4709 results found
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Possibility to translate reports into other languages.
We would like to be able to translate reports into languages other than English.
2 votes -
Report that contains device name and contact
When you have a device, you normally assign a contact to it. I just want to export a csv with those 2 bits of information.
I've used Atera for 3 years, and it's just 1 simple report, what do people think?2 votes -
Network discovery sort by IP correctly
Sorting the result of network discovery by ip adress gives an alphabetic order (1, 10, 11, 12, .. 100, 101, 2, 20 21, 200, 201, ..3) instead of a correct alphanumeric sorting
14 votes -
Deep Instinct
Deep Instincts should be a cyber security option in the app center with native integration with Atera.
2 votes -
Select a device in an asset instead of adding the asset as a custom field
I would love to see that you can select in an asset a device from the according customer and track there the life cycle (instead of creating custom fields in an agent).
5 votes -
Chain Patch Mangement Items
I would like to chain Patch Management items to one-another.
Meaning I would like to create (for example) A "Linux-upgrade" item which will be followed by "Linux cleanup" item, that only takes place after the previous item was finished.1 vote -
MAC address/OUI/Vendor lookup
Identify the MAC address vendor in the network discovery findings. This would help techs identify devices and additionally you could add the ability to classify/label the device (VoIP phone, TV, etc). It would help label the devices that are known but can’t be monitored by Atera agent or SNMP.
4 votes -
Use pictures for ideas and feedback
It would be great if we could use images to help support our ideas and feedbacks for this platform to help better understand what we are trying to get across.
3 votes -
ESET Endpoint Security and ESET Management Agent option in Software Installation
Add ESET Endpoint Security and ESET Management Agent option in Software Installation through Chocolatey
7 votes -
UAC Control for PC / App installation / Tech notification
The situation is sometimes clients download free software from the internet which might contain malware, to stop this, I am suggesting a feature in the Atera agent for controlling the UAC of the client. So whenever a client needs UAC admin access, The agent blocks him and in real-time notifies the technician about the authorisation request to approve/deny. If the technician approves the request, the Agent should autofill the Admin password which can be set from the Atera dashboard, and give the client access. If the technician denies it, the message should go to the client of admin denied and…
20 votes -
Ticket Export
Ticket conversation exporting option for legal/HR reasons.
15 votes -
Create a specific alert
The ability to create an alert for any time frame that will notify the team whether that be via email or a ticket to the helpdesk.
The example im working on currently is licencing however it could have a number of Utilisations
2 votes -
Drag and Drop Ticket Attachment
Drag and drop attachments on new ticket web form
4 votes -
Access Roles
Is it really necessary
to grand full Admin rights
to change a customer's phone number ?I don't want my back-office to play with scripts on devices .. 😲
3 votes -
Expand on SLAs to be in ITIL Compliance
SLAs need to be dependent upon Ticket Type and Ticket Priority so companies can be in compliance with ITIL.
3 votes -
Always view all tickets on contacts (or remember last choice)
As it currently stands, when you enter a contact it always results in only showing open and pending so that you constantly have to check "select all" and if you leave the page for a moment it will never remember that you were just there to show all the tickets, resulting in a neverending clicking of "select all".
3 votes -
Export reports into HTML and let the client choose what to see
Export reports to HTML and allow the client to search like ourselves; we are able to filter on a report before sending it, collapse fields, and use a dropdown box as an example choose between options, such as Windows 10 , 11, pro , home edition or even vendors , tickets, etc depending on the report built as the advanced reports look bad sending to a client as half of the information is cut of or going over the page size.
3 votes -
Additional Billing Informations
The support told me there is no way to add extra Information to invoices. This is pretty bad, because I need to add legal details for a valid invoice here in germany.
Update:
It is apparently not possible to store payment information in an invoice. However, information about which account the payment should be made to is essential. Here too, a permissible outgoing invoice is not possible under German law. It really shouldn't be a hurdle to print this information! The ultimate solution would be simple e-payment via PayPal or photo transfer (via QR code).I don't want to be…
7 votes -
security filter
Include the filter / table setting - OS and Security/ Security - Anti-Virus, Anti-Spyware and Firewall.
1 vote -
Enhanced Security: Require Password Confirmation for Critical Actions Per Client
To improve security and limit the impact of compromised accounts, it would be highly beneficial to implement a per-client password confirmation mechanism. Technicians could freely view and consult agent data across clients, but any critical action — such as remote console access, file transfers, script execution, or administrative changes — would trigger a password prompt specific to that client. This additional layer of protection would help prevent unauthorized actions in case a technician account is compromised, and ensure sensitive operations are intentionally validated.
1 vote
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