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  1. Customize emails for alerts

    59 votes

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    3 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Andrew Belling supported this idea  · 
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    Andrew Belling commented  · 

    Customization would be good and ability to change order of contents for multi alert notifications.

    Ability to get separated emails for each alert if wanted.

    Be able to set different email addresses for different alert levels

  2. Office 365 Integration

    1,570 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Andrew Belling commented  · 

    For all data in the helpdesk system to be able to switched / turned on at choice to be stored in our tenant