4494 results found
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CMD
During the installation phase it would be nice to be able to configure the agent, in order to enable the possibility of having CMD and PowerShell with administrator rights.
1 vote -
Gibt es eine Möglichkeit einen Kontakt mehreren Kundenzuzuweisen ? Hintergrund ist der, das ein Kunde von uns unter mehreren Firmennamen an
Gibt es eine Möglichkeit einen Kontakt mehreren Kundenzuzuweisen ?
Hintergrund ist der, das ein Kunde von uns unter mehreren Firmennamen angelegt werden soll. Dabei sind aber die Ansprechpartner immer die selben.1 vote -
Export alerts
Would be great to have a feature to let export alerts, by each device or filtered by type and more.
1 vote -
Add info about time in tickets
Could you please add the full date/time of the ticket (created/modified) on ticket's listing and on ticket detailed view ?
2 votes -
Alerte Expiration contrat : 3 mois
Il serait utile de pouvoir configurer la durée d'alerte d'expiration des contrats à 3 mois (actuellement 2 mois maximum). Car pour respecter le délai légale d'information (hause des tarifs par exemple) auprès des clients, mon avocat m'informe que le délai est de 3 mois avant (et non 2 mois). La fonction existant déjà, je ne pense pas qu'il soit très difficile d'ajouter la proposition 3 mois ? ;) Merci par avance !
2 votes -
remove reasign option for technicians
Create new role/permission to remove reassignment of tickets between technicians. only admin must be able to reassign
2 votes -
Include the individual products in reports rather than just the product families
Include the individual products in reports rather than just the product families.
1 vote -
Auto-Calculate amount due according to Ticket completion time
When a ticket is assigned to a customer with a specific contract, that contract has a rate as well. When a technician sets the time he/she took to complete the ticket, it is less than the amount of time according to the rate. If the rate is $200 per hour, but the ticket only took 24 minutes, can Atera please add a function to then calculate the amount due for the 24 minutes instead of the $200 for a full hour.
1 vote -
open in new ribbon
often there are reports or popups like "monitored devices" of agents (example: if a device does do a generic check of an access point and so on) where you see lot's of devices which include an open link to them.
then it would nice to have an option box "open in new ribbon". so if not ticked then clicking onto this should open in the same ribbon, but if ticket the device should open in a new ribbon.but this could be done as a personal general setting too. means "always open device links in new ribbon".
example: i am…
2 votes -
G Mail CMR integration
It would be great if I could review all the interactions (emails) to and from my customers through a Gmail CRM plugin. The plug-in could BCC the communication between you and the customer to a custom email address which appends the info in the email to the appropriate client's record. It would be great if the plug-in also allowed you to select the type of correspondence you are sending such as Sales, Support, or Follow-up.
1 vote -
swap it auto profiles and update it auto profiles in time scheme
we do have the problem that we are atera customer since 2016 and started with setup in that times. then there was a breakpoint when atera developed a new time scheme model for it auto profiles.
now the point is - for reasons that cannot be explained by me - there is not "update button" for a profile which would start with a fresh new scheme for just to enter the desired one again. this is needed!
and for the next if that will not be developed that we need a tool to swap all assigned it auto profiles means...…
1 vote -
Dave Wells Nov 4, 2021, 16:32 GMT+2 Request to add the "Customer" Field as a related field in Ticket Automation Actions
Dave Wells
Nov 4, 2021, 16:32 GMT+2
I would like to Request to add the "Customer" Field as a related field in Ticket Automation Actions for the Atera Admin portal. I need the "Related Field" drop down to have the "Customer" field as an option to select for the Action of a rule.
1 vote -
Integration with SyncMonkey
Integration with SyncMonkey
SyncMonkey is a documentation center much like ITGlue.
SyncMonkey already syncs with Syncro.2 votes -
1 vote
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1 vote
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Raw Data Exports
I would love the ability to export all my customers and devices into one big spreadsheet that I can then manipulate and create my own reports from. Maybe this is doable via API but that's outside my realm of knowledge. The last few RMMs I've used have all had something similar to this so it seems like it should be a pretty standard feature.
2 votes -
Password Reveal on the Password entry page
When adding passwords they are masked. There's no way to reveal them without saving them. Then you have to reveal to check if there's a typo only to have to go back into the entry to correct. This is occasionally frustrating since the password can be revealed, but not when it would be most convenient to correct it.
1 vote -
watchdog
The agent program would need to be equipped with a watchdog process. It typically breaks down regularly in an undersized environment on a memory weak client machine. If the program has not communicated for 1 day, restart it automatically.
2 votes -
Pin Systems
The ability to pin most used systems to the top of the customer's device list. This would be very convenient.
2 votes -
Stay Logged Into Atera
Have the option to stay logged into the Atera web interface for more than a day (there used to be an option when signing in to stay logged in).
1 vote
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