Yeah the Atera mobile app absolutely sucks. Its a waste of time to even look at because you can only do one thing with it and that barely works. Please make it useful. It would be cool to install and agent on a system then pull out my phone and deploy whatever software bundle I want from my phone.

A decent developer with the skills required to contribute significantly to this feature request is, ballpark, $60k USD. Assuming everyone who has voted for this feature is paying Atera ~$100/mo give or take, you should be getting enough revenue for 2 developers, a secretary to bring them Red Bull and keep them on-task, and still have $20k-30k/year to pocket for a rainy day.

I only bring this up to ask--WHY ISN'T THIS HAPPENING ALREADY?

There's an API. There's a scattered, unfocused, fragmented excuse for a front end app. Will you please just get to work connecting the two so I don't have to pull over at a McDonalds and pull out my laptop every time I get a phone call? Maybe you don't understand what's involved for your users day-to-day, but I can tell you that for myself (and I suspect a large portion of the rest of us) we don't have the luxury of a desk job. I am always moving, continually going from client to client to do the things that I pay Atera to tell me needs doing. Quit puttering around with inconsequential incremental additions to your website, and PLEASE just do something to make my job easier. Fix the god-awful pinned portions of screens that won't scroll out of view so that I can fill in things like new ticket fields. Give me a functional task timer that doesn't hang every time my iPhone goes to sleep or I switch apps. Give me proper documentation. Let me create new assets for deploying agents to later. Fix your biometric login. Let me run scripts. Let me manage tasks and services. Let me trigger reboots. Put even a modicum of effort into making a functional, productive, seamless experience that would be a pleasure to use. I could swear no RMM company on the planet has ever used a smartphone before as every single one of you create pathetic, bug-ridden, frustrating, husks of apps that would have been regarded poorly 10 years ago, but in 2022 if you can't put a mobile app together, you need to reevaluate what it is you think you are supposed to be doing!

That said, I am quite pleased with the broader service apart from a few less offending details that I don't need to get into. You're on the right track. Just wake up on mobile devices, it sucks but I can't avoid them while also doing my job well.

Also be able to view performance charts for multiple components of a system.

Please also provide for the mobile application:
be able to change the customer ticket
be able to assign a machine directly when creating the ticket not just to a contact
be able to change the "type" of telephone call, not just the number of the mobile device, examples: 3CX, PBX)as in e-mails when we let a number list of choices be pressed for a long time

And Open the contact and have access to detailed information, for example choose another phone number

thanks in advance

Love Atera but even SyncroMSP has way better mobile app..

Not being able to search a company's list of 300 devices for the one I need to remote into shows that the APP isn't meant to be used. The one feature it does provide--select a machine and remote control it, is frustrating to use when you have to scroll through all of the devices, which aren't even in alphabetical order.

Also, the mobile app should have had tickets and time entries as it's priority from the beginning. That would be the single most important function of a RMM mobile app--entering time against a ticket.

Installed many times and removed after 2 minutes. Useless. We need to actually do thing on it and not just info.

Lol this app is a joke. It doesn't even format text correctly so paragraphs get condensed into one big block of text. Customer supplied images do not render. The list goes on.

The ability to accept a signature (or email a signature request) from with in the app when resolving/closing a ticket.

Please enable login with FaceID. I never use the app due to the time it takes me to login.

The app in it's current form is really rough. On larger tablets like my Tab S7, it cannot go landscape. More than 50% of the time the connect button is untappable. Tapping on a customer sends me to the General tab which shows nothing. Devices tab wastes too much real estate by pinning the logo/map/call buttons.

Also ability to unlock with biometrics and not have to put in the password and 2fa on the phone everytime I want to access a ticket.

All that Josh McKinney said and the ability to view the device's task manager with the ability to end tasks. ideally the ability to do most if not all things under a device that we can via the website. In a nutshell, the full Atera RMM in an app.

On the right track, but needs the ability to complete basic ticket tasks like reassigning a ticket to a client (like from Unassigned to ACME, for example)

Yes, please some should be fine for support

Yes yes yes. Bring at least some form of parity between the app and the website, especially for large screen tablets.

Mobile notifications should show what the alert is and the customer so I am able to triage it without the time taken to log into the app.
Although biometric login will help with that, whenever it finally lands!

I think, at a minimum, adding the ability to restart a device would be nice. From the app without having to use ST. I want to receive an alert, and be able to execute a command, from that alert, instantly.

This please, it is just so useless as it is.