Settings and activity
10 results found
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29 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment 
Fabian Olteanu
supported this idea
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677 votes
Hey all,
Happy to announce we are working on a way to archive contacts instead of deleting them.
Once a contact is archived, their tickets will remain in the system but there will be indication on the ticket that the contact is archived, and you will not be able to open new tickets on their behalf.
We will be sure to communicate once the feature is out.
Yakov
Fabian Olteanu
supported this idea
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29 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Fabian Olteanu
supported this idea
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5 votes
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1 vote
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3 votes
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1,507 votes
An error occurred while saving the comment Fabian Olteanu
commented
Ability to change the columns on the ticket page to others than the default view.
Fabian Olteanu
supported this idea
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1,529 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
An error occurred while saving the comment Fabian Olteanu
commented
As many others, your users shouldn't have admin rights or access to an Admin account at all. If you don't sort this one out you will have more problems than just removing Atera agent.
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1,492 votesFabian Olteanu
supported this idea
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An error occurred while saving the comment Fabian Olteanu
commented
Give the option to import users from the specific subdomains.
Allow users/admn/techs to log in with their O365/AAD account using SSO. -
277 votes
I Agree with Tracey, the feature would be amazing as it prevents double response which looks very unprofessional, but it should have a feature where you can specify how long the ticket is locked once the technician enters it, probably 2 min should be enough. It could be also a permanent lock with managers (admins) having the option to override this.