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  1. Office 365 Integration

    1,570 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  2. SLA Customisation

    35 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Kevin Bruggemans commented  · 

    It would be greate if the SLA definition could also be set to fields like Ticket Proiority or Ticket Type instead only to Ticket Impact.

    In some cases Incidents must be handled differently than a change or a request even if it have the same Ticket impact - like Minor - or those fields gets hide in the ticketing portal.

    Kevin Bruggemans supported this idea  · 

  3. Assign multiple technicians to a ticket

    402 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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