Settings and activity
14 results found
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6 votes
Phill Barnes
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23 votesPhill Barnes
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55 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Phill Barnes
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3 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Phill Barnes
commented
Just noticed, possible duplicate of https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44022534-return-of-alphabetical-selections-on-customer-page
An error occurred while saving the comment Phill Barnes
commented
Yes please, on the new interface its difficult to quickly jump and find a customer (who is on the phone), now we must search for partial match, etc which is slower than say clicking the W to quickly jump and filter to all W customers, all done with the mouse without having to type / search with keyboard.
We've refused to use the new interface due to the lack of this navigation feature but now looks like we're being forced into it in Jan 2023 :(
Phill Barnes
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107 votes
An error occurred while saving the comment Phill Barnes
commented
To expand on this, we would like it to notify us when a monitored device comes back online after its gone offline. for example, we are notified when a monitored device (eg server) goes offline but never informed when it comes back online, we have to manually check. We would like a quick notification email to be triggered when online again on a monitored device
Phill Barnes
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86 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Phill Barnes
supported this idea
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1,578 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Phill Barnes
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1,224 votes
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1,688 votesPhill Barnes
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19 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Phill Barnes
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12 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Phill Barnes
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285 votesPhill Barnes
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37 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment Phill Barnes
commented
Expanding on this, a I'd be specifically looking for a rule to assign the ticket to the technician who repsonded. Eg, sometimes a ticket will be unassigned, a tech will read and want to take responsibility, so I'd like a rule that whomever first responds to a ticket, if it is unassigned, the ticket auto assigns to the first responder.
Phill Barnes
supported this idea
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5 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Phill Barnes
supported this idea
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Yes, please -- handy feature we used to determine status of a remote PC