211 results found
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Default Remote Access Option (No Warning)
The Default Remote Access Option allows one to change from Splashtop to AnyDesk/TeamViewer/ScreenConnect.
The problem is, an admin can change this without warning. It provides no warning or confirmation or context. It immediately just deploys AnyDesk etc. to all agents causing popups on Macbooks and security alerts and mass panic.
Please can you consider a warning confirmation dialogue before this setting is changed or updated? Should be a quick small change hopefully.
9 votes -
Helpful UI Changes
Make [Dashboard] tiles customizable, make each tile having interchangeable categories you can combine.
Example:Tile 1:
[Tickets: Open] + [User Name] + [Connect]Tile 2:
[Tickets: Pending] +
[User Name] +
[Comment: Internal/External]-[Send]Tile 3:
[User Name] + [Patch Manage/Software Installation] +
[Monitor: Memory Usage]Tile 4:
[User Name] + [Ticket #] + [Date Created] + [SLA]Make it to where the user can set rows of categories for each tile or columns. That way scaling is dynamic for each screen resolution and size.
This has 3 major quality of life improvements
1: Reduces repetitive page refreshes jumping between different…1 vote -
Display custom fields in Device view
To be able to display custom fields directly in the dashboard of the "Devices" view (and the Customer Devices view). This would simplify device search and management, by offering a dynamic, instantaneous view of the data in question, without having to generate an auditor's report (which can be a long operation for fleets of 300 or more devices).
1 vote -
Alphabetized Tags
Nitpick but also QoL, been using the tags on my own tickets to tag them appropriately, and the filter works like a charm, but it would be nice if the tags were alphabetized when displayed in the filter section
1 vote -
Stop with all the ad popups
Stop with all the ad popups
1 vote -
Abandon the "new look"
Please don't change the look to the "new look." I constantly swap back to the old look. The thought of this being my only option at some point is frustrating.
1 vote -
log in type preference
Please add a check box to set a preferred login method. It is cumbersome to have to repeatedly select password and token when logging in.
1 vote -
Improved Filtering and Sorting Options in Main User View
Would it be possible to add a "My Tickets" filter or the ability to filter by requester in the user view (for the main contact)?
Currently, they only have a list that is very difficult to sort/filter properly.
Similarly, the ability to sort by creation date and other criteria is very limited.
2 votes -
Fix Import from Azure AD Screen
Sorting should be consistent in Azure Import Screen. We have hundreds of sites (retail locations) and when new sites are created, we have to match Azure AD Office on the left to Atera Sites on the right. The first issue is that the Azure AD Sites list never removes entries that no longer exist (office, in our case). We are well beyond the 30-day deleted user retention period. The second issue is that the Atera Sites drop down does not sort at all. Most of our sites begin with a 4-digit number and these appear in a random order. There…
1 vote -
Service portal dashboard
As I know customer portal is not customisable at the moment.
Is it possible that we can make it customised as it looks too plain right now.May be some additional tabs and few graphics etc will be good to have a better view.
1 vote -
More of an astheitc thing
Alternating colors on the Patch Management and IT Automation page.
I have a screenshot to share.1 vote -
Dark Mode Now
Feel like you all are ignoring the dark mode requests at this point. Please do a dark mode quickly. The only tool I use without dark mode and it seems crazy you have not implemented this yet.
28 votes -
Ability to save View with no header, variable # of output rows
I have created a view of the Devices page, and I want to make changes to the view itself so there is no Page header, no Search Box, and very tight vertical spacing so I can see 50 devices' statuses on one screen without scrolling up and down.
2 votes -
Better Application and Patch Management Based on Mitre Attack Framework
Patch Management and Application Updates Based on the MITRE Attack Framework
https://attack.mitre.org/mitigations/M1051/
Acronis Found a lot more apps that needed to be updated and some of them were Critical. Atera didn't even identify them as needing updated
4 votes -
could we look at increasing the refresh rate of the dashboard which displays our Patch management success rate?
could we look at increasing the refresh rate of the dashboard which displays our Patch management success rate?
5 votes -
Updates to Ticket Tabs
The new ticket tabs are a nice feature, I just have some suggestions for how they could be improved:
-Have the details for each tab start with the ticket title rather than the reference number; currently when I have several tabs open all I see is the # reference number for each one which makes it difficult to find the particular ticket I want to switch back to without hovering over each one to see the full title.
-Have the customer logo appear as the icon on each ticket tab; this would make it much easier to quickly identify the…
3 votes -
Live tracking of running scripts
It would be very helpful to see a live output of the scripts currently running rather than waiting for it to finish before seeing the output.
6 votes -
Removal of Copilot Column in Devices View
Hi everyone,
I understand the introduction of the AI Copilot feature and the desire to highlight its benefits to users. However, I am currently not planning to activate the subscription right away and would prefer to save screen real estate by removing the Copilot column from my Devices view.
It appears that this column is hardcoded into the interface. Could you please provide an option to either uncheck this column for users who haven't activated the feature?
Thanks for considering this request!
3 votes -
edit customer relations
Add edit relations back to device page as it was previously and not only to be done from customer page
3 votes -
Can we have a ? per page with the current manual info on it and how the page works.
Can I suggest a dedicated "page help" button.
I have contacted support a few time and in many case I would not have needed too if there was a page help / manual in the top corner of the page that details out how it should function.
Every page should already have a man help page so lets make it a direct link.Case in point was scheduled tickets and how the parent and child ticket interact.
So if you review the parent ticket that add time onto all the child ticket.Even support didn't know about this until they…
2 votes
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