
38 votes -
Increase the max time run for scripts
The Max Run Time in Atera is 60 min and we want more time please.
7 votes -
run scripts via API
Could it be possible to run a script against an API.
We use a 3rd party helpdesk it will be good to use the helpdesk to call the API to run a sctipt. The 3rd party desk already grabs the machine details you see so we would like to run a script against it
15 votes -
An automated message saying we will call you shortly, will be sent to the customer if the ticket was unread more than 15 minutes
Sometimes when there is heavy workload and the customers are angry if we're calling after more than 15-30 minutes from ticket creation time. my suggestion is to send an automated reply with "we will call you back shortly" so the customers will feel that their problem is being mitigated and we did not forgot them.
1 vote -
Shared Knowledge Library
Shared Knowledge Base. Ability to export knowledge base articles and store them in a group library. Other users can search through the exported templates. Download and customize the template to meet their needs. Community can work together for a more complete library.
11 votes -
Ability to select a single Microsoft Patch and apply it to a Customer Group
In saturations where a single specific Microsoft KB needs to be applied to a Customer Group - It would be nice to be able to search for that KB and select for ONLY that KB to be pushed out through IT Automation and Patch Management.
Example: During Quarterly Maintenance, if we only want the previous months MS patches pushed and not the most current, it would be nice to be able to select the one KB and push it to that Customer Group.2 votes -
Security and Authentication
Add a description to the Access List. Although the IP address helps identify the location, adding a description will help navigation and identification.
2 votes -
Dashboard Shortcuts
Shortcuts on the Dashboard to delete warnings/allerts or clear the notifications
2 votes -
New Added Device Report
New Added Device Report
14 votes -
Windows update 0-day threats
When there are 0-day threats, it would be great to target machines with the 0-day patches released from Microsoft etc... and made available from the Software Installation option and being able to search for the KB number to deploy.
Alternatively if Atera had its own storage available to its customers to reference for the afore mentioned updates. Customers could download their own patches and search for them to be deployed centrally.15 votes -
iPadOS support
We absolutely need a Generic Asset Management feature that allows support for iOS devices (iPad/iPhone etc) since the Generic device feature is not suitable. Remote support would be great as well but not a necessity.
35 votes -
update splashtop in package
Allow to update Splashtop from installation and software package creation
7 votes
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