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52 results found

  1. Some of my customers are using WFH to connect to their computers. They have to validate by entering a code received by sms on a mobile. When several users have to use WFH, it's difficult to use the code because the mobile phone is not present. It would be eaiser if the code could be sent to an email address instead of a phone nr. Thanks for your attention.

    4 votes

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  2. Customer URL setting for work From Home.

    Allow Admin to create the custom URL based not the client name to enable the more User friendly name of remote URL instead of long random string.

    Example - https://support.abc.com/workformhome/companyname

    ABC is the admin support sites.
    Company name which we can create based on the customization.

    1 vote

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    0 comments  ·  Work From Home  ·  Admin →
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  3. We need a report that shows us what cusomters and users are licensed for work from home. This seems trivial to implement.

    20 votes

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  4. I have restaurants as customes and they use servers to run POS enviroment. they need access to it to run reports, clock employees in and out, maintenance etc.. just like a workstation. WFH should work on server OS. please update it so it does. thank you

    6 votes

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  5. I have a client using a couple of "Work From Home" licenses. They are asking me if there is a report that I can provide to them of access records. They're looking for two things: 1) login records showing when a user logged in and 2) the length of time a user stayed connected in a remote connection. This would help them confirm an employee's claims to hours. While I know we cannot confirm that they're actually DOING work, this would at least help prove whether or not they're connecting and staying connected remotely.

    4 votes

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  6. Right now the Work From Home Spashpage does not notify a user after logging in if their PC is offline. It just gives a false verification expired. We need our clients to see that their PC is offline rather than thinking the Atera interface is buggy.

    13 votes

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  7. Connect The Client via app-launcher on the Customer MS365, like Windows 365.

    2 votes

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  8. I have a client that is a CPA (example). He often refers clients to me but he also needs access to a computer to do payroll or other bookkeeping tasks. I need to give him and/or his accountants access to computers (as well as getting access to their own office computers).

    There needs to be a way for CLIENT A (and his employees) to have access to computer(s) for CLIENT B and/or CLIENT C.

    5 votes

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  9. I would like it if there was a way to monitor the time work from home users login and how log they were working if possible.

    12 votes

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  10. One of our users was recieving the following error when attempting to log into their office computer from home with Atera - Work From Home.

    "Verification expired/mismatched, please try again"

    The actual problem ended up being that the office computer was off[line]. Is it possible for there to be an exception to catch the computer offline or to change the message if that's the exception? The error is misleading and led to unnecessary troubleshooting that could have been avoided had the actual cause of the error been accurate?

    3 votes

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  11. I now have users that access RDS servers and the WFH won't work for them the way it is set up right now.

    1 vote

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  12. We have many users that work from home who are currently using go-to-my PC. We would like to switch to Atera's solution but SSO is one feature which is holding us back. All our authentication is centrally managed in Azure. We hope this feature is added soon. Please vote if you have similar needs!

    20 votes

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  13. Splashtop supports work from home that allows users to connect to a server. Can we please add that functionality from Atera since it utilizes that product? Right now I have to add a Splashtop work from home license manually outside of Atera.

    5 votes

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  14. I would LOVE to see the remote access portal white labeled!!

    14 votes

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  15. I am a manager in a team of 5. Myself and one other are dedicated to maintaining the hardware and endpoint software on our network. We both have Atera licences and work onsite.

    I also have 3 team members who develop inhouse software applications for use by our clinical colleagues. All three of these team members now work from home permanently. There have been many occasions where it would have been useful for these three colleagues to have the ability to remote control users machines who are onsite for support and training purposes, particularly recently.

    As manager for both sides…

    4 votes

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  16. Work from home forgot password option. We dont give access to the atera portal and we need to set the password and let them know what it is and they cant change it. There should be a forgot password option on the work from home login page.

    13 votes

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  17. Having the remoting tools be FIPS compliant would be a big improvement.

    9 votes

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  18. Add a "Work from Home" option in the billing contracts for customers so that the number of computers that have WFH enabled is automatically calculated and billed just like "Online Backup"

    18 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. It would be good to be able to see if a user is currently on a remote session and also able to end their sessions. Maybe have working from home status icon on their device with menu options to disconnect user.

    25 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process! 

  20. Giving end customers the ability to turn on the PC through WOL would increase customer satisfaction and reduce WOL requests from managers.

    23 votes

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

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