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  1. Office 365 Integration

    1,542 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  2. SLA Customisation

    34 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Kevin Bruggemans commented  · 

    It would be greate if the SLA definition could also be set to fields like Ticket Proiority or Ticket Type instead only to Ticket Impact.

    In some cases Incidents must be handled differently than a change or a request even if it have the same Ticket impact - like Minor - or those fields gets hide in the ticketing portal.

    Kevin Bruggemans supported this idea  · 

  3. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov