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209 results found

  1. Is it possible to add an option that will execute for example .ps1 script after user logon?

    7 votes

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  2. Add API user to the activity logs in Atera so we can track what's been done by API

    For example I deleted a load of contacts via API and looked at activity logs which don't know me any information about contacts deleted by the API.

    9 votes

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  3. 1 vote

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  4. Where existing Atera MSP customers work collaboratively it would be extremely useful to allow access to each other's Atera portals, without having to duplicate tech user subscriptions. We are familiar with transferring Atera Agents from between Atera accounts, but collaborative access or ability to merge the full account would be great.

    5 votes

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  5. Bigger space to add notes for proper documentation.

    98 votes

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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  6. It would be neat if we could post an announcement or other service information intended for technicians that would display at the top of Atera as a banner

    7 votes

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  7. If, for some reason you could not charge the credit card for some time the blue bar appears and states the one should update it´s card information.

    If you resolve the issue with your card then you do not know when the next attempt, if any, to try to charge your card again will happen.

    Suggestion: Add a "Charge me now" - button to retry the current card as you only can do that by resubmitting all your card info once again.

    1 vote

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  8. Cannot perform multiple actions on search results: Scenario: You want to search for all the machines beginning XYZ- and edit the relations to put them in a new folder – but there is no multi select option or actions toolbar/menu

    Instead, you have to scroll through the entire list of devices to find each machine that you want to select.
    Please add a check box to the results, a select all check box and add the multi select actions menu

    3 votes

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  9. One of the softwares we would like to get away from has a built in time clock integration, where technicians can clock in and we can pull reports from the software for their weekly timecards.

    3 votes

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  10. The ability to have different licenses for different types of employees. For an example a tech that is hired for helpdesk only does not need the Quickbooks integration. It would be nice to be able to hold the Growth license as the owner and the Pro license for the tech. It would also be beneficial to have a billing only license type for bookkeepers.

    77 votes

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  11. It would be neat if we could post an announcement or other service information that all technicians might see as a banner at the top of Atera

    5 votes

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  12. We need admins get notified when a new survey (feedback) is created after the ticket is closed

    4 votes

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  13. Ability for techs that don't have admin privilege to add/create folders

    3 votes

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  14. We have a few emails addresses setup that we would like to use to send emails from for different emails from Atera.

    So for email alerts we use a specific email address, for Helpdesk tickets we use another email address, For reports another email address.

    We would like to be able to setup each email type to be sent with a specific email account not all use the same email address.

    62 votes

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  15. An option to get the overall quantity of the agents installed in every client's space.

    10 votes

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  16. Search in the new UI behaves differently: Scenario: You copy a serial number from somewhere but accidentally include an extra space in front of it (easily done) and then paste it in to the Atera search box in the new UI. This can lead to a lot of confusion as it is not always obvious that you have accidentally got a leading space in the search box.

    2 votes

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  17. Is that possible to have the choice for add a second 2FA method, like number phone for sms or a secon 2FA application ?

    14 votes

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  18. It would be helpful if we can implement IP based restriction to restrict the technicians for remote office only not for mobile technicians

    2 votes

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  19. It would be helpful if we can assign dedicated script section for junior technician so that they can only have access to certain scripts not whole repository.

    3 votes

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  20. It could be great to have Atera RMM in other languages. I am an italian customer of Atera and i'll be very happy to have italian language!

    4 votes

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