5040 results found
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Next Step Recommendations from Tags
Would be nice to have recommendations for the next steps based on the tag but ability to control it from the admin
1 vote -
Once an IT and patch automation profile has been associated with a devices (whether it be in a folder or not), there is no function to be ab
Once an IT and patch automation profile has been associated with a devices (whether it be in a folder or not), there is no function to be able to delete the associated profile massively, other than to delete the profile and then recreate a new one.
A function that allows you to choose the profile to be disassociated and disassociated from the selected devices would be useful.1 vote -
Ability to bill tickets when they're not closed
Being able to bill a ticket when close = there might be a ticket that we leave open “certificate is about to expire” we will then come back to it in a year’s time with the details open so we can just roll it over. We don’t need to action for another 12 months. We leave it it open. We have holiday projects. That tickets sometimes have some additional work required. When that next term starts and it falls in the next billing period.
1 vote -
Customize preset alerts
As it stands, Atera offer pre-set Alerts. However, you cant change the severity of these unless you delete them and set your own up. This is time consuming. It would be great to change the severity of pre-set alerts that Atera have created.
2 votes -
Multiple Alert for the Servers
Received alerts every 10 minutes if problem hasn't been resolve.
1 vote -
Allow to install local windows updates manually
It is just a shame that Atera cannot add an option to let install Windows updates manually if wanted by users. They added features into automation profile for "disable" and "enable" but no other..
1 vote -
8 votes
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Bug Bounty Program so that the first Ateran to report a confirmed bug gets a credit on their subscription account.
Bug Bounty Program so that the first Ateran to report a confirmed bug gets a credit on their subscription account. Helps improve the product by incentivizing reporting issues.
4 votes -
Bulk event id and windows service monitoring
I wish there was an option to select a preconfigured set of event log monitoring items and the same for windows services. Right now we have to manually setup each event id or windows services we want to monitor. I would like to be alerted whenever important event ids are logged, such as critical events. I would like to be alerted whenever a service that is configured for automatic startup ends up stopped.
6 votes -
Banner with a note at the top of Customer Profile
Banner that pops up on when you open a client where you can add a note so the next technician that goes onto that customer can see what has been done as of last. IT glue does it.
2 votes -
Products within Tickets - Able to input Minus Quantities
We would like to use the Products section within the ticket to run reports at the end of the month to look at quantities of licenses then we can adjust their reoccurring invoice at the end of each month.
3 votes -
Ticket Indicator- product/expense added
Indicator that a product or expense has been added without having to go INTO the product and expense list.
5 votes -
Add a button to bring back the timer if you've closed it already
If you close the timer you are in trouble. the only way to bring the timer back up is to reopen the ticket. need button to bring the timer back
6 votes -
Hide (or minimize) Customer-details pane
Left side menu have minimize button, so we can choose icons or descriptions (Dashboard, Tickets Customers, etc), which is good.
Could be nice to have something similar for customer administrative details when customers is chosen.
That way we could have cleaner "desktop" with more details for devices, alerts etc. for that customer. Could be even more usefull for IT-depts. that have only one customer.2 votes -
Möglichkeit nach Seriennummer zu suchen
Ich möchte gerne nach Möglichkeit die Geräte nach Seriennummer zu suchen. Ich habe hierzu keine Möglichkeit gefunden.
Die sollte über alle Kunden möglich sein. Ich erhalte vom Hersteller, dass ein Geräte die Wartung verliert. Kann aber nicht sagen, wo dieses Geräte eingesetzt wird. Hier wäre die Suche sinnvoll2 votes -
Rounding to the tenth of an hour
I would like to be able to round tickets to the nearest tenth of an hour, as opposed to the nearest quarter of an hour. I have a hard time allowing myself to charge a quarter of an hour for something that takes less than five minutes to fix, and I've got an inordinate amount of calls that take less than five minutes of my time.
3 votes -
Specific device alerts
Would be nice if you could select the devices that you want alerts from instead of all the devices, like if you have servers and desktops mixed and you only want alerts from the servers to select only them to send out alerts for going offline etc.
2 votes -
Enter Time Duration only
There are times when I would like to just enter a DATE and DURATION worked on a ticket but not a START or END TIME.
There also times when I want to enter just the DURATION and NO Date, Start or End time.
3 votes -
Send report to Tech every morning with list of open tickets
Have a morning report being sent via email to technicians with a list of all the open ticket assigned to them that have not yet been closed.
Example: Tech A has 3 open tickets from previous day, a report is sent to the tech with the ticket numbers and reminding the tech that those tickets need to be addressed.7 votes -
Email from unknown Contacts and noreply@
Applies to:
Admin > Settings > Tickets
Contacts
TicketsWhen an email arrives to our helpdesk it creates a ticket, which in turn a response is sent to the sender by the helpdesk.
In some cases we want to block that sender. In other cases we want the email, but an automated reply from the helpdesk creates a loop in email responses as "unmonitored email address".Please add additional options on the Admin > Settings > Tickets screen.
So we can setup a few automated processes from unknown contacts (not already in our system), AND how to deal with "noreply"…4 votes
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