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34 results found

  1. Mileage tracking

    31 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kevin Jenks supported this idea  · 

  2. Email technician when they have been @ tagged on an internal note of a ticket

    171 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kevin Jenks supported this idea  · 

  3. Project Ticket

    205 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kevin Jenks supported this idea  · 

  4. Assign multiple technicians to a ticket

    369 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Kevin Jenks supported this idea  · 

  5. Edit Ticket Notes

    223 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kevin Jenks supported this idea  · 

  6. Reply to tickets via email

    87 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Kevin Jenks supported this idea  · 

  7. Patch Management & IT Automation list page

    2 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Kevin Jenks shared this idea  · 

  8. Bulk Remove Automation Profile from Agents

    53 votes

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    8 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kevin Jenks supported this idea  · 

  9. Automation for client listed on customer page

    3 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Kevin Jenks supported this idea  · 

  10. Fortinet Integration

    58 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kevin Jenks supported this idea  · 

  11. Active Directory Devices sync

    181 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kevin Jenks supported this idea  · 

  12. Allow More White Label Options

    417 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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  13. Device Navigation within Customer screen

    3 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Kevin Jenks shared this idea  · 

  14. Alert when an agent comes back online

    104 votes

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    4 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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  15. Notes under customers

    29 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Kevin Jenks commented  · 

    I totally agree. It would be so much better to have a bigger notes section

  16. add an option/button to send / resend a user's customer portal to the user

    48 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. password generator

    65 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Network documentation and diagrams section

    78 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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  19. Return of Alphabetical selections on Customer page

    46 votes

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    7 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. customer report

    126 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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