180 results found
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Assign Agent selection list should be sorted
When selecting 'Assign Agent' from a ticket view, the selection list is unsorted.
This makes finding the required agent very difficult when the list contains hundreds of devices.
1 vote -
Admin - Digital display option
Provide one viewer license per company account. This viewer license allows you to display your teams dashboard on a central digital display in the office without having to use a tech license.
That way it can be set to run 24/7 on a TV allowing management and team members to track progress and stats.
2 votes -
Fix button overlap on Script Editor
In the Script Editor page, the "Edit Script" and "Save" buttons are hidden under the "Get Help" and "AI Assistant" buttons. A user may accidentally open a menu instead of saving their script or starting an editor session.
Suggested fix: add the margin-right property to the div to shift the buttons to the left (moving the Get Help and AI Assistant buttons would probably be more effort than it's worth).
1 vote -
reminder
It would be nice to be able to add a reminder for non-important issues whenever I remote into a end user's system. There might be low priority items like "purge folder X after x/xx/xxxx." or "Reminder: This user has a static IP set."
As of now I'm using the notes, but it would be nice if I was somehow able to be reminded when I'm logging in so I can address outstanding non-urgent issues.
1 vote -
Biometric login
Biometric login enabled on multiple devices of the same type (e.g., two Windows devices or two Mac devices).
3 votes -
IPadOS Safari Support - Splashtop RMM
This should be a simple enough request. Atera on iPadOS Safari actually works quite well however, one critical function does not work; it does not launch Splashtop RMM successfully. This does work on Chrome on iPadOS however, the formatting of the site is not great. Would be a real plus 👍
1 vote -
Please simplify the login process
When logging in, here's what I have to do
- Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
- Enter my email address, click "continue"
- A password field appears. Enter my password.
- I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
- I click "Try another method"
- I then click "Google Authentication or similar"
- On the following page a OTP field appears for my rolling code
Only after all this can I log in and get to working.
Now this wouldn't be so much of an issue if Atera didn't keep logging me out…
5 votes -
Service Desk - Make the Add Ticket Button More Accessible
We are still fairly new to Atera and I'm trying to get our portal up as quickly as possible. When our users go to the portal to open a ticket, the "+" button is hidden under the menu in the top left corner. It would be ideal for that menu to be open with the + visible to add a new ticket... or insert an "Add Ticket" button in the upper right corner or somewhere on the screen that is more easily accessible.
1 vote -
search for bitlocker
The ability in the devices advanced search under storage if Bitlocker is enabled = true or false
3 votes -
Enable Tab function for powershell and cmd auto-complete
CMD and Powershell do not have the ability to use the tab button to auto-complete paths and module commands. This is a basic feature in windows and have wondered why it is not available in this platform. The auto-correct ensures you are typing the correct commands. This to me would save a ton of time when typing all of the scripts and commands that I do using theses tools. As it stands I have to go to powershell on my laptop to make sure that the command is correct. Not a time saver.
2 votes -
Accessible satisfaction Survey
Currently, Atera's satisfaction survey system lacks accessibility features, particularly for visually impaired users. When a ticket is resolved, Atera sends out a survey, but blind users are unable to interact with it effectively using screen readers. Key issues include the lack of attributes announcing survey options like "Very Poor," "Poor," "Matched Expectations," "Great," and "Super," which are identified only as "Blank." Additionally, attempting to click on these options does not launch the survey in the web browser. Furthermore, the web version of the survey also presents accessibility challenges.
We request the implementation of comprehensive accessibility features within Atera's survey system.…
3 votes -
Expand the view on the Quick Reply, Help Desk Topics, and Category fields.
While using the new UI, pressing on various drop-down menus such as 'Select a Quick Reply Templet', 'Help Desk Topic', and 'Category' do not allow for the full text field to be displayed. For example, on 'Select a Quick Reply Template', when the template name is over 21 characters long, it just adds "..." and you cannot read the full title of the template. Therefore, when selecting, you cannot distinguish similar named templates from one another.
My personal suggestion for a resolution to this problem could be something as simple as adding in a resizing handle to the drop-down menu…
2 votes -
I'd like to be able to create a new contact from within the ticket.
When a ticket is already created, but the contact changes and the contact is not already created in Atera, I'd like to be able to create a contact from within the ticket.
4 votes -
file transfer
Ability to transfer whole folders both ways would speed things up a lot. My beard grows long when doing anything with Atera's file transfer utility.
5 votes -
event viewer
The event viewer window is very small, we should be able to maximize this window. Also, it would be very good to be able to filter and search for specific events. Actually, the "Event Viewer" option from the devices is not very usable.
5 votes -
Enhanced Time Tracking Functionality
Feature Overview:
I would like to suggest the addition of a more accessible and versatile time recording feature. The idea is to have a time recording option readily visible at the top of the main page header. This would allow users to quickly initiate time tracking, for instance, when receiving a phone call from a customer, without the need to navigate away from their current page.Functionality Details:
Instant Start/Stop: Users should be able to start and stop the time recording with a single click from the main header. This ensures that capturing the duration of impromptu tasks or customer…
1 vote -
Ability to enable or disable the generation of screenprint when creating new ticket using ctrl+f12
Customers do not like to use the ctrl+f12 functionality, since it take approx. 10+ seconds from pressing the key combination and until the Portal dialog shows.
It would be nice to be able to able to control the feature by registry and/or by the enduser them self.1 vote -
General Navigation
Adding the ability to navigate trough clients or computers with arrows.
Actually we are obliged to get back to the list of computers or clients...1 vote -
Text box drag to enlarge
I don't like how the text box, when typing notes/replies, has to either be Fullscreen or letterbox style.
I just want to be able to drag the text box to make it longer, rather than have to bounce in and out of Fullscreen.
2 votes -
Dark Mode
Is there any pipeline to support dark mode.
32 votes
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