203 results found
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API bitlocker calls
API bitlocker calls
2 votes -
If my access to limited to X amount of customers, I shouldn't be able to create customers that I don't have access to.
If my access to limited to X amount of customers, I shouldn't be able to create customers that I don't have access to.
2 votes -
API calls to be able to update the update the data of an agent (PUT/PATCH)
API calls to be able to update the update the data of an agent (PUT/PATCH)
2 votes -
API ability for end-customers
API ability for end-customers: option to allow API access of customers. It would be useful for some of our clients.
2 votes -
Search bar enhancements
Greatly improve search bar engine and search results to provide better experience throught the webapp
290 votes -
Central Signature for all employees
The option to have a central signature where you can put variables like %AGENTNAME%, %EMAILADDRESS%, %FUNCTION% and the like. That way we don't have to update the signatures manually for every employee, but centrally change it.
8 votes -
Multi-Site Support
Do you use Atera to monitor multiple offices or sites? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back
292 votes -
Add Software Inventory via API
These link generates a list of installed Software.
https://app.atera.com/new/reports/template/software-inventory
It is possible to get these list per API39 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Create contacts from the asset flow
Being able to create a new contact from the assets flow so if I started to work on an asset and then realize I don't have a contact, I don't have to go out of the flow.
3 votes -
Update the Custom portal URL section (https://support.atera.com/hc/en-us/articles/211833798#CustomerPortalURL) , with the following
Update the Custom portal URL section (https://support.atera.com/hc/en-us/articles/211833798#CustomerPortalURL) , with the following:
That HTTPs, doesn't work using this method.
That a user can use a fowarder, i.e. helpdesk.xxx.com -> helpdesk.company.atera.com.If a forwarder is used, at least they can still point towards their domain, which forwards to Atera page etc.
1 vote -
Notes integration
To link Atera to some of our project management and knowledge base platforms. A lot of information is stored and updated on those platforms and it will be great to pull it into Atera to the device page, customer page, and even the main dashboard. It can be different note platforms like - Evernote, Jira conference, notion, or even Monday.com.
2 votes -
KB Article Import
Having the ability to import existing KB articles set to a company's specific format.
We have a How to guide format that we use. Currently, I have to attach the pdf file to the article telling the customer to "Please see attached PDF."3 votes -
Hypervisor monitoring and management
It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.
127 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Contact Email not editable via API
When using the API to modify contacts, the email field is not editable. However, in the web interface, you can edit the field. This implies that it's not a data model restraint, but a restraint in the API.
We currently have customers who move between domains periodically and we have to update their email addresses. We'd like to manage that through an API automation from an external operations system.
1 vote -
Download all our own data and customer data from Atera
We should be able to export a full-offline copy of our own data and customer data from Atera.
14 votes -
Custom Fields DropDown With Dependencies Enhancement
For the fields you can set to DropDown with Dependencies - is there a way to nest those further instead of only having Values and Children?
For example if we wanted:Value: Request Type = Computer
Child Value:Hardware
Sub Value -> Monitor
Keyboard
Mouse
Etc.
Child Value:Software
Sub Value -> Adobe
Sub Sub Value -> Reader DC
Pro
PhotoShop
Etc.
Sub Value -> Microsoft
Sub Sub Value -> Outlook
Word
Excel
PowerPoint
Etc.4 votes -
CRM
CRM – we can email our customers; we can group in certain software that they use
1 vote -
Calendar inside Atera that would then connect to an outside calendar.
Calendar inside Atera that would then connect to an outside calendar.
1 vote -
Master view for password manager
Want to have the option to see all the devices passwords in a single view under the customer\ site. I now need to go and see every device on its own.
6 votes -
disable access to billing section.
Second time i post this, because it is unacceptable. Employers needs to have full Admin access because otherwise they cannot Add an KB Article.
I would like to have the billing tab hidden for employers.
When disabling the 'Full Admin Access' and Disabeling the 'Billing information'We have the following problems :
Option to Edit the Knowledge base is greyed out. (why?)
Option to add an new product in an 'Product and Expense' is not possible. (Action -> Product and Expenses -> Add -> + icon beside product)
not possible to delete tickets (not realy an problem)
The only thing…1 vote
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