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Customisable Customer Portal

The ability to customize the design and layout of your customer-facing portal including fonts, colors, and text, with the ability to hide ticket fields.

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AdminUserVoice Admin (Admin, Atera) shared this idea  ·   ·  Report…  ·  Admin →
Released  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded  · 

Hello all,  


We're happy to announce the implementation of new granularity and control over the portal! 

As part of our new release, you are now able to either hide or set different fields as uneditable (fields such as Status, Priority, Impact and Type) for your users.


To do so, head into Admin > Custom Fields and click the little pencil next to the fields to choose the state fields should have in the portal.


You can read more about the feature here: https://support.atera.com/hc/en-us/articles/211833798#h_01GQMPD38FXA6A1VFCWCCEA0JH


We plan on adding and improving the portal in the coming months, and we'll be sure to update, as our development work continues. 


Hope you enjoy this new release! 


Yakov

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  • Hamid Siddiqi commented  ·   ·  Report

    Not to forget. I wish there were an option for the multiple languages. Because we have customers from different regions and some of them want the customer portal to show the articles on their local langauge.

  • Uriel Sapir commented  ·   ·  Report

    Setup template for a new ticket created form the portal

  • sam sam commented  ·   ·  Report

    Custom button colours would be good too.

  • Daniel Smith commented  ·   ·  Report

    I completely agree - I need to be able to modify the Ticket Impact and Ticket type in the customer portal or at least be able to hide them, so I can add some custom fields that actually mean something to us. Please make this a feature as soon as you can.

  • Andreas Rehfeld commented  ·   ·  Report

    I agree fully, the the ability to hide ticket fields like Ticket Impact, Ticket Type or Ticket Priority, would be real great cause the Translation on these field in German Language is not correct, so our customers are a bit confused with them. Thanks in advance if this will be possible in future.

  • Nick D'Amore commented  ·   ·  Report

    Yes! We use Atera as an internal IT department, and want to take advantage of the help desk but SSL with custom domain is a must, as is the ability to customize the new ticket form (hiding fields, headings, different forms depending on issue type)

  • IT support commented  ·   ·  Report

    If it's possible to give your customer the ability to do some customization on the Ticketing portal like add some filed and hide some others, change the name of the portal and also the ability to change some existing option related to the tickets priority and impact.
    The format that you have on the portal is really general and it will be really appreciated if each customer could tolerate something fit his business.
    I hope to hear back from you and wish to have this ability in your next builds.

    Thanks

    Dani Farah

  • Technik CRMADDON commented  ·   ·  Report

    also have a field that defines what languge is used to comunicate with the customer

  • Kevin Bruggemans commented  ·   ·  Report

    Especially the ability to hide ticket fields like Ticket Impact, Ticket Type or Ticket Priority - depending on the ability to change the SLA-configuration to use Ticket Type or Ticket Priority instead of only the Ticket Impact.

  • Joe Wilson commented  ·   ·  Report

    We need the ability to change the default fields in customer portal for ticket creation. As it stand we are unable to use it.

  • Lee Hoang commented  ·   ·  Report

    Ability to add 'buttons' such as 'Reset Email Password', 'Deployment', 'Onboarding', 'Offboarding' with predefined templates for each buttons..

  • Adam Lavery commented  ·   ·  Report

    TLS is a must for custom domain nowadays. And not just styling, please also fix the poorly implemented profile page or provide the means for us to make it more professional.

  • Brett Poole commented  ·   ·  Report

    Logo on sign in page should be centered or customizable.

  • Oleg Baum commented  ·   ·  Report

    ability to customize the welcome message

  • Oleg Baum commented  ·   ·  Report

    Adding a background image to the portal login page

  • Me commented  ·   ·  Report

    Yea proper HTTPS (our own domain using LE certs) and let us make it not look like visual vomit.

    Currently it is so bad that i refuse to enable the portal on my agents and don't give link to clients.

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