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181 results found

  1. Displaying the Email account logged into Microsoft Office or Teams so you can identify the user when the devices are set up as Local Accounts.

    2 votes

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  2. When you view a customer, the CustomerID shows in the URL.
    When you view an agent, the AgentGUID shows in the URL.

    When working with the API, you require the AgentID. Please expose this via the GUI.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  3. Add Malwarebytes install in the manage drop down inside device just like Webroot is currently. Thank you.

    5 votes

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  4. Currently the colours are Pink / purple and Blue of a similar hue. I am colourblind and cannot easy see which is Ram and CPU at a glance, I need to use context clues to decide which is which line. It would be nice to have to option to change to anything, but more contrasty colours like orange and blue would be appreciated. Also GPUs core usage would be nice here too.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  5. It would be nice to be able to choose which page comes up first when you log in, for instance Tickets rather than Dashboard.

    3 votes

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  6. Would it be possible to have an option to read the notes in the reverse order of creation please ?

    From the last created to the first please ?

    It will be more efficient for our technicians !
    As it is impossible to assign several technicians for a ticket, our service passes the baton from one technician to another.

    The new technician MUST move to the last note to know his task!

    2 votes

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  7. Ticket>Notes is more like a field, with multiple lines, akin to notepad.
    This could do with some improvement but is ok.

    Whereas Device>Notes, Contact>Notes, Password>Notes is more akin to one long line. It'd be great if these, and other Notes sections all worked like Ticket>Notes.

    2 votes

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  8. adding the extra captcha to the log in is an extra pain, but understandable. Could you lower its requirements to not be case sensitive? I believe Microsoft captcha is not case sensitive. It just takes extra time especially on a laptop to log in.

    My 2 cents

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  9. Add the ability to adjust the visible columns and thus, the ability to better refine what you are looking for.

    Our use case: We have 300 sites, many share very similar names. Each site has a custom 4 digit code that we have used a custom field for.

    I am unable to search the site list for this code, nor can I sort by it.

    Such a feature would vastly improve workflow and quality of life when dealing with custom data.

    4 votes

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  10. The user interface can be clumsy, especially if the endpoint is offline or has a slower bandwidth. If you can cache the information so the Atera Console is faster for us to walk through the information and just show the last time it updated. such as updating the information every 10 or 15 minutes for patches service states and such. And allow us to manually trigger a refresh if we want to wait for it. Otherwise, it can take 15 seconds or longer to view. For example service, I went in to restart a service on one workstation. It took…

    9 votes

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  11. I think that Atera is a really good platform, but I dislike the use of some of the wording. I think Drat and Phew (there is more) makes the platform seem unprofessional. I get that the system is trying to be friendly, but it is geared for professionals, so believe that it should be addressing us as professionals

    3 votes

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  12. There are a few missing features from the classic UI that makes the New UI much harder to use:

    • Unassigned being red in the Tickets page. Just adding that splash of colour makes it really easy to identify which ones are unassigned or not.

    • Ticket page icons. In the classic system you can easily identify where the ticket originated from with the envelope / phone icons. It adds a bit of context when looking at a ticket to see if someone has already spoken to the requestor, or if it it's an untouched email, so we can respond quickly.

    • Autorefresh.…

    11 votes

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  13. Or at least revert back to the old one so I don't have to have my retinas accosted by the hideous new neon pink button theme.

    9 votes

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  14. Any Custom Fields we add to a Device page should be searchable and show up in reports.

    59 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Add a way to customize which fields show up on the Site's page and what size they take up. Allow us to show custom fields and then search using them.

    2 votes

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  16. Would be great if Atera published "Upcoming Features in the next update/next 3 months" so that your users have an idea of any features that are coming from the features board.

    29 votes

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  17. The current process for adding time to tickets is not very efficient.

    1. The automatic timer model doesn’t work very well for in-house IT Departments as we often have people coming into our office asking for help or stopping us in the hallways asking for help so the automatic timer setting doesn’t work as time gets skewed.
    2. The process for adding manual time is slow as we have to click on the Add time button, wait for the page to load and then add time in an annoying format of HH:MM:SS.
    3. A faster solution would be to have a drop down…
    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  18. Exclude Closed/resolved from general search by default. It can be a checkbox in the search drop down, or folks can search within tickets.

    Having 3-4 year old tickets show up every time I search on a name is CLUTTER. Who wants those results in search.

    3 votes

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  19. Option to enable a compact view for things like customers and devices. When you get a large number, the big block display with logos is just too big to be useful

    24 votes

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  20. Several members of our IT team speak Spanish as their primary language. It would be nice if Spanish was an option for the admin interface.

    7 votes

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