333 results found
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Auditor Report for all or selected clients
I'd like to run the auditor report for all clients or a selection of clients rather than a single client. I'd then like to export to Excel so I can manipulate further and this should include a column for client name.
9 votes -
Reporting Upgrades
Reports that can identify and link to tickets which have surpassed various conditions: SLA, Total Open Duration, Reply Older than X Variable, so on.
3 votes -
Independent Penetration Testing Report
With Supply chain attacks on the rise bad actors are actively targeting MSP's and RMM software providers. There are recent reports of attackers using Atera with Zloader in the wild on DarkReading.com. The actor vector will be the same for all RMMs at some point in time.
My request is that Atera get independently penetration tested on an annual basis and publish the results of that independent third party test.
21 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Need Report for Hourly Contracts.
Not being able to pull any report about customers Profitability on Hourly Contract ( 100% of our customers are on hourly contract) is why we are looking elsewhere . This is an extreme week part of your application. MSP in general bill by the hour or block hour. NEVER retainer. To not have this is why we are looking to move on. How did this even get to market without this feature? Not being able to pull up how much revenue is generated by a customer or a customer /technician over 'X' period is very poor design choice by your…
2 votes -
Send scheduled reports to customers after patch management
We automated patch management and send the appropriate report to our customers once a month (because that's the only way to send).
We need the possibility to send a patch feedback report AFTER the patches were installed or other frequencies/dependencies. Currently, we patch once a month and send report once a month which leads to problems: e.g. sent report on 1st Saturday of month, report will be empty (0) because on the day before it was last month (30th/31st). Same on other days
Customers are already complaining why we cannot schedule it correctly. This is critical
8 votes -
Scheduled Reports emailed with csv/xlsx attachment
It would be good to have a report attached to the scheduled emails so that we can export the numbers and log accordingly internally. This would be useful for automating product and expenses into invoices within accountancy packages.
7 votes -
Device and Customer Reports
We use to be able to go to Customer > Devices and then on the top right, we could EXPORT REPORTS: Export a report to Excel or PDF, that just showed the workstation details. But it was the perfect report to send over to a client to review workstations and those added details. Why was this taken away. It was such a user report.
CUSTOMER REPORT: we should be able to print reports like a customer contact list, a phone list etc. These are basic reports that would be so helpful.
5 votes -
Add Date Device Added to the Auditor Report
lovely to see that you have added the Date Device was added to the device screen, now can we have it added in to the auditor report as well please.
10 votes -
User account activity, logged on times etc.
User activity or when they are logged in and for how long etc. would be a real bonus with this software. The data is there, basically I would like to see when and for how long each PC/User is logged on especially now with people working at home
14 votes -
OID reporting
It would be nice to have the ability to create reports on SNMP devices,based on OID's outputs. For example I ahev a client that i charge per scanned pages. He has 70 scanners. Now I can get the counter but i have to manually gather the information from each SNMP device
4 votes -
Make software publisher search more flexible
When producing a report for a software publisher, the search on name is too constricted. For example, search for ESET and nothing found - you have to put in the full publisher name. Please make this a partial match.
3 votes -
Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices wit
Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices with encrypted drives.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to include Custom Fields in Reports.
Would be nice to be able to add custom fields I have added into Auditor reports and/or custom reports
49 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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memory ram module configuration
It would be useful to display the number of memory slots and view the population status to better assess ram upgrades.
9 votes -
Better Logs / Reports
Ich möchte mir Berichte für diverse Ereignisse erstellen lassen. Ähnlich der CPU/RAM Verläufe. Allerdings für Festplatten Auslastung (wie entwickelt sich die Belegung über die Zeit XY, Wann kommen große Datenmengen zusammen und wieviele?)
Außerdem möchte ich Logs generieren können, in denen ich z.b. für einen Zeitraum 05:00 Uhr Datum xy - 10:00 Uhr Datum zz anzeigt, wann genau ein Dienst ausgefallen ist, oder auch der Agent offline gegangen ist, um einen Zeitverlauf zu haben und festzustellen, ob es z.b. regelmäßige Ausfälle gibt.
Per Mail Alert ist das zu unübersichtlich, weil es einfach zu viele Mails von anderen Kunden und Geräten…2 votes -
Work from Home
Need to be able to quickly run a report to show which customers are using the Work from Home feature.
9 votes -
Detailed task report for software installation/upgrade automation
When i get reports from a Automation Profile i get no details for software installation/updates.
Currently i just get the summary details (Number of profiles in report, tasks run, agents in report etc).
When i look under tasks i get nothing more than time of task, aswell as name of the profile.
It really should display detailed report for each endpoint, instead of just saying 0% under Task Success Rate in the summary when (presumably) not all endpoints failed the task.
2 votes -
Software changes since last report
Would like to see a software changes report that shows software changes installed /uninstalled since the last report. or the last x number of days
2 votes -
Excel Exports to have more colums and separate Dates for Time Entries. Not just when the ticket was created/resolved.
Separate Time Date Columns in the Excel Export for Timesheet on Time entries so that each time entry ends up on it own line for a ticket and the dates/times can be sorted on. Currently We can sort on the description but it does not see the dates properly and sort them in order by date. It is very frustrating and we can not follow the order for a ticket. We also use this for billing.
3 votes -
folders
Add the Folders field in the Audit report so that we can see what devices are in what folders on the report. Please and thank you.
3 votes
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