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  1. When I was new to Atera, at the beginning. I was very happy to see Windows Linux and MAC support. Unfortunatly you let the Mac more and more behind. Still features which you wanted to consider AND still Bugs ne one fixes are there.

    This is very bad and sad. Because I pay to get a better and better Product. Dont forget your members. Fix old Problems and hold a standard. Than bring new features!

    24 votes

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    3 comments  ·  Agent  ·  Admin →
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  2. Include "Disk Average" in the Metrics overview for each Agent.

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. Dear Atera Team,

    Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!

    As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.

    We have a use case where some of our customers require us to have remote access to their devices, while…

    1 vote

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  4. This idea is posted on behalf of Guillaume Duval:

    The script part in Atera needs to evolve with usage of API and variable. First thing is that we need a descent way to get the AssetID on the local machine, in order to call the API with the real agent, as Get-AteraAgent call the API with the Agent's computer's name, which is not unique. On the next step, like SuperOps does, you'll need to embeds the module, with the integrated API key, so we could create script without saving the API key inside script and without the need to download…

    2 votes

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  5. Can I suggest a dedicated "page help" button.
    I have contacted support a few time and in many case I would not have needed too if there was a page help / manual in the top corner of the page that details out how it should function.
    Every page should already have a man help page so lets make it a direct link.

    Case in point was scheduled tickets and how the parent and child ticket interact.
    So if you review the parent ticket that add time onto all the child ticket.

    Even support didn't know about this until they…

    2 votes

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  6. 2 votes

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  7. Be able to subscribe to a ticket and get notifications when Technicians reply or customers reply to tickets assigned to someone else.

    14 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. The ability in the devices advanced search under storage if Bitlocker is enabled = true or false

    9 votes

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    1. SNMP monitoring in dashboard, OID values and what not.
    2. Support for Linux/Fedora based monitoring agent.
    3. SNMP trap receiving.
    4. More control on SNMP settings, polling rate, etc.
    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  9. Allow Custom Fields in Tickets that only apply for certain customers. Thank you.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  10. Easy way to see where Webroot is not installed on the device. Report or easy applied filters.

    12 votes

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    0 comments  ·  Webroot  ·  Admin →
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  11. Currently, if a SNMP device raise an alert, but a technician will delete/resolve manually the alert, Atera won't generate a new SNMP alert from OID for that device. In order for a new alert to be generated, the OID value needs to change in order not to satisfy the condition, then only if the condition is satisfied a new alert will be generated. This can create issues, as some alert will be missed. The best procedure in this case is to follow the same process as for the Threshold profile alerts, where if we delete an alert from the dashboard,…

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  12. It would be great if there was a way to delay the Patch & Automation Feedback Report. We get alot of "false" Reports because some of the devices are offline when the Patch Management and IT Automation is scheduled. Lets say the device gets started 1-2 Hours after the schedule - the updates get done later but the report says it has failed. This makes it very time consuming for us because we have to lookup every device seperatly and see if the updates were completed or not.

    3 votes

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  13. Please add software parameters also for URL uploads (files larger than 1.5GB) (Private Software Repository).
    This is really important for us to be able to really use the Private Software Repository.

    9 votes

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  14. Atera should the ability to disable scripts. This way you can enable or disable a script without having to modify the IT Automation and adding/deleting a script.

    1 vote

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  15. When using an IT Automation to deploy software, I need the ability to import a CSV file where Atera will use this list based on device name and domain name to deploy software.

    1 vote

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  16. Biometric login enabled on multiple devices of the same type (e.g., two Windows devices or two Mac devices).

    9 votes

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  17. When creating a ticket manually, no agent can be assigned

    This would be relevant for back-office ticket creating -> Technicians

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  18. Weekday & Time

    Server restart only at weekend ..

    1 vote

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  19. As a company who also supports walk-in computer support, it would be nice if there was a kiosk mode that we could run on our iPad so that users can fill out a basic information form that then generates a ticket.

    17 votes

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    2 comments  ·  Mobile App  ·  Admin →
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