50 results found
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Licensing option for Remote Control only
I am a manager in a team of 5. Myself and one other are dedicated to maintaining the hardware and endpoint software on our network. We both have Atera licences and work onsite.
I also have 3 team members who develop inhouse software applications for use by our clinical colleagues. All three of these team members now work from home permanently. There have been many occasions where it would have been useful for these three colleagues to have the ability to remote control users machines who are onsite for support and training purposes, particularly recently.
As manager for both sides…
4 votes -
SMS problem
Please have a look at https://www.twilio.com/docs/verify/api and see if you can integrate so OTP can go over Verify instead of SMS. No OTP SMS is working for the china users at the moment. With an APP they would be able to use Work from Home. At present it's very painful not be able to use Work from Home in China because of the SMS problem
4 votes -
Work from Home - remote users can see their password
Can you add a "see text" or similar function to the work from home login page. I have an increasing amount of clients who try to login and spell the password wrong because they can't actually see the word. they then panic and call me to help just to verify they have spelt the password wrong !!
3 votes -
Buton in the Customer Portal with the generated link
Hi,
i would like to recommend you the following:
For the Work from Home settings, when you activate an access from home to a customer for a device, this will generate a login link that you have to share with the customer... In my opinion it could be better in the customer portal of that customer when you activate this option for him and one device of him
this has to automatically appear in his customer portal, like to get a generated button named login to PC xxx what ever his machine is called and skip the sharing part and…2 votes -
Allow internal IT departments or customers access their own folder
Have the ability for the customers internal IT department to have access into their own customer in Atera.
2 votes -
Connect Work From Home on o365 as app
Connect The Client via app-launcher on the Customer MS365, like Windows 365.
2 votes -
Allow for a two way connection using Work From Home
Allowing connecting from the home computer to the work one AND vice versa under the same licensing
2 votes -
Branded 'Work from Home' Splashtop Web Portal
It would be awesome if we could brand the Work from Home web portal with the customers logo, as opposed to just the Atera one. I mean, it could still say 'Powered by Atera' under the logon button or whatever... It would also be nice to get a connection status or update whilst being connected, as opposed to just sitting here waiting. ;)
1 vote -
Customer URL creation ability for admin for work From Home Featire.
Customer URL setting for work From Home.
Allow Admin to create the custom URL based not the client name to enable the more User friendly name of remote URL instead of long random string.
Example - https://support.abc.com/workformhome/companyname
ABC is the admin support sites.
Company name which we can create based on the customization.1 vote -
WFH for servers
I now have users that access RDS servers and the WFH won't work for them the way it is set up right now.
1 vote
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