196 results found
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Choose colour of internal notes and replies
I'm finding it at times very difficult to distinguish the difference in colour from Internal Notes and External Replies. Is it possible for the background colours of the response to mimic the button colours ie: yellow for internal, and pink for external for ease of identification? or give us the ability to choose our own colour choices?
11 votes -
Ability to enable or disable the generation of screenprint when creating new ticket using ctrl+f12
Customers do not like to use the ctrl+f12 functionality, since it take approx. 10+ seconds from pressing the key combination and until the Portal dialog shows.
It would be nice to be able to able to control the feature by registry and/or by the enduser them self.1 vote -
General Navigation
Adding the ability to navigate trough clients or computers with arrows.
Actually we are obliged to get back to the list of computers or clients...1 vote -
scroll bar
Make the scroll bar in Atera, and its windows wider. Its very difficult to click onto it.
8 votes -
show cellphone number on contact card in desktop/browser
Please show both the landline and mobile number on contact cards. What is really an issue is sometimes we only have a mobile listed, and not a landline. The contact card at a glance is misleading, since it shows NA next to the landline. At the least, if only one number is present, that should be the one shown in the contact card. Again, probably easier and better to show both
3 votes -
Quick access to PC Power Settings
It would be handy to quickly view the computers power settings and apply quick changes to the power settings.
19 votes -
Cancel in progress scripts
Add an option to cancel scheduled or in process scripts which have yet to run due to offline devices or timing. Not sure where this would be added but the "Recent Processes" page seems like a good location. However, this may not be possible since it is technically a report page.
3 votes -
Highlight hovered row in Devices tab for client, similar to the Customers page.
When going to the far right end of the row to Connect or Manage dropdowns, it is a little annoying not being sure I am on the right row sometimes (ultrawide screen, higher res)
3 votes -
Dynamic Dropdown
Have the Ability to have a Dropdown that is Dynamic for example if I wanted to add a custom dropdown on a user where I can set their manager I can create a custom dropdown where it lists all the users in my account for me to select. This can even be extend to Dropdown with dependences where I can limit/group the users by site.
3 votes -
hide things not in my subscription
I have no desire to look at all the hot pink 'upgrade' buttons. Especially since several people can then click the button and change the current subscription
14 votes -
Related Agent
Show all Related Agents for a user.
Most users have a desktop and a laptop.3 votes -
UI Scaling, Fonts
The ability to adjust UI scaling or set a much more compact view (for the browser experience) is needed. Large fonts and plenty of whitespace may look neat and clear at first, but they don't often translate to speed and efficiency for work. Having to continuously scroll around to see more than 10 items or read subsequent comments in a relatively short conversation is not optimal. I would gladly exchange all the margins and padding for relevant information that keeps me productive.
12 votes -
Dutch translation
I would really like the option to have Atera's interface available in Dutch, so I can present the service portal to the employees of my company. Not all of them read or understand English.
2 votes -
refresh
The old system had a go button that would only refresh the contents in the page and not the entire page. The new system does not auto-refresh for minutes after something has changed. Used to I could just hit the go button on my filters and boom instant refresh of data only and not the whole page. This new system forces me to manually refresh the entire page wasting time and bandwidth.
26 votes -
Bring back Alphabet filter on customer view
Bring back Alphabet filter on the customer view
13 votes -
knowledge base sort
could we please alphabetize the "Display in Section" list when creating new KB Articles?
5 votes -
To the right of Metics it would be nice to have a dropdown that let you pick between different metrics that we could see.
The default being the Mem & CPU that's currently shown.
In the drop down you would have Temperature, which might shows the line graph for CPU temperature, HD Temperature. Another option in the dropdown would would graph maybe disk usage or something.3 votes -
Allow agent<>user machine relationship to be updated via API
The API is a great way to update many items quickly.
To be able to update the agent's relationship with a user via code would be a real bonus.
Currently facing the prospect of updating this manually fills me with dread.
1 vote -
Add subscription renewal date to subscription page
It would be helpful to know when our next subscription billing date is on the subscription page itself. Right now it just shows Monthly and Yearly fee along with payment info. I had to contact support to see when my next billing date would be.
2 votes -
portuguese
Do you plan on having Portuguese available? Can we help?
1 vote
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