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14 results found

  1. Export contacts

    6 votes
    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
    How important is this to you?
    Phill Barnes supported this idea  · 

  2. Export Customer List

    24 votes
    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
    How important is this to you?
    Phill Barnes supported this idea  · 

  3. Screenshots

    57 votes
    5 comments  ·  Ideas and Feedback » Devices  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Phill Barnes commented  · 

    Yes, please -- handy feature we used to determine status of a remote PC

    Phill Barnes supported this idea  · 

  4. Letter Ruler

    3 votes
    3 comments  ·  Ideas and Feedback  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Phill Barnes commented  · 

    Just noticed, possible duplicate of https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44022534-return-of-alphabetical-selections-on-customer-page

    An error occurred while saving the comment
    Phill Barnes commented  · 

    Yes please, on the new interface its difficult to quickly jump and find a customer (who is on the phone), now we must search for partial match, etc which is slower than say clicking the W to quickly jump and filter to all W customers, all done with the mouse without having to type / search with keyboard.

    We've refused to use the new interface due to the lack of this navigation feature but now looks like we're being forced into it in Jan 2023 :(

    Phill Barnes supported this idea  · 

  5. Alert when an agent comes back online

    110 votes
    4 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    An error occurred while saving the comment
    Phill Barnes commented  · 

    To expand on this, we would like it to notify us when a monitored device comes back online after its gone offline. for example, we are notified when a monitored device (eg server) goes offline but never informed when it comes back online, we have to manually check. We would like a quick notification email to be triggered when online again on a monitored device

    Phill Barnes supported this idea  · 

  6. Enhanced White Label Branding

    88 votes
    4 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Phill Barnes supported this idea  · 

  7. Password protect the Atera agent from end-user uninstalls

    1,593 votes
    28 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Phill Barnes supported this idea  · 

  8. Documentation Management

    1,241 votes
    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
    How important is this to you?

  9. Atera Dark Mode

    1,730 votes
    Under Review  ·  101 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
    How important is this to you?
    Phill Barnes supported this idea  · 

  10. Indication of which devices have the helpdesk icon enabled on the devices view

    20 votes
    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Phill Barnes supported this idea  · 

  11. Splashtop Remote Access Conflict. It would be nice if device would show if an agent is remoting the device.

    12 votes
    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Phill Barnes supported this idea  · 

  12. Search bar enhancements

    290 votes
    Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
    How important is this to you?
    Phill Barnes supported this idea  · 

  13. Automation based on technician reply

    38 votes
    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Phill Barnes commented  · 

    Expanding on this, a I'd be specifically looking for a rule to assign the ticket to the technician who repsonded. Eg, sometimes a ticket will be unassigned, a tech will read and want to take responsibility, so I'd like a rule that whomever first responds to a ticket, if it is unassigned, the ticket auto assigns to the first responder.

    Phill Barnes supported this idea  · 

  14. Search bar on the tickets/ alerts and devices page, just like the customers page

    5 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Phill Barnes supported this idea  ·