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  1. 2FA Authenticator app for work from home instead of just 2FA via SMS
    Right now, work from home only facilitates 2FA through the use of SMS. It would be nice to see the option to enable 2FA through the use of a 2FA app such as Duo, Authy, Google Authenticator, etc. This functionality is already available for technician accounts.

    Technically, 2FA via SMS is the least secure method of doing 2FA and it has been demonstrated that a sufficiently skilled hacker can intercept the text messages that contain 2FA codes. For this reason, app-based 2FA is preferrable over SMS-based 2FA.

    1 vote

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  2. Multiple devices can be accessible/assigned to a single user

    PLEASE

    1 vote

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  3. My work uses a mix of HID and Yubikey smartcards and USB device passthrough would be mandatory in order to passthrough the smartcards to the corporate devices. The multimonitor support would be a bonus for a lot of people also. Atera uses a custom license for Splashtop, you could add it as an additional payed addon to the base lisence.

    1 vote

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  4. When a user is given work from home access IT needs to send them this incredibly long URL in order to access their PC. The real idea of work from home is that a user can access their computer from anywhere. If they are on a shared computer it is easy to remember https://app.atera.com/WFH. Users should be allowed to log into this shorter URL and then should be presented with the computer or computers that they can access. OR if they only have one computer it should take them directly from the login page to their computer.

    1 vote

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  5. Need the ability to disable 2FA or make it a phone call for devices that multiple need access to.

    1 vote

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  6. Some of my customers are using WFH to connect to their computers. They have to validate by entering a code received by sms on a mobile. When several users have to use WFH, it's difficult to use the code because the mobile phone is not present. It would be eaiser if the code could be sent to an email address instead of a phone nr. Thanks for your attention.

    1 vote

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  7. Customer URL setting for work From Home.

    Allow Admin to create the custom URL based not the client name to enable the more User friendly name of remote URL instead of long random string.

    Example - https://support.abc.com/workformhome/companyname

    ABC is the admin support sites.
    Company name which we can create based on the customization.

    1 vote

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  8. We need a report that shows us what cusomters and users are licensed for work from home. This seems trivial to implement.

    2 votes

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  9. I have restaurants as customes and they use servers to run POS enviroment. they need access to it to run reports, clock employees in and out, maintenance etc.. just like a workstation. WFH should work on server OS. please update it so it does. thank you

    1 vote

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  10. I have a client using a couple of "Work From Home" licenses. They are asking me if there is a report that I can provide to them of access records. They're looking for two things: 1) login records showing when a user logged in and 2) the length of time a user stayed connected in a remote connection. This would help them confirm an employee's claims to hours. While I know we cannot confirm that they're actually DOING work, this would at least help prove whether or not they're connecting and staying connected remotely.

    1 vote

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  11. Right now the Work From Home Spashpage does not notify a user after logging in if their PC is offline. It just gives a false verification expired. We need our clients to see that their PC is offline rather than thinking the Atera interface is buggy.

    3 votes

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  12. Connect The Client via app-launcher on the Customer MS365, like Windows 365.

    1 vote

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  13. I have a client that is a CPA (example). He often refers clients to me but he also needs access to a computer to do payroll or other bookkeeping tasks. I need to give him and/or his accountants access to computers (as well as getting access to their own office computers).

    There needs to be a way for CLIENT A (and his employees) to have access to computer(s) for CLIENT B and/or CLIENT C.

    1 vote

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  14. I would like it if there was a way to monitor the time work from home users login and how log they were working if possible.

    3 votes

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  15. One of our users was recieving the following error when attempting to log into their office computer from home with Atera - Work From Home.

    "Verification expired/mismatched, please try again"

    The actual problem ended up being that the office computer was off[line]. Is it possible for there to be an exception to catch the computer offline or to change the message if that's the exception? The error is misleading and led to unnecessary troubleshooting that could have been avoided had the actual cause of the error been accurate?

    1 vote

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  16. I now have users that access RDS servers and the WFH won't work for them the way it is set up right now.

    1 vote

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  17. We have many users that work from home who are currently using go-to-my PC. We would like to switch to Atera's solution but SSO is one feature which is holding us back. All our authentication is centrally managed in Azure. We hope this feature is added soon. Please vote if you have similar needs!

    8 votes

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  18. Splashtop supports work from home that allows users to connect to a server. Can we please add that functionality from Atera since it utilizes that product? Right now I have to add a Splashtop work from home license manually outside of Atera.

    2 votes

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  19. I am a manager in a team of 5. Myself and one other are dedicated to maintaining the hardware and endpoint software on our network. We both have Atera licences and work onsite.

    I also have 3 team members who develop inhouse software applications for use by our clinical colleagues. All three of these team members now work from home permanently. There have been many occasions where it would have been useful for these three colleagues to have the ability to remote control users machines who are onsite for support and training purposes, particularly recently.

    As manager for both sides…

    2 votes

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  20. Work from home forgot password option. We dont give access to the atera portal and we need to set the password and let them know what it is and they cant change it. There should be a forgot password option on the work from home login page.

    4 votes

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