Ideas and Feedback

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  1. Allow users to run a simultaneous dual-monitor view rather than only being allowed to switch between monitors. This is counterproductive for our users working remotely.

    112 votes

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    9 comments  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Please implement the ability for a single user to be able to access more than 1 device when using Work From Home feature, Directors of the company normally need access to more than 1 PC

    36 votes

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    2 comments  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. To see a clients activity for when they connect and disconnect from the assigned device. Ideally the users name, date and time.

    33 votes

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    1 comment  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  4. Currently, I can assign multiple users to a computer in work from home, but only the first assigned user can access the computer. It would be hugely beneficial if multiple users could be given access. They don't necessarily need to access the computer at the same time. But they all need the ability. And it would be helpful if there was a status notification to show when a computer is being remotely accessed.

    26 votes

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    1 comment  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Being able to see which devices has WFH enables in the invoices.

    26 votes

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    1 comment  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Currently as it stands it looks like you can only setup a client to access one computer using WFH. Please change this so that when the customer signs into the WFH page they can choose which computer they would like to remote connect too. Customers are happy to pay for the additional remote access to multiple devices.

    25 votes

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    0 comments  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Giving end customers the ability to turn on the PC through WOL would increase customer satisfaction and reduce WOL requests from managers.

    15 votes

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    0 comments  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  8. I would like to have a view to see if contacts are not using Work from Home. This way we can audit who is not using the feature and release the license and not bill a customer for something they are not using.

    14 votes

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    2 comments  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. Custom White label "Work from Home" panel that way doesn't show Atera's logo/colors

    13 votes

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    0 comments  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. It would be good to be able to see if a user is currently on a remote session and also able to end their sessions. Maybe have working from home status icon on their device with menu options to disconnect user.

    12 votes

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    0 comments  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process! 

  11. We have many users that work from home who are currently using go-to-my PC. We would like to switch to Atera's solution but SSO is one feature which is holding us back. All our authentication is centrally managed in Azure. We hope this feature is added soon. Please vote if you have similar needs!

    8 votes

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  12. Add a "Work from Home" option in the billing contracts for customers so that the number of computers that have WFH enabled is automatically calculated and billed just like "Online Backup"

    8 votes

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    0 comments  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Currently, I was informed that the only way that a Technician can support Atera's "Work from Home" feature is to elevate them to be Admins. This will also give them access to billing information the way we have our roles set. The "Desktop Remote Management" and "Server Remote Management" roles should allow technicians to be able to support the Work From Home feature without granting them access to Full Admin rights, but currently it does not work that way.

    7 votes

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    0 comments  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Having the remoting tools be FIPS compliant would be a big improvement.

    6 votes

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  15. Work from home forgot password option. We dont give access to the atera portal and we need to set the password and let them know what it is and they cant change it. There should be a forgot password option on the work from home login page.

    4 votes

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  16. Please have a look at https://www.twilio.com/docs/verify/api and see if you can integrate so OTP can go over Verify instead of SMS. No OTP SMS is working for the china users at the moment. With an APP they would be able to use Work from Home. At present it's very painful not be able to use Work from Home in China because of the SMS problem

    4 votes

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  17. Right now the Work From Home Spashpage does not notify a user after logging in if their PC is offline. It just gives a false verification expired. We need our clients to see that their PC is offline rather than thinking the Atera interface is buggy.

    3 votes

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  18. I would like it if there was a way to monitor the time work from home users login and how log they were working if possible.

    3 votes

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  19. Can you add a "see text" or similar function to the work from home login page. I have an increasing amount of clients who try to login and spell the password wrong because they can't actually see the word. they then panic and call me to help just to verify they have spelt the password wrong !!

    3 votes

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  20. We need a report that shows us what cusomters and users are licensed for work from home. This seems trivial to implement.

    2 votes

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