205 results found
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Ability to modify forgot password email template
I love that Atera has customizable email templates - we've built out a good collection of these already for various responses that our users will get from Atera in their inboxes.
One very lacking email capability however is there is no ability to modify the template for the forgot password process.
As it stands, this current stock template has 3 of the "red flags" that we train our users against in our Security Awareness Training, due to how it's worded and how links are presented.
Could we please have the ability to modify this email template as well?
3 votes -
threshold : list the servers according to their profile
Hello,
We find that servers do not have a "Threshold Profile".
From my exchange with support, there is no solution to list servers without a profile or with a specific profile like "None" or whatever.
Can you add this function please.
Waiting for your return,
3 votes -
Search for Technician to get ID for ticket creation and updates
There is no way to retrieve the Technician ID required for assigning an agent to a ticket through the current endpoints for Creation and Update.
Expose Technician ID in an endpoint
Expose Technician Email in an endpoint.This way we can scale atera into allowing our software to directly assign an agent depending on their skill set.
1 vote -
Using Assets in tickets
It would be very useful if we would be able to select an asset when creating (or working on) a ticket.
We want to use the assets feature to keep track of our customer's printers. If we also manage the pc/server/... we can install the Atera agent but that is not always an option, unfortunately. If we can attach assets to the tickets we can easily filter and keep track of the issues we've had to deal with.
12 votes -
Activity logs for IT Automation + Threshold Profiles
Activity logs for IT Automation + Threshold Profiles
9 votes -
Admin account without licence, licensing only for management.....
It is really annoying that there is no granularity in permissions.
I should be possible to be admin without licence just to manage the tenant wich is not possible now. Management roles and user end roles aren't separated levels.
Permissions should permit to create user profiles allowed to do everything except management such as changing licensing or viewing invoices wich concerns management not technicians. Payments method is saved so no control on bills
IMO Actual user management is lacking this VERY important nuance. Very urgent implementing this otherwise not suited for large/well structured companies140 votes -
Section to enter and manage my vendors. For example, the name of partner, support contract info, contact information, etc.
Section to hold the information about my partners and vendors. For example, the name, address, contract information, contact information, costs of subscription maintenance and alerts before the contracts expire.
3 votes -
Install agent activity on activity log
Install agent activity on activity log
8 votes -
Password manager
Have a button to copy the username, not just the password. and have a built-in password creator
5 votes -
During Azure "Import Setup", add "Company Name" to classification options
Long story short: Add "Company Name" to the list of classification options during Azure AD Synchronization Setup
JUSTIFICATION
When trying to use the "Import Setup" step of the Azure AD sync, only "Office" and "Department" are listed as options for identifying which Site to add the users to. In our business case I'm over IT for 6 separate operating entities under one umbrella company (each daughter company has its own set of offices and departments so using either of these fields would get messy fast). On top of this, all of our companies work together to some extent, so we…
1 vote -
Snmp threshold on existing Monitored OIDs
Snmp threshold on existing Monitored OIDs is currently not editable. Meaning that I have to delete and add OID again to set a new threshold when something is changing (e.g. Ram, CPU, Diskspace)
7 votes -
Password Manager
Password manager within Atera that we can export and provide to customers when needed. Something easy, clean.
154 votes -
Folder rules to populate devices based on criteria.
It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:
Subnet Range
Device Type
WAN IP Address (The most useful for my team)
Device Type (Server, Workstation)
Device OS
CPU Type
Hardware VendorIn addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.
Integration with IT Glue to sync over the…
7 votes -
Get invoices/tickets from specific date with API
Instead of having to pull all invoices/tickets with each call, it would be great to be able to specify an invoice/ticket date or even better, specifying two dates and get all invoices between those two dates.
1 vote -
Get invoices/tickets from specific date with API
Instead of having to pull all invoices/tickets with each call, it would be great to be able to specify an invoice/ticket date or even better, specifying two dates and get all invoices between those two dates.
1 vote -
MFA: give the option to choose when the MFA is required. everyday, every 3 days, once a week.
MFA: give the option to choose when the MFA is required. everyday, every 3 days, once a week.
1 vote -
API bitlocker calls
API bitlocker calls
2 votes -
If my access to limited to X amount of customers, I shouldn't be able to create customers that I don't have access to.
If my access to limited to X amount of customers, I shouldn't be able to create customers that I don't have access to.
2 votes -
Change System & Tickets Date Format
Please add on the new feature update a possibility to change the system date format to have other format as default. We are exporting timesheet and the date format are set to US which does not work for us as we are in Australia. This is a must setting that you should be looking to implement.
54 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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Add Software Inventory via API
These link generates a list of installed Software.
https://app.atera.com/new/reports/template/software-inventory
It is possible to get these list per API42 votes
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