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Simultaneous remote sessions on same target computer

The Splashtop remote access agent should allow more than one remote session on a customer computer at a time. For instance, there are times when one of our staff needs assistance during a remote session with a client. It would be nice if two of our support agents could both be in a remote session simultaneously.

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Stephen Goldberg shared this idea  ·   ·  Report…  ·  Admin →
Released  ·  AdminProduct Team (Product Team, Atera) responded  · 

Hey everybody,


We have introduced the ability to have simultaneous remote sessions on the same computer using our integration with AnyDesk! 

The integration comes free of charge for our Growth and Power users.


For the larger teams out there, you will be able to work together and help each other troubleshoot as you're assisting clients.


Also, under Admin > Settings > Remote access, you can choose AnyDesk as your default remote connection tool, ensuring it is installed across all of your network and newly added agents.


Hope you enjoy these new capabilities!

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  • Simon Burke commented  ·   ·  Report

    This needs added for Splashtop. Any desk sucks.

  • Michael commented  ·   ·  Report

    This was a big reason I went with atera only to find out after on boarding hundreds of endpoints that only one technician can log in at a time. Very disappointing.
    It makes troubleshooting collaboration very hard.

  • Kevon Springer commented  ·   ·  Report

    Yes this is ideal please allow this, but don't send the price up.

  • Alessandro Hernandez commented  ·   ·  Report

    We are leaving Kaseya for Atera, even with all the clunky flaws and counterproductive issues we've come across with Kaseya, their VSA live connect is superior in some ways in the sense of multiple techs can connect to a single computer which IS VERY helpful and sometimes absolutely needed in escalation and collaborative efforts especially in today's WFH world where I can't simply walk over to Jimmy on a remote session to work collaboratively. Please UPVOTE this may seem trivial to some, but I'm surprised this doesn't have more votes. Atera is very innovative, and I trust they can accomplish this.

  • James Foster commented  ·   ·  Report

    Being able to access the same device from two remote devices is a very common business practice.

  • Tim Blanco commented  ·   ·  Report

    This is a big issue- Splashtop Business allows this functionality. How can support collaborate on an issue with this limitation?

  • Andrew commented  ·   ·  Report

    We also need this and do it currently with a competing product, some times our techs need to collaborate and/or work on an issue together, which requires both to be logged into the same device at the same time.

    Apparently this is possible with anydesk beta, but we didn't have much success.

    Short term workaround; one tech uses Splash, other uses Anydesk.

  • Phill Barnes commented  ·   ·  Report

    I need this also :) Along with ability to actually see if someone is remoting into a computer

  • Dexter Thrift commented  ·   ·  Report

    Agree with Adam. You have no idea how handy this would be if I had it when I was stuck at home with "The Rona™" to join a session so I could help a Jr. tech.

  • Adam Beer commented  ·   ·  Report

    I know this is more of a Splashtop issue, but this would be SO useful if it can be implemented.

  • David Jenulis commented  ·   ·  Report

    Allow for other technicians to remote access an existing remote session for co-workers to assist and collaborate.