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11 results found

  1. Export contacts

    6 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Phill Barnes supported this idea  · 

  2. Export Customer List

    25 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Phill Barnes supported this idea  · 

  3. Screenshots

    58 votes

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    5 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Phill Barnes commented  · 

    Yes, please -- handy feature we used to determine status of a remote PC

    Phill Barnes supported this idea  · 

  4. Alert when an agent comes back online

    111 votes

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    4 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Phill Barnes commented  · 

    To expand on this, we would like it to notify us when a monitored device comes back online after its gone offline. for example, we are notified when a monitored device (eg server) goes offline but never informed when it comes back online, we have to manually check. We would like a quick notification email to be triggered when online again on a monitored device

    Phill Barnes supported this idea  · 

  5. Enhanced White Label Branding

    88 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Phill Barnes supported this idea  · 

  6. Password protect the Atera agent from end-user uninstalls

    1,611 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Phill Barnes supported this idea  · 

  7. Documentation Management

    1,252 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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  8. Dark Mode

    1,885 votes

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    117 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


    Phill Barnes supported this idea  · 

  9. Indication of which devices have the helpdesk icon enabled on the devices view

    20 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Phill Barnes supported this idea  · 

  10. Search bar enhancements

    295 votes

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    Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Phill Barnes supported this idea  · 

  11. Automation based on technician reply

    39 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Phill Barnes commented  · 

    Expanding on this, a I'd be specifically looking for a rule to assign the ticket to the technician who repsonded. Eg, sometimes a ticket will be unassigned, a tech will read and want to take responsibility, so I'd like a rule that whomever first responds to a ticket, if it is unassigned, the ticket auto assigns to the first responder.

    Phill Barnes supported this idea  ·