Skip to content
← Ideas and Feedback

Have an idea for a new feature?

Ideas and Feedback: Mobile App

Categories

(thinking…)

Mobile App Improvements

Better feature parity between the mobile and web applications.

Faster remote access.
Running Scripts.
Remote command access.
Remote software installs
Search for devices by name.
Remote Agent installs
Better Remote control.

742 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Patrick Wambach shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Travis L commented  ·   ·  Report

    yes, make remote command line and power shell available from the mobile app.

  • Barry Holt commented  ·   ·  Report

    Be able to view and copy the bitlocker recovery key for a device

  • LP Tech Support commented  ·   ·  Report

    At the very least I should be able to run a script on a device from the mobile app

  • michael zanck commented  ·   ·  Report

    It would be nice to have a better RMM dashboard. Show total count of devices, total offline and same factors when you drill down to a customer. this would also be great on the main website not just the mobile app.

  • Callum Corrigan commented  ·   ·  Report

    Also needs to stay logged in, rather than logging me out every time I log into my desktop!

  • Markus Mohr commented  ·   ·  Report

    any updates here? the app is really not the best

  • Mike Jones commented  ·   ·  Report

    It would be nice to show the assigned tech in the ticket view.

  • Dean Walker commented  ·   ·  Report

    Really needed features
    1) Run Scripts on device
    2) open ticket for device
    3) Patch Management. I.e install/remove patch from app (can be per device rather than a whole section)
    4) under General on an asset, show the cpu/ram graphs

  • Matthew James Mifsud commented  ·   ·  Report

    - increased security when starting the app - pin code to enter the app
    - ability to search tickets via view type
    - ability to assign different permissions on mobile app than the web version e.g only view/reply tickets on mobile but no access to PSA

  • Gerardo Viramontes commented  ·   ·  Report

    SyncroMSP has a better app. Tons of options. Would like to see that from Atera as well!!!

  • Robert Raskin commented  ·   ·  Report

    Need to be able to view customer and machine notes from app. I agree, at this point the app useless without many of these features. For field technicians it's of no value.

  • Andy Raphael commented  ·   ·  Report

    Also hopeful for some basic device management tasks. Most critical would be remote reboot, terminal commands and running scripts.

  • Sandeep H - Cogenesis commented  ·   ·  Report

    App can be really handy for onsite guys. Few things that are missing
    `1. No way to search for tickets. Can't just rely on filtering that too only by status. There should be more filter options.
    2. Look like time entered towards the ticket from the app is counted towards Onsite time. This is great for us as but there is no way to enter the time manually. Only way to enter time is by starting and stopping timer.

  • s-bit commented  ·   ·  Report

    would be nice to mange the updates from the mobile app. the app should have the same features as the web interface

  • Dave Webster commented  ·   ·  Report

    I'm using the app more and more these days but one things that is a constant thorn in my side is customer passwords.

    We have some complicated password that we need to login to systems.

    So I have to have split screen setup on my phone so I can get what I need from the website to make the app useful!

  • Neil Taylor commented  ·   ·  Report

    I want all of these, but the the MOST important feature for me, is remote reboot devices from the mobile app. Without that basic feature, I just dont use the mobile app or waste my time with it. I dont want to have to remote in and then do it. A simple, reboot device would be invaluable and time saving for me and many others.

← Previous 1