Office 365 Integration
What would your perfect Office 365 integration look like? 
Let us know what do you think about it.
 AdminUserVoice Admin
    (Admin, Atera)
 shared this idea
AdminUserVoice Admin
    (Admin, Atera)
 shared this idea
      
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       Iain A
    
 commented Iain A
    
 commentedA few things.... 1. an option to automatically export all tickets to calendar 
 2. an option to export ticket to calendar when creating a ticket.
 3. to have client name showing instead/or with ticket number
 4. There are bugs in saving default 365 address in admin section.
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       Jesse N
    
 commented Jesse N
    
 commentedcalendar and email integration would be great! Also it would be nice if we could share and save files from our Atera 
 to our office365
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       Paul Nicholas
    
 commented Paul Nicholas
    
 commentedhttps://www.cyberdrain.com/automating-with-powershell-a-much-better-partner-portal/ Intergrate cyberdrain into Atera for O365 management. 
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       Fabian Olteanu
    
 commented Fabian Olteanu
    
 commentedGive the option to import users from the specific subdomains. 
 Allow users/admn/techs to log in with their O365/AAD account using SSO.
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       Sam James
    
 commented Sam James
    
 commentedAutomated billing for licenses and license info 
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       Sam James
    
 commented Sam James
    
 commentedhttps://github.com/KelvinTegelaar/CIPP Sponsor and integrate with this - ideas such as quick offboarding/onboarding/alerts 
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       Eric Hester
    
 commented Eric Hester
    
 commentedAdd license overview and link to product assigned to o365 for license validation At synced contact level add ability to: assign/change license, 
 reset password,
 see mailbox size
 last login date/time
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       Me
    
 commented Me
    
 commentedIf you were to do it: a) Do not require global admin on the tenant (try avoid any admin role if at all possible) b) One of the most useful would be importing a license count so we can match it up to a contract in Atera and then invoice for the licences, that would probably be the most useful thing I could see for Atera and O365 integration. 
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       Alan Silvester
    
 commented Alan Silvester
    
 commentedAs we have less and less clients with servers to monitor it would be great if we could now monitor events in 365 - such as suspicious logins, mailboxes hitting their limits. 
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       Mackey Information Technology
    
 commented Mackey Information Technology
    
 commentedMonitoring of the 365 Azure logins to identify failed logins and out of country logins. 
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       Dave Webster
    
 commented Dave Webster
    
 commentedMy last comment vanished so I'll post it again. Put this into atera but obviously update it. 
 https://github.com/bwya77/O365-Admin-CenterYou should speak to the guy who made this he's really nice and I'm sure you could work with him to integrate and update it. 
 I'd post money to pay him again if you add this as he deserves paying like we did many years ago when he used to sell it before open sourcing it.
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       Espen Braaten
    
 commented Espen Braaten
    
 commentedintegration to mark mail as create ticket from outlook to atera would be very helpful. We can show you how this works in another CRM system we use, if that is the case. Many technicians get mails directly from customers even if they know they are suppose to send to a support mail address. Today If we forward a mail to Atera, we need to go into Atera again and reassign to correct customer. 
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       Einar Soleng
    
 commented Einar Soleng
    
 commentedThis is really a two seperate items. 
 Office 365 tenant integration to our customers through our Microsoft Partner connection.
 Office 365 integration to our internal Office 365.
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       Pete Curtner
    
 commented Pete Curtner
    
 commentedAdding date(s) to an existing ticket, not just when creating a new ticket. 
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       Daryl Dawes
    
 commented Daryl Dawes
    
 commented+1 for sync'ing users from O365 into a customer as contacts. Managing contacts manually is a PITA. 
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       Andrew Belling
    
 commented Andrew Belling
    
 commentedFor all data in the helpdesk system to be able to switched / turned on at choice to be stored in our tenant 
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       Levin von Känel
    
 commented Levin von Känel
    
 commentedPowerapps would be great ! 
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       Mike Grieco
    
 commented Mike Grieco
    
 commentedagree with all suggestions in comments. Ideal integration is not management of Office (as is the case with Webroot, or some of the other 3rd party integrations) but actual USE of the 365 environment (as available) 
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       mark mark
    
 commented mark mark
    
 commentedIt would be nice to connect a calendar from Microsoft 365 to use for scheduling, technician availability, appointments, client visits, etc, could this be done? 
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       Ben McCarthy
    
 commented Ben McCarthy
    
 commentedKnowledge base articles that are specific to customers' M365 deployment that are in Atera, be made available under help sections of their MS Tenant. 
 Similar to how CoreView does it.
