5040 results found
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"Work from Home" Simultaneous Dual-Monitor Support
Allow users to run a simultaneous dual-monitor view rather than only being allowed to switch between monitors. This is counterproductive for our users working remotely.
231 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Remote Support from Linux
Perform remote desktop support if the Technician's operating system is Linux
148 votes -
Customer Contact
The same customer contact should be able to be assigned to several customers.
We have contacts which need to be assigned to multiple customers. At the moment, a contact (because of the email address) can only occur with one customer.75 votes -
Use parameters in software bundles
Want to be able to assign default parameters to a software that are part of a software bundle
31 votes -
Create Ticket without Token
Create Ticket without Token by using Helpdesk Tool Shortcut in Taskbar
7 votes -
WFH enabled devices on Invoices
Being able to see which devices has WFH enables in the invoices.
35 votes -
The ability to select/unselect column in the Timesheet Report
currently we only get the choice of the default columns in the Timesheet Report. It would be nice to be able to select the ones you needed. Also, to show all time entries but only billable hours in the total hours on the top of the report.
16 votes -
Device columns
The ability to view extra columns of useful data per device without having to click on a device, ie: device uptime, Availability Monitoring status, OS version.
82 votes -
Devices Tab
Would be great to have a "Device" Tab on the bottom of the mobile app so we'd have a direct way to access the full list of devices in alphabetical order (with the option to sort)
101 votes -
Custom device policies to generate notifications
The ability to create custom policies for device groups and generate notifications, ie: Notification if software is installed or uninstalled from a device, if a device hasn't restarted in X amount of time, if certain processes stop.
6 votes -
Software Inventory needs to show accurate information
Software inventory needs more accurate information. I install software but when running Advanced Conditions from the Devices section, they do not work reliably. If I manually do a Software Inventory operation, then go back, it will apply the filter properly. The refreshing is tedious, especially with hundreds or thousands of devices.
42 votes -
Closed and Resolved Ticket on the Customer Portal
On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".
Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.
53 votes -
Merge Agents
It would be great if a machine has Windows reinstalled to be able to merge the old data with the new installation.
165 votes -
Add event details for failed logins
When an alert comes in from a failed login, it would be great if the alert can show the events details so I don't have to go searching through the event viewer.
50 votes -
Block folder inheritance for an agent
an the ability to block folder inheritance for an agent for threshold or automation.
9 votes -
Customize emails for alerts
Add the ability to customize the email subject and body for an alert.
Now it has a very general subjects hard to skip through emails.
59 votes -
Daily Technician Time Report Broken down by agent
Currently, every morning I have to export to xls, run a Macro to sort, group and calculate how much time each tech spent the previous day. Would love for this to be automated.
22 votes -
Better alerts for newly installed programs
Get an alert for newly installed programs not based on the events that are built in which give you alerts if programs updates.
94 votes -
set time out for repeating alerts
Set a time put for a repeating triger to send additional alerts
18 votes -
Set an alert if a service is on
Add the option to make a threshold item to alert if a service is On.
10 votes
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