180 results found
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Dark Mode
Is there any pipeline to support dark mode.
38 votes -
AI and Help Buttons are in the way
Can we talk about how the AI and help buttons in the bottom right of the screen are always in the way ? I always seem to need to click the one element on the page that is at the bottom and covered by the buttons.
Can we please get some additional padding added to all of the pages so that those buttons wont cover anything up.
23 votes -
public IP
It would be great to have the public IP of the managed computer displayed in the list of computers. This way, we can easily identify if all computers in the company are working from the same location of the user/computer is working remote. This would also allow us to see server NAT information as well.
15 votes -
file transfer
Ability to transfer whole folders both ways would speed things up a lot. My beard grows long when doing anything with Atera's file transfer utility.
6 votes -
Please simplify the login process
When logging in, here's what I have to do
- Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
- Enter my email address, click "continue"
- A password field appears. Enter my password.
- I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
- I click "Try another method"
- I then click "Google Authentication or similar"
- On the following page a OTP field appears for my rolling code
Only after all this can I log in and get to working.
Now this wouldn't be so much of an issue if Atera didn't keep logging me out…
5 votes -
I'd like to be able to create a new contact from within the ticket.
When a ticket is already created, but the contact changes and the contact is not already created in Atera, I'd like to be able to create a contact from within the ticket.
5 votes -
Admin - Digital display option
Provide one viewer license per company account. This viewer license allows you to display your teams dashboard on a central digital display in the office without having to use a tech license.
That way it can be set to run 24/7 on a TV allowing management and team members to track progress and stats.
4 votes -
event viewer
The event viewer window is very small, we should be able to maximize this window. Also, it would be very good to be able to filter and search for specific events. Actually, the "Event Viewer" option from the devices is not very usable.
5 votes -
HTML Editor for email signature
Please add the option to edit the HTML-Code for email signatures in "My Profile".
8 votes -
Can I design the survey myself?
I would like to be able to design the customer survey myself.
17 votes -
search for bitlocker
The ability in the devices advanced search under storage if Bitlocker is enabled = true or false
3 votes -
Accessible satisfaction Survey
Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.
We request the implementation of comprehensive accessibility features within Atera's survey system.…
3 votes -
Biometric login
Biometric login enabled on multiple devices of the same type (e.g., two Windows devices or two Mac devices).
3 votes -
Put devices in multiple folders or tags
I would love the ability to 'tag' devices, or be able to place devices in multiple folders. So you could either tag devices with 'server' or 'finance' or 'sales', or be able to put device in multiple folders, eg 'building a' or 'site b' or 'servers'.
You get the idea... :)
37 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Bulk creation of monitoring devices
When adding devices for monitoring we sometimes add 10-20 of the same device type. It would be ideal if we could bulk-create these devices.
5 votes -
Enable Tab function for powershell and cmd auto-complete
CMD and Powershell do not have the ability to use the tab button to auto-complete paths and module commands. This is a basic feature in windows and have wondered why it is not available in this platform. The auto-correct ensures you are typing the correct commands. This to me would save a ton of time when typing all of the scripts and commands that I do using theses tools. As it stands I have to go to powershell on my laptop to make sure that the command is correct. Not a time saver.
2 votes -
Have chat open automatically and not ask for user to accept the chat
Have chat open automatically and not ask for user to first accept the chat especially as the chat is not branded in anyway.
In it's current form I feel the chat is unlikely to be useable in production.
6 votes -
Expand the view on the Quick Reply, Help Desk Topics, and Category fields.
While using the new UI, pressing on various drop-down menus such as 'Select a Quick Reply Templet', 'Help Desk Topic', and 'Category' do not allow for the full text field to be displayed. For example, on 'Select a Quick Reply Template', when the template name is over 21 characters long, it just adds "..." and you cannot read the full title of the template. Therefore, when selecting, you cannot distinguish similar named templates from one another.
My personal suggestion for a resolution to this problem could be something as simple as adding in a resizing handle to the drop-down menu…
2 votes -
Open Knowledge Base Access
To access the Atera Knowledge base a user must make an account which they will not do. And as a technician I can't just share the Knowledge base article link with the user via the Ticket itself either. This makes the Knowledge base only useful to the technicians and not the users.
3 votes -
Show device count when selecting all devices in a tenant
When in the "Devices" tab for a client, Atera should display the number of devices either by default or bring up the count when selecting all devices
33 votes
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