Settings and activity

11 results found

1. Export contacts

   6 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Phill Barnes supported this idea  ·  Apr 3, 2023

2. Export Customer List

   25 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Phill Barnes supported this idea  ·  Apr 3, 2023

3. Screenshots

   57 votes

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   5 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Phill Barnes commented  ·  Jan 10, 2023  ·  Edit…  ·  Delete…

   Yes, please -- handy feature we used to determine status of a remote PC

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   Phill Barnes supported this idea  ·  Jan 10, 2023

4. Alert when an agent comes back online

   110 votes

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   4 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Phill Barnes commented  ·  Jun 15, 2022  ·  Edit…  ·  Delete…

   To expand on this, we would like it to notify us when a monitored device comes back online after its gone offline. for example, we are notified when a monitored device (eg server) goes offline but never informed when it comes back online, we have to manually check. We would like a quick notification email to be triggered when online again on a monitored device

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   Phill Barnes supported this idea  ·  Jun 15, 2022

5. Enhanced White Label Branding

   88 votes

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   4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Phill Barnes supported this idea  ·  Jun 15, 2022

6. Password protect the Atera agent from end-user uninstalls

   1,607 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Phill Barnes supported this idea  ·  Apr 20, 2022

7. Documentation Management

   1,249 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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8. Atera Dark Mode

   1,754 votes

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   106 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Phill Barnes supported this idea  ·  Feb 23, 2022

9. Indication of which devices have the helpdesk icon enabled on the devices view

   20 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Phill Barnes supported this idea  ·  Sep 16, 2021

10. Search bar enhancements

    294 votes

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    Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Phill Barnes supported this idea  ·  Aug 26, 2021

11. Automation based on technician reply

    38 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Phill Barnes commented  ·  Aug 23, 2021  ·  Edit…  ·  Delete…

    Expanding on this, a I'd be specifically looking for a rule to assign the ticket to the technician who repsonded. Eg, sometimes a ticket will be unassigned, a tech will read and want to take responsibility, so I'd like a rule that whomever first responds to a ticket, if it is unassigned, the ticket auto assigns to the first responder.

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    Phill Barnes supported this idea  ·  Aug 23, 2021