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5044 results found

  1. Patch Management: Add a delay box. Easier to add a delay (some for maintenance and then delay the patches for reboot) instead of creating different profiles

    1 vote

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  2. Awaiting customer response and waiting for customer reply is not customizable. If blue/green, it doesn’t change the color. I can’t change that box to something else.

    1 vote

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  3. When patches are applied via Atera, they do not show up on the server itself.

    It would be great to see them there as well and sometimes it irritates some customer

    6 votes

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  4. Add a line item on invoices to offer additional discounts

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  5. Separate Time Date Columns in the Excel Export for Timesheet on Time entries so that each time entry ends up on it own line for a ticket and the dates/times can be sorted on. Currently We can sort on the description but it does not see the dates properly and sort them in order by date. It is very frustrating and we can not follow the order for a ticket. We also use this for billing.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. Die Ausführung von Scripten sollte nicht nur als Systembenutzer bzw. als angemeldeter Benutzer erfolgen können... Es wäre praktisch das man hier den Benutzer angeben kann in dessen Namen das Script ausgeführt werden kann. ( Z.B. Domänenadmin ) oder Installations-admin

    3 votes

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  7. In the report add links for each values.
    Example : Add link to the ticket for Ticket ID and Title and Customer Name...

    5 votes

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  8. A redesign on the ticket system in general to become much more customisable, similar to connectwise and freshdesk etc.

    A simple way to understand what is required would be to hold a tech talk / catchup with your customers or just check out what freshdesk are doing and look at replicating this process.

    6 votes

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  9. So I can create a ticket and schedule an item in the 365 calendar.

    But I can't create a schedule ticket in atera and create a schedule 365 calendar entry?!
    Come on. that has to be a feature ASAP.

    Schedule ticket with associated 365 calendar entry.

    4 votes

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  10. When tickets are un-merged it should also un-merge the time entries that were attached to each ticket originally. Currently, all time entries stay with the original ticket after un-merging.

    4 votes

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  11. Multiple ticket filters on one screen. Be able to assign an order to filters and if there are any tickets matching the filter they are displayed on screen in order of the filter preference then by the filter rules within that pane.
    This will create a better work flow, allowing unassigned tickets to appear at the top of the list , open tickets secondary and pending after, or any other layout that suits.

    5 votes

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  12. Patching is so important now that to have patches fail to install because the user is not signed in poses a risk that patches can be missed within the critical window. If patches could be installed with credential exchange this would resolve the problem 9 times out of 10.

    4 votes

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  13. Please add some type of security (SOC) management integration such as CyberRocket SOC.
    This will give you a huge edge on competition.

    5 votes

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  14. Ability to have queues for patching as for example, some servers have to be updated in a specific order. I have to wait for the updated server to be online before updating the next one.

    1 vote

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  15. An allowed domain list that would block any email from a domain not on the list. This would be very helpful in blocking unwanted tickets from being created and force your end users to use their business email to open and manage tickets. This would result in a much cleaner contacts list for those who wish to use the feature. In addition it would prevent phishing emails and such from hitting your ticketing system

    4 votes

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  16. For ex. - personal website link

    5 votes

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  17. Searchable Media types, I.E HDD, SSD. You can search by disk model number but would like to know all devices that have a certain type of media for inventory purposes, rather than having to search by each model of media.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  18. il serait intéressant d'avoir un visuel sur les contrats des clients dans le tableau de bords, pour voire les échéances

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  19. Seems like it's Windows only at the moment.

    3 votes

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  20. We need to be able to manually adjust tickets (times / dates, etc) and also be able to SCHEDULE tickets too (which should include reminder alerts, etc)

    5 votes

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