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  1. 6 votes

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    Phill Barnes supported this idea  · 
  2. 23 votes

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    Phill Barnes supported this idea  · 
  3. 55 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Phill Barnes commented  · 

    Yes, please -- handy feature we used to determine status of a remote PC

    Phill Barnes supported this idea  · 
  4. 3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Phill Barnes commented  · 

    Yes please, on the new interface its difficult to quickly jump and find a customer (who is on the phone), now we must search for partial match, etc which is slower than say clicking the W to quickly jump and filter to all W customers, all done with the mouse without having to type / search with keyboard.

    We've refused to use the new interface due to the lack of this navigation feature but now looks like we're being forced into it in Jan 2023 :(

    Phill Barnes supported this idea  · 
  5. 107 votes

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    Phill Barnes commented  · 

    To expand on this, we would like it to notify us when a monitored device comes back online after its gone offline. for example, we are notified when a monitored device (eg server) goes offline but never informed when it comes back online, we have to manually check. We would like a quick notification email to be triggered when online again on a monitored device

    Phill Barnes supported this idea  · 
  6. 86 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Phill Barnes supported this idea  · 
  7. 1,580 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Phill Barnes supported this idea  · 
  8. 1,230 votes

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  9. 1,696 votes

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    Phill Barnes supported this idea  · 
  10. 19 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Phill Barnes supported this idea  · 
  11. 12 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Phill Barnes supported this idea  · 
  12. 288 votes

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    Phill Barnes supported this idea  · 
  13. 37 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Phill Barnes commented  · 

    Expanding on this, a I'd be specifically looking for a rule to assign the ticket to the technician who repsonded. Eg, sometimes a ticket will be unassigned, a tech will read and want to take responsibility, so I'd like a rule that whomever first responds to a ticket, if it is unassigned, the ticket auto assigns to the first responder.

    Phill Barnes supported this idea  · 
  14. 5 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Phill Barnes supported this idea  ·