Settings and activity
3 results found
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160 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Mark Charlton
supported this idea
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714 votes
An error occurred while saving the comment -
235 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Mark Charlton
commented
Users put in reems of unnecessary text in to the ticket. One client copies and pastes emails from users direct into out tickets, (as we provide 3rd line), which includes signatures, marketing, and all manner of space hogging rubbish.
I want to be able to edit and trim most of that away.
Ideally a copy of the original ticket would be hidden away in an audit trail, but the every day view would be the edited version.Mark Charlton
supported this idea
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Mobile notifications should show what the alert is and the customer so I am able to triage it without the time taken to log into the app.
Although biometric login will help with that, whenever it finally lands!