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  1. The default response in a ticket is sent with the sender of the company and not with the sender of the e-mail settings.

    You should have the possibility to create these mails as a template yourself.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. It's not obvious when you hit the optional create contact option when creating the customer how to create and skip.
    Make the create and skip button a different colour.

    4 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Since moving to 100th percent for disk threshold checks, we now get a great many more alerts/resolves as storage bumps against the threshold. Was never so frequent when checks were whole percent.

    Can we either go back to whole percent, which was perfectly adequate or revise the threshold checks so it doesn't generate so many alerts. Option 1 is simpler but if there's a valid reason for measuring disk usage at 100th of a percent then it needs a "resolution" threshold as well.

    That is, above 90% warning alert but needs to drop below say 85% before the alert is…

    4 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Looking to get a custom field type of attach image or even an inline image. The thought would be to be able to document an image of the desktop or device for reference if needed.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  5. The ability to add any or all headings under a customer into their portal for DR in case IT support team is unreachable for a certain length of time

    3 votes

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  6. I have issues with 3 out of 10 units having issues with enrollment requiring a registry wipe and service restart on those devices.

    I'd like to automate this by being able to either check the ATERA directly or by caching this on my own hosted service as a proxy.

    Unfortunately, the AgentId found on the device is hashed and therefore I cannot test it against the Agent API to check if it has indeed reported in.

    2 votes

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  7. Allow multiple arguments to a monitored UID.

    An example being currently I can monitor a CPU core and have it alert me when it goes above 80% but every time it briefly goes above 80% it alerts us.

    Instead I want to be able to tell it to alert me if the CPU core goes above 80% only if it has stayed above 80% for over 5 minutes.

    2 votes

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  8. It would be very usefull, when creating a new snmp, once i've selected the customer name the monitoring agent listbox is filtered on that selected customer so that choosing the monitoring agent is simple and fast without having to browse thru all the customers to find the wanted monitoring agent. Thanks.

    2 votes

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  9. I have noticed other RMM's have features where say you can monitor things like print spooler and then set a automation on this, if it stops then auto restart the spooler and if it continues to cause issues then perhaps empty the print queue, restart again and if it doesn't work properly then alert you to a problem. Prior to this it just needs to be a notification that has been resolved so you can report to this the customer.

    3 votes

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  10. It would be great if we could:
    -disable the Warning sound without disabling the Critical sound
    -choose our own wav files for the sounds

    2 votes

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  11. we are monitoring if a specific service is runing , and using the selfhealing feature to restart the service if the service is not runing.

    in the case of i.e. updating the Service this can/will cause issues as Atera is trying to start the service (while UPdated)

    so it would be nice if we can set a delay (simular to i.e. if the processor is to hot) of x min, where this Selfhealing would not jump in.

    2 votes

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  12. We have some challenges with this in regards to the API.

    Under Billing/invoice - Line Item

    We need the SKU number so that we can match it with the SKU number in
    the external ERP system.

    Under Billing/Invoice - To Customer

    We need the customer business number to be there so we can match the
    customer with the customer business number in the ERP system.

    1 vote

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  13. Integration to Microsoft Business Central. For example Customers, Invoices and Cost.

    3 votes

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  14. Virtually all companies that deal with the US government are required to obtain SP 800-171 compliance and must ensure that any Controlled Unclassified Information (CUI) stored on 3rd party platforms are also SP 800-171 compliant. Gaining this would allow a lot of companies that deal with government/military to use your RMM tools.

    2 votes

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  15. Ability to have a search function within Admin, so you know where to go. For example, if I want to set up alerts or my support email, I can search and it will show me where to go.

    3 votes

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  16. Would it be convenient to be able to assign a different control for each server? For example, different disk space percentage from another server without creating another profile, or different CPU percentage.

    1 vote

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  17. Hello,

    We will be using Atera as an internal helpdesk. All of our Customers are the locations that we manage. Currently Atera only allows you to enter a ticket for a Customer and the Contact that is within that Customer.

    We need the ability to switch the Customer on the ticket and keep the same contact as our staff work across multiple portfolios. This will allow us to bill our time to each Customer accordingly and maintain the correct contact.

    Anything that Atera can do to make this possible will be greatly appreciated.

    2 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. If DNS fails, so does the Atera agent + Splashtop. If a customer has a DNS issue it is not possible to connect and resolve for them.

    Atera Agent and Splashtop should do DNS queries, however if the DNS queries are unsuccessful they should fall back to either a list of hardcoded IPs or maintain a list of previously known working IP addresses. There is not really any reason for the Atera agent to get cooked if it can't do DNS resolution.

    2 votes

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  19. As the title says, just have an individual email alert for all issues rather than having 2 or 3 in one email as sometimes these can get missed!

    2 votes

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  20. i discovered that you can "zoom into the metrics" by clicking into the graph and pull - which is awesome! BUT the x-axis does only show hour lines never the less how deep i zoom.
    so it would be really usefull that depeding on the zoom status (ex. you only see 2 hours) then there should be more lines to see like quarters. and after seeing only 1 hour in sum every 5 or 10 minute a line and so on...
    i hope you know what i mean?

    2 votes

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