5040 results found
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Windows serial key
The "Windows serial key" field is sometimes read through incorrectly, eg BBBBB-BBBBB....
Even just the last 5 digits would be useful.2 votes -
Branded 'Work from Home' Splashtop Web Portal
It would be awesome if we could brand the Work from Home web portal with the customers logo, as opposed to just the Atera one. I mean, it could still say 'Powered by Atera' under the logon button or whatever... It would also be nice to get a connection status or update whilst being connected, as opposed to just sitting here waiting. ;)
2 votes -
Could you please reintroduce the "show on map" feature that was present in the old Atera graphics?
Could you please reintroduce the "show on map" feature that was present in the old Atera graphics? It was very convenient for finding the correct address of customers and the coordinates to display on the map in the dashboard.
In the new graphics there is only the "show on Google Maps" button and it will soon no longer be possible to access the old graphics.
3 votes -
Device notifications delay setting
So I have some systems out there that have a connection with an antenna and some with internet that isn't so good such as satellite internet and they have some intermittent internet hiccups. I would like to be able to set a rule or site specific rules for the sites to only notify if the device has been down say longer than 10 minutes at a time.
1 vote -
Service portal dashboard
As I know customer portal is not customisable at the moment.
Is it possible that we can make it customised as it looks too plain right now.May be some additional tabs and few graphics etc will be good to have a better view.
1 vote -
Patch management
I would love a button - connect - in the devices under patch management.
Often I would like to know if the PC/Device is free to reboot and a quickview, without loosing the client by clicking would be great.2 votes -
Quickbooks invoicing problem with terms and email address
Quickbooks online - whenever I import invoices from Atera to Quickbooks online, the imported invoices override my default email address and payment terms for that customer in Quickbooks, so I have to remember to change it on every invoice before I send.
Allow us to set a billing email address and payment terms in Atera per customer for invoices, so when we import those invoices to Quickbooks, it can match what we have set for that customer in Quickbooks already.3 votes -
Pictures of Contacts for Customers
It would be nice to be able to include pictures of the Contacts for Customers. When new technicians go onsite, they'll have an idea of what the contact looks like if they've never been to the site before.
1 vote -
Change tickets
It would be great to have a new category of tickets which refers to Change tickets.
1 vote -
Activetrak
We need to have an integration with activetrak
1 vote -
Resolve CVEs detected
Expand what the CVE's risks are without having to open a new page and being able to fix these risks especially if they are software related that require an update or open ports that need to be closed not just report the issue.
9 votes -
Serial Number
We should be able to Search for a Device by Serial Number just like Device number.
12 votes -
Customer / User Import process needs dramatic improvement
I am a new Atera user, so far its an impressive platform and has a lot going for it however if Atera is going to grow in the small to midsized IT agency market it needs to make a dramatic improvement in a few things.
CSV User/Customer import process. - As of today you can only import users into a specific location (customer) at a time. Yet the CSV template has a field for "*Site Name" this is quite misleading. If you attempt to import with more than one site (say you are a IT team with more than one…
1 vote -
Device counter
Seems like it should just be a basic function so it's weird that it's not already there.
But, it would be really helpful if there was a counter at the top of the Devices list for customers showing the total number of devices. It's kind of silly to have to run a report just to see how many devices a customer has.
12 votes -
Configure all SSL/TLS communications to include SNI
The strwinclt.exe process in Windows does not always includes SNI during SSL/TLS negotiation. This breaks SSL decryption exclusions that rely on SNI.
The fix is to set Windows registry key HKEYCURRENTUSER\Software\Splashtop Inc.\Splashtop Remote Client for RMM "EnableSSLSNI"=dword:00000001. This should be the default.
1 vote -
Single Sign on for all Plans
Please can Atera consider allowing SSO with Azure AD on all plans (or Expert and above perhaps?) so that our users (who are very familiar with the big Microsoft Log In Button and use it for other systems they use) can use it to log in?
Most modern web applications have this feature built in / available as standard and seems a little unfair that we need to be Enterprise level to have this feature available to us. (We are using IT Department Expert Plan) Thank you!
Even a particular unnamed open source and free ticket system has the ability…
34 votes -
Set invoice status in API
As there are very few systems for billing available and I am working on private sevdesk integration, it is very bad, that API endpoint /billing/ only allows GET. I would love to get a POST method which allows to set the status „exported“.
1 vote -
Create a alert for downtime and with the issues are resolved
Looking for a solution that sends a notification to everyone once an alert has been resolved.
2 votes -
public IP
It would be great to have the public IP of the managed computer displayed in the list of computers. This way, we can easily identify if all computers in the company are working from the same location of the user/computer is working remote. This would also allow us to see server NAT information as well.
24 votes -
Select Products/Rates/Taxes that are visible in Atera after syncing the account with Quickbooks
Add an option in the Quickbooks sync wizard that allows to select the specific products, taxes and rates that will show in Atera after the sync is done, instead of having all the information from Quickbooks show
1 vote
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