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196 results found

  1. When looking at the text boxes on the dashboard or webpage the fonts color is a very light gray. Can you adjust and make it black. Headers seem fine, but what is in the text box is not.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. UI: ability to turn it on for only one tech and not everyone under the account.

    2 votes

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  3. Scrolling to the bottom of the general ticket queue essentially means you have to open a new Atera tab or manually scroll to the top, both of which become very time consuming.

    The page lacks any functionality to quickly navigate to the top or scroll between "pages" of tickets.

    2 votes

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  4. Left side menu have minimize button, so we can choose icons or descriptions (Dashboard, Tickets Customers, etc), which is good.
    Could be nice to have something similar for customer administrative details when customers is chosen.
    That way we could have cleaner "desktop" with more details for devices, alerts etc. for that customer. Could be even more usefull for IT-depts. that have only one customer.

    2 votes

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  5. Simple, remember last 10 name searches in the search bar so I can quickly go back to a machine again without having to retype the name, as when we currently go from the machine site to another part of Atera the search does not remember where I was last so I have to search again, handy when you have lots of machines.

    7 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Would it be possible to include the company name when planning a agenda item with the calendar integration option?

    2 votes

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  7. Custom field modifying window too small. can the custom field editor be modified to be bigger if you want to update/modify the field. Modify box is far too small to be useful. not just on custom field but also on all other clickable data fields. Passwords for example.

    5 votes

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  8. It would be nice to be able to change the size of the boxes manually instead of having predefined L XL sizes and above all, to be able to increase the number of alerts visible beyond 6.

    3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. list of attachments for customers sorted by name would be swell.

    1 vote

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  10. If you go to a customer that has lots of tickets, and you filter out the tickets to see only closed ones for example, and you click to open one ticket and then click back, it takes you back to the default open and pending tickets- there is no way to save a certain filter.

    6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. When on a customer page, the "Install Agent" and "Edit Relations" modals should be pre-populated with the current customer.

    If I'm already on the customer page for "Research Corp" (made up) and I click "Install Agent" or "Edit Relations" (to put a device in a folder under "Research Corp") having to select the customer again each time seems redundant.
    Especially when making multiple device moves, this can be ...tiring.

    3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Currently when I search for a known agent, it will display the search result page as expected. I propose if the search only returns a single result then to go to that agent/device page rather than the search result page.

    This would save a bit of time and I think is expected behaviour or at least have a toggle to turn it off if needed.

    2 votes

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  13. We have options in contract for the customers, and 1 customer can have 2 diferent contracts, should be a really nice option to link the assets to a contract, to know wich asset have for example on site support..

    2 votes

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  14. When entering a client's account, if there's a note on the account (or on a device) have it make the users acknowledge that note (with an option to ignore for say 24 hours) instead of having it below where it is hard for people to notice.

    2 votes

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  15. Looking to get a custom field type of attach image or even an inline image. The thought would be to be able to document an image of the desktop or device for reference if needed.

    1 vote

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  16. It would be great if we could:
    -disable the Warning sound without disabling the Critical sound
    -choose our own wav files for the sounds

    2 votes

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