180 results found
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change color of new ticket button
the new ticket button color of hot pink is not very professional looking and would like the ability to change the color
1 vote -
Login Feature - default blade
I want to be able to set login defaults. One technician may need the "Customers" blade while another would prefer the "Dashboard" blade.
Please enable us to configure this per profile.
1 vote -
Show running processes (like patching and software deployment) in the Web Console - Device view
It would be very helpful to have a "Running processes" view in a per-server basis (in the agent view), in the Web interface, so that we can see clearly and quickly what is running in that server from the Atera agent, like software updates, software installation, etc. That would allow us to quickly confirm what is running on that server without having to check the global "running processes" view then having to filter.
14 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Disable forced 2FA
Most of us are IT Professionals and we don't need Atera telling us how to do our jobs, we can come up with some pretty interesting passwords. We don't need FORCED 2FA. I like that it is an option but should not be forced on your users, we are paying for this software, we should be able to use it as we wish and we accept responsibility if we mess up. I have left other vendors for the same thing I really don't want to leave Atera.
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Search for contacts with their mobile number
When an authorised contact calls us and their mobile number is stored in the Mobile Phone field, we should be able to use the search bar in Atera to find that mobile number and it's associated contact in Atera.
Currently 'Phone' field is included in the search but 'Mobile Phone' is not.
We have mobile phone numbers populated in Azure AD and therefore they are synced to the Mobile Phone field in Atera, this should be searchable.
1 vote -
General Sorting of Lists
We need to be able to sort all of the different lists that get created.
This request applies to all of the custom fields and fields that eventually generate interactive drop down lists. Examples include: Quick Reply Templates, Scripts, Product Families, and all custom fields.
Currently, if we need to make an addition to these fields, the new item goes to the bottom of the list and there's no easy way to modify it. If we want to customize the order they're in, or even just alphabetize them, we have to completely remove all of the items in the list…
3 votes -
Bring back the scroll bar
Bring back the scroll bar. Removing the scrollbar is probably the worst idea since Nazis. Especially for anyone who is trained in IT and UI/UX, like I am.
6 votes -
On the customer ticket page, remove new invoice and make it a new ticket. Who cares about invoices when you are creating a ticket?
On the customer ticket page, remove new invoice button and make it a new ticket button. Who cares about invoices when you are creating a ticket?
2 votes -
Allow creating folders within My Scripts
All in the name. Allow creating folders within my scripts.
10 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Create a Vendor Module
Create a Vendor Module similar to the customer interface. It would be nice to be able to track tickets, equipment, installation dates and services requested from vendors. I would like to be able to have a vendor section that you could put in your open tickets, track repairs & scheduled installations with each vendor.
13 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Open Device in New Tab from Ticket Screen
When working in a ticket there are many times where I want to switch to the device. There's a button to go to the device, but it doesn't open it in a new tab. This causes problems for navigation - especially when I need to stop and start the ticket timer. If I right-click on the device to try and manually open it in a new tab, it ends up in a load loop and never completes.
1 vote -
Under Customers-DEvices increase the view from 10 to at least 20
Under Customers-Devices increase the view from 10 to at least 20
11 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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List HyperV Guests
For agents installed on HyperV hosts, allow the listing of HyperV guests/Virtual Machines in the User Interface
2 votes -
Move search loading spinning icon
Simple, move the spinning icon when searching to the bottom of the page. Every search I do ends in me miss clicking because I move faster than your search runs. I search and the item I want is top of the list but as I click it the search finishes and moves the entire list!
1 vote -
Reset search criteria under "All" Tab
It would be great if the search box criteria was reset in the "All" tab, when you click on another tab. Currently the search is active when you click on a different tab, which means you have to go back and clear the search criteria.
1 vote -
Change header text color in White Label settings
Allow to change the headers' text color in the White Label branding and not only the background color
4 votes -
Move Network Discovery and Work From home back to add ons
Move Network Discovery and Work from home to the add-ons drop down.
6 votes -
Customer service chat that go directly to feature request
If I contact customer service asking for a help and the process does not exist, there should be a button for the agent to submit the request on your behalf. Much more likely just to find a tool that has what we need.
1 vote -
Logout warning
It would be nice if we were given a warning 10 minutes or so before Atera automatically logs an engineer out of the system. I don't know how many times we've lost the content of tickets that are in progress because we just get bumped to a login screen.
It's not like you can pick up the ticket again if it hasn't already been saved, you just have to start all over again which may be impossible if there are screenshots etc you've taken.5 votes -
italian
It would be helpfull to have atera be translated in Italian.
I could help in this.8 votes
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