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  1. 296 votes

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    27 comments  ·  Ideas and Feedback » Mobile App  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Stephen Davis commented  · 

    A decent developer with the skills required to contribute significantly to this feature request is, ballpark, $60k USD. Assuming everyone who has voted for this feature is paying Atera ~$100/mo give or take, you should be getting enough revenue for 2 developers, a secretary to bring them Red Bull and keep them on-task, and still have $20k-30k/year to pocket for a rainy day.

    I only bring this up to ask--WHY ISN'T THIS HAPPENING ALREADY?

    There's an API. There's a scattered, unfocused, fragmented excuse for a front end app. Will you please just get to work connecting the two so I don't have to pull over at a McDonalds and pull out my laptop every time I get a phone call? Maybe you don't understand what's involved for your users day-to-day, but I can tell you that for myself (and I suspect a large portion of the rest of us) we don't have the luxury of a desk job. I am always moving, continually going from client to client to do the things that I pay Atera to tell me needs doing. Quit puttering around with inconsequential incremental additions to your website, and PLEASE just do something to make my job easier. Fix the god-awful pinned portions of screens that won't scroll out of view so that I can fill in things like new ticket fields. Give me a functional task timer that doesn't hang every time my iPhone goes to sleep or I switch apps. Give me proper documentation. Let me create new assets for deploying agents to later. Fix your biometric login. Let me run scripts. Let me manage tasks and services. Let me trigger reboots. Put even a modicum of effort into making a functional, productive, seamless experience that would be a pleasure to use. I could swear no RMM company on the planet has ever used a smartphone before as every single one of you create pathetic, bug-ridden, frustrating, husks of apps that would have been regarded poorly 10 years ago, but in 2022 if you can't put a mobile app together, you need to reevaluate what it is you think you are supposed to be doing!

    That said, I am quite pleased with the broader service apart from a few less offending details that I don't need to get into. You're on the right track. Just wake up on mobile devices, it sucks but I can't avoid them while also doing my job well.

  2. 20 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Stephen Davis supported this idea  · 
  3. 29 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Stephen Davis supported this idea  · 
  4. 622 votes

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    Under Review  ·  12 comments  ·  Ideas and Feedback » PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Stephen Davis supported this idea  ·