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5041 results found

  1. E.g. our old monitoring system could detect the O/S running on the device and we had set the system to organise it into the servers folder automatically.

    31 votes

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    3 comments  ·  Agent  ·  Admin →
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  2. So recently we discovered that when you assign a device to a ticket, it assigns that same device to any ticket associated with the ticket contact. So let's say you have 4 tickets open for the same user, if you assign a device to one of those tickets, Atera assigns that same device to all of that user's tickets.

    This is problematic for may of our clients because we have quite a few clients that utilize multiple systems whether it be they have a desktop and a laptop or sometimes it may be something like a multi-user device where the…

    20 votes

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    1 comment  ·  Tickets  ·  Admin →
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  3. Many of our customers do all of their work on a local remote desktop server using virtual desktops. Currently, the Helpdesk agent will only run for a single logged-in user at a time. We need to have the Helpdesk agent available to all logged-in users.

    33 votes

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  4. If I'm working on a remote device and have to reboot, my remote session resumes and I'm back on the desktop but Atera can't tell the computer is back online yet, so if I run a script it will time out. The admin page still shows the status as online but if I refresh the page it will finally show offline. I'd like to have a way to force a status refresh on either the client side or from the Admin side for a particular device so I can immediately know when I can run scripts without them timing out.

    22 votes

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    3 comments  ·  Devices  ·  Admin →
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  5. I would like to suggest that the emails that go out automatically when a ticket is closed be combined into one email that contains the technician response, the notification of the ticket being closed and the survey all in one email rather than 3 separate emails. it can be overwhelming when an end user submits multiple tickets daily and receives 3 emails for each ticket when it is closed.

    8 votes

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    1 comment  ·  Alerts  ·  Admin →
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  6. Hello, could you consider the idea to improve deployment of scripts, maybe permitting to choose more than one script at one time? Could be useful selecting more scripts and let them run one after another just like the install in the Software Bundles.

    17 votes

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    1 comment  ·  Agent  ·  Admin →
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  7. We need a API end point for getting all workstations listed under a client.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. I would like the option to REMOVE SECONDS when entering time.

    I only want to see DATE, HOUR, MINUTES for entering time. This could be an Admin setting check box to "Ignore Seconds when entering time". Or "Always set Seconds to 00"

    13 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. For example, search the idea board for "notify" and scroll through 1=2 pages. You will see several duplicates, asking for notification of devices coming back online. by adding a "may duplicate" button and allowing us to enter a reference to the other idea you would be crowd sourcing database cleanup efforts and making each vote count.

    3 votes

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  10. User activity or when they are logged in and for how long etc. would be a real bonus with this software. The data is there, basically I would like to see when and for how long each PC/User is logged on especially now with people working at home

    14 votes

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    1 comment  ·  Reports  ·  Admin →
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  11. Within Atera it asks that we define the business Public IP. What would be nice is to view if a user is working at the office or remotely when looking at devices under the customer name.
    One could have a simple reference point to the Public IP that is defined and display a "true statement" if the user is at the office or remotely.

    34 votes

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    0 comments  ·  Agent  ·  Admin →
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  12. When I generate a ticket from event why do I need to pick the client, contact and agent, the system should pull all the information from the event

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  13. I would like to add an area where we can set a Display string for returned values in the SNMP monitoring. For example if a SNMP OID returns a value of 2 it would display Normal. I would like the option to customise this depending on the device we are setting up.

    22 votes

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    2 comments  ·  Devices  ·  Admin →
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  14. Create a calendar even from scheduled ticket.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  15. With Customizable Statuses, we would like to see the different statuses on the dashboard. I would like to see the ability of how any projects tickets we have.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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  16. It would be nice to combine multiple OIDs into 1 monitor line so a single alert can be used for multiple OIDs.
    Example:
    7 OIDs monitor temperature with an "OK" status when things are fine
    1 Monitor would reference all 7 OIDs and if one or more of them change status the monitor would send a single "temperature" issue alert rather than up to 7 individuals.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. Have a feature to geographically locate devices, in case of lost/stolen device, or checking where employees have been.

    3 votes

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  18. It would be nice to be able to bulk add certain OIDs to the monitored section rather than require them to be manually input twice (i.e. once to put in the Values section and again to put in the Monitored section).
    Additionally it would be nice to auto-configure the alert as "if value changes from current", this would streamline data entry.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. How can we be sure that an automation profile has REALLY finished? There is no option.. We need to see the end time of an IT automation profile.
    Else we cannot guarantee our customers the patching and restarts in their time frame.

    This is just basic stuff and it is pretty annoying that you cannot be sure when a profile has REALLY finished. Atera needs to improve very much..

    3 votes

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  20. Patch Repository - Ability to set serveral PC's or servers as patch repositories and assign computers to use that PC to retrieve patches to save bandwidth.

    32 votes

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