Ideas and Feedback

Ideas and Feedback

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  1. Currently you can only attach images to "Expenses" within tickets. Please allow us to attach PDF's to the expense ticket submissions.

    1 vote

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  2. Currently the Activity Log lists many things, including when technicians perform actions. It would be great to be able to see the hostname and IP address of the computer the technician was on when the action was performed.

    Allowing end users to access work resources on personal equipment can be a security issue. Being able to audit if a technician is accessing company or 3rd party resources from their own personal equipment would be very beneficial.

    2 votes

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  3. Removal of accounts as currently we can only disable

    2 votes

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  4. I'd like to enable a second user (Site Admin) for 1 site to use spashtop to help provide desktop support for that site only?

    1 vote

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  5. I wrote a simple script to delete a shortcut off the desktop of the logged in user, but no commands work! I can't do anything as simple as 'unlink ~/Desktop/<filename>' , unlink '/Users/$USER/Desktop/<filename> , unlink $HOME/Desktop/<filename>'....even cd commands to those locations don't work . None of those paths are recognized either in a script or in the Terminal interface in Atera. Script version won't work running as System, and if run as Current User I get a "user is not logged in" error

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Would it be possible to get Atera to set a minimum length for passwords to say 12 or 15 characters to help protect account compromises. Or to be able to have this ability per customer. So Admin of Ateras can set the minimum length.

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. It would be nice if there was a search button at the top of the features board. I don’t have time to scroll pages, or poke around in each category (because I don’t recall how it was classified) to find the status of a previous enhancement request.
    This page:
    https://atera.uservoice.com/forums/936306-ideas-and-feedback?filter=hot&page=2

    2 votes

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  8. As most dual function environments (Retail and Client Support) we have a reception desk that is manned to book clients systems for our internal workshop.

    An additional logon that has only access to create customers , contacts and log tickets would be a logical step.

    No further function beyond this would be required.

    2 votes

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  9. Have a Master contract (I.e. MSA) with multiple billing types (I.e. Per Agent, Per Server, Per Network Device, Bulk Hours and T&M) under it. Start & Finish dates set per the MSA.

    Right now, I have 5 contracts for a client to manage the MSA agreement I have signed with them.

    2 votes

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  10. I would like to be able to set up a primary reply email address for each customer.
    To give an appearance of in house IT Support.
    Each customer when replying to ticket or support would be replying to a support email in their domain.

    2 votes

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  11. Currently, the toggle to enable or disable Atera's new interface is a global setting. It would be much better if this were a user-specific setting.

    3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Gibt es eine Möglichkeit einen Kontakt mehreren Kundenzuzuweisen ?
    Hintergrund ist der, das ein Kunde von uns unter mehreren Firmennamen angelegt werden soll. Dabei sind aber die Ansprechpartner immer die selben.

    1 vote

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  13. I would like to have a feature where if there are certain failed login attempts, system (Atera) send notification via SMS. also all the login types interactive or from network.
    Thanks

    1 vote

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  14. Ability to have a search function within Admin, so you know where to go. For example, if I want to set up alerts or my support email, I can search and it will show me where to go.

    1 vote

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  15. Il serait utile de pouvoir configurer la durée d'alerte d'expiration des contrats à 3 mois (actuellement 2 mois maximum). Car pour respecter le délai légale d'information (hause des tarifs par exemple) auprès des clients, mon avocat m'informe que le délai est de 3 mois avant (et non 2 mois). La fonction existant déjà, je ne pense pas qu'il soit très difficile d'ajouter la proposition 3 mois ? ;) Merci par avance !

    1 vote

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