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5055 results found
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SNMP Alert category in Dashboard
in Dashboard it would be good to have an evidence of alerts for snmp device. Something like a specific category of alerts server of a count on the availability monitor. As MSP it usefull to have immediate evidence of number of snmp device have an alert.
2 votes -
11 votes
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landscape
The mobile app needs the ability to be used in Landscape view. Some of us would prefer to travel with a tablet instead of a laptop, but until the browser can open the Splashtop app, we're stuck using the mobile app. Super not-user-friendly when a tablet is in landscape mode using a keyboard and you have to awkwardly move it to read anything.
11 votes -
Atera Health
Implement a second service for updating and/or monitoring the health of "AteraAgent" service itself when the agent stopped or have a issue.
Like Streamer Service of Splashtop that maintains the health of the main remote access service
I know, I can use a simple script or task scheduler, but it's just an idea...7 votes -
customers > tickets > default status selection customization
We have added custom ticket status' but when viewing a customer's tickets page it only ever selects :open" and "pending" by default and meeds to have your custom ones selected EVERY time you go back to that page.
We should have a way that we can set what ones are preselected by default so that we can see the tickets we need to for each customer quicker and easier
6 votes -
Billing Options ACH invoicing etc
Has the team made progress of adding more options for payment. Net 30, invoicing, and ACH.
4 votes -
Reboot required - know when we really need a reboot
The new feature that shows that devices have a "reboot required" is good, but has some issues as implemented. Actually, it shows that a reboot is required reading a lot of registry entries, which are not critical. Only a few registry entries show when a reboot is really necessary. On the actual "Devices" view, we keep restarting our computers and they never get out of the "reboot required" status. When I check, some very old and unnecessary entries are still shown in the registry that cause this behavior.
25 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Add Software Inventory via API
These link generates a list of installed Software.
https://app.atera.com/new/reports/template/software-inventory
It is possible to get these list per API42 votes -
supress alerts
Can you please add the ability to suppress/alerts for devices indefinitely? At the moment the longest I can set it is 5 hours which is annoying for devices that I need to have alerts stop for.
3 votes -
Sort by Reboot required through Devices menu
It would be beneficial for your RMM software to have a feature that allows sorting by Reboot required. This would enable the system to organize devices by the need to restart them. By doing so, you can prioritize actions based on which devices require immediate attention, thereby enhancing your overall efficiency.
3 votes -
Drag and drop tickets to arrage thier oreder
We shold be able to arrange our tickets with the maximum flexibilty.
It would be greate if we could just arange them by dragging and droping them.In adittion it would be helpful if we could list acording to Assigned Technician and other fields on the Tickets pane.
3 votes -
Deleting Attachments from tickets
Attachments within tickets can sometimes contain sensitive information, as a hosted service I think being able to delete attachments can sometimes be necessary.
1 vote -
Ticket creation in the name of customer should still show creators name
If I create a ticket in the name of the customer, it shows the name of the customer in the ticket description as if the customer wrote the ticket.
Even if I open the ticket in the name of the customer, it still should show that I wrote the entry. Every entry should have the name of the original author, so it's clear in the conversation history who wrote the specific entry.
Thank you2 votes -
Mobile app forced log out
Mobile app to stop logging out so frequently
2 votes -
Link Password to Knowledge Base
When an article is created for internal use, we should be able to link a password created from the password manager. This would make sure the Technician always has the correct password. It would also make the password manager be able to be customized, with multiple categories and fields.
Looks like this would solve a bunch of other requests posted here.9 votes -
export tickets from a user
Data Export feature on all tickets by one user under Contacts.
1 vote -
Deploy certificates through Chocolatey/Homebrew
Deploy certificates through Chocolatey/Homebrew
1 vote -
Ticket Category Automation
Would love an "if this then that" sort of automation, or better, AI assistance. With the AI understanding our product categories, it should be able to use some keywords to properly categorize tickets (or let us give 3-4 keywords per category that trigger it)
Right now we have a new ticket rule that says if x is in the subject or body, category is Y
As you can imagine, that gets extremely unwieldy very fast. I'd like one "categorization rules" area where I can say "if x, then y. if a, then b. If C, then d"
But, I feel like this is something AI would run with pretty well
Would love an "if this then that" sort of automation, or better, AI assistance. With the AI understanding our product categories, it should be able to use some keywords to properly categorize tickets (or let us give 3-4 keywords per category that trigger it)
Right now we have a new ticket rule that says if x is in the subject or body, category is Y
As you can imagine, that gets extremely unwieldy very fast. I'd like one "categorization rules" area where I can say "if x, then y. if a, then b. If C, then d"
But, I feel…
2 votes -
API calls to be able to update the update the data of an agent (PUT/PATCH)
API calls to be able to update the update the data of an agent (PUT/PATCH)
2 votes -
quick action tab in alerts
Be able to run script or other tools from the alert page , and not just :
Delete
Snooze
Resolve
1 vote
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