New layout - reduce whitespace
The new layout is not productive. The spacing is to wide to view the ticket status in 1 look. For example the SLA part or waiting for technician respone. Its to far apart
The previous layout was way more productive/better view.
I like the filtering and ease of use with the dropdown for status/pending/open
Please consolidate the new view more for the tickets.
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Paul Bishop commented
We also have to swap back to the old view on our tickets - the people running and managing the helpdesk find the excessive whitespace, lack of visual marking between tickets and harder to see statuses unworkable with the new view
Sandeep H - Cogenesis commented
yes, too much white page. I can only see 7 tickets in one page. We are big team and we normally have 60-70 tickets. I'm part of the management team and so need to have a holistic view of the entire team.
Also, why there is no search in tickets. I know there is global search but maybe I just want to do a quick search in tickets only. specially when I'm doing cleanup of tickets during outage.
Merlin Brandt commented
We like the old layout in regards to readability better, too. However filtering is still a pain there.
Dax Bunce commented
Agreed, we have switched back to the old interface for ticketing as its far more readable, with clear and obvious sla display and ticket assignment.