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4977 results found
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Have the ability to display notes in the REVERSE order of creation
Would it be possible to have an option to read the notes in the reverse order of creation please ?
From the last created to the first please ?
It will be more efficient for our technicians !
As it is impossible to assign several technicians for a ticket, our service passes the baton from one technician to another.
The new technician MUST move to the last note to know his task!3 votes -
AnyDesk Access Control List
We're requesting the ability to manage the Access Control List within AnyDesk from Atera.
This would allow administrators to specify AnyDesk addresses and users that can connect to a remote device and block others.
This would increase the level of security for remote devices and users, given scammers typically use AnyDesk and other remote desktop tools in their attempts to defraud people.
7 votes -
Agent install without splashtop
Agent install without splashtop:
The Atera agent will now install with splashtop. I think its good to create a parameter to install without it. Just to give you the choise to choose something else
9 votes -
White label agent name
Currently we use ITARIAN, which allows us to rename and install the agent using our company name, this appears in the start menu and add or remove programs as our company name, this help avoid customer uninstalling by mistake if they don't know what the software is.
162 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Automatically Sync, Create, Delete Companies in Bitdefender
Automatically Sync, Create, or Delete Companies to maintain a list that is the same on both platforms.
14 votes -
openai
OpenAI generates tech support content. it may be useful for integration into the chat application as a virtual tech for contracted customers.
6 votes -
Download all our own data and customer data from Atera
We should be able to export a full-offline copy of our own data and customer data from Atera.
14 votes -
Remote Connection Report
Provide a Remote Connection report to show dates, times and duration of a remote connection. This is highly valuable to demonstrate remote actions to clients and justify MSP services and value. Also to potentially include remote worker reporting for add-on billing of the service.
155 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Increased API functionality
I'd like to see the ability to request tickets with more than just one status via API. for instance i can only look at open tickets or only look at pending tickets, I need to look at both open and pending at the same time. Also being able to choose the ticket types in the same api call would be ideal. i want to do one call to view all open/pending tickets with type Incident or type Change. I'd also like to see more items per page.
24 votes -
Merge Agents
It would be great if a machine has Windows reinstalled to be able to merge the old data with the new installation.
163 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Hide Microsoft Defender Signature notifications on the "devices" tab
Add the ability to disable showing Microsoft defender Signature Updates.
Since I use ateras patching on my customers machines, patches get installed through atera profiles. Defender Antivirus signature are not affected by the patch automation profiles and get installed as fast as possible by default.
So I think it is a good idea to make it possible to hide the notifications on the "devices" tab in Atera.
1 vote -
Subscription customisation
It might be a good idea not to allocate subscriptions to a specific account but to the number of times you can connect to the Atera portal.
For example :
If we take 3 subscriptions to Atera:
- One subscription reserved for the portal admin
- Two subscriptions active for 4 techs but not active at the same time (two techs active at the same time)In small MSP structures, a tech may be away at a customer site and therefore does not need the licence assigned to his account, but perhaps another tech in the office would need it.
1 vote -
Calendar Integration
I'd like to see the possibility of integrating Infomaniak calendars or directly with an Outlook-type desktop application. There is already synchronisation with the Infomaniak calendar and Outlook if that helps.
1 vote -
check windows event log
Is there a way to check the Windows event log and notify us if a defined event is logged?
example: notify us if a computer crashes with a bluescreen or if there is a bad sector in the drive
1 vote -
Pull reports via API
Ability to pull reports via api. Ideally being able to limit at customer or device level or otherwise allow a complete dump.
21 votes -
Atera should provide generic 'How To' KB articles for the common user so we, the MSP, don't have to start from scratch.
For the MSP just starting out, there are a ton of task we must complete in Atera as well as onboarding clients, marketing, billing, etc. One less thing on our plate! And please update the KB section.
3 votes -
Search inside single Knowledgebase Category
Some of us use Knowledgebase as Documentation portal, need to be able to define a Root Category to search articles under.
7 votes -
To export history of a ticket in PdF
To have a feature to export history of ticket and detail of each conversation in descending order
2 votes -
Timesheet reports merge different information into the same cell.
Your Timesheets reports merge different information into the same cell. For instance, to make it easier to import a csv file export from Atera into any accounting system, information from Atera should be exported with just specific information requested. Currently, an export from Atera merges ticket time with the date. This forces us to do extra work to split that that data up from the cell. Why can't you just organize the data into specific categories? Time and date are two distinct and different bits of information. I already get the time entries in a different field. Why is it also included under the date? The same thing happens under the Description of a ticket. Instead of just giving me the description, you also add the date and time along with the description. This is an ongoing issue and should be a simple fix for Atera. Give me the data I specifically request and do not mix data into the same field.
Your Timesheets reports merge different information into the same cell. For instance, to make it easier to import a csv file export from Atera into any accounting system, information from Atera should be exported with just specific information requested. Currently, an export from Atera merges ticket time with the date. This forces us to do extra work to split that that data up from the cell. Why can't you just organize the data into specific categories? Time and date are two distinct and different bits of information. I already get the time entries in a different field. Why is it…
4 votes -
port
Change Port Availability field on the auditor reports - right now it looks as if all your major ports (21, 25, 80, etc.) are OPEN because of the green check mark, but in actuality the green check mark means that they are CLOSED. I would appreciate if the port availability section was just a little more explicit and said OPEN or CLOSED. This seems to have changed from November 2022!
1 vote
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