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10 results found

  1. Increase customer panel logo size

    1 vote

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Adam Lavery shared this idea  · 

  2. Configure Splashtop and Anydesk audio settings during remote sessions

    21 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Adam Lavery commented  · 

    Oh yes please! Often customers have muted their PC and forgot they've still got the radio on!

    Adam Lavery supported this idea  · 

  3. Customer Portal New Password Prompt

    23 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Adam Lavery commented  · 

    Agree, initial account setup is insecure and does not comply with GDPR requirements. Initial random emailed password should only be used once. On first login they must be prompted to change it. Being able to keep using a password that was sent via open email is a security risk, both to the customer and the platform. And customers must not be allowed to reset the password to the same!

    A password strength indicator on the reset form would help customers choose a strong password. Assume weak passwords are already not permitted.

    Adam Lavery supported this idea  · 

  4. Chat Helpdesk for MAC devices

    22 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Adam Lavery supported this idea  · 

  5. Better suggestions for Ideas

    1 vote

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Adam Lavery shared this idea  · 

  6. Make software publisher search more flexible

    3 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Adam Lavery shared this idea  · 

  7. Fix issues with File Transfer

    18 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Adam Lavery shared this idea  · 

  8. Show Idle Devices

    53 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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  9. Improved Billing

    278 votes

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    51 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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  10. Network Discovery: Security Audit

    968 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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