180 results found
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show cellphone number on contact card in desktop/browser
Please show both the landline and mobile number on contact cards. What is really an issue is sometimes we only have a mobile listed, and not a landline. The contact card at a glance is misleading, since it shows NA next to the landline. At the least, if only one number is present, that should be the one shown in the contact card. Again, probably easier and better to show both
2 votes -
Highlight hovered row in Devices tab for client, similar to the Customers page.
When going to the far right end of the row to Connect or Manage dropdowns, it is a little annoying not being sure I am on the right row sometimes (ultrawide screen, higher res)
3 votes -
Dynamic Dropdown
Have the Ability to have a Dropdown that is Dynamic for example if I wanted to add a custom dropdown on a user where I can set their manager I can create a custom dropdown where it lists all the users in my account for me to select. This can even be extend to Dropdown with dependences where I can limit/group the users by site.
3 votes -
Bread Crumb Trail
Would be a nice feature to have a bread crumb trail at the top of the window for navigating up one more more levels.
In some instances within sites or reporting, the back button is not useful. Only option is to go back to the left menu and start from the main menu item.
5 votes -
Add subscription renewal date to subscription page
It would be helpful to know when our next subscription billing date is on the subscription page itself. Right now it just shows Monthly and Yearly fee along with payment info. I had to contact support to see when my next billing date would be.
1 vote -
Quick alert info on the Devices page
It would be really cool to be able to hover over the alert counters on a device in the main Devices page and get some more info on the alerts without having to click on the device itself. That way if it's an alert that's easily remediated by a script, I could click the checkbox on the device and run a script straight from the Devices page.
1 vote -
Can I design the survey myself?
I would like to be able to design the customer survey myself.
17 votes -
Sort "Save View" / "Category" suggestion
Hey Team!
I like your improvements on the Device Site and played aroung with different filters and saving different views where I see a chance to customize it even better:When I type a category where my view should appear there should be a suggestion of categories I already have in the list. So it is easy to click the right one and minimize the risk of a typo.
The views or categories should be able to be moved up and down via drag & drop just like in the custom fields so I can adjust and customize that.
This…
1 vote -
Agent Renaming
Provide a way to bulk edit Agent Names and Relation for a bunch of agents - perhaps in spreadsheet style.
1 vote -
ticket status button
On the Tickets page, if more than 20 tickets are showing, the blue ticket status oval is useless. Each time you click on it the page repositions and you can't change the status of the ticket you just clicked on. Your team says it is hard coded for 20 tickets. This should be fixed.
1 vote -
Technician availability
Make Technicians have the ability to set themselves as busy, away, unavailable. Sort of like teams, where you can set your Status....
1 vote -
To the right of Metics it would be nice to have a dropdown that let you pick between different metrics that we could see.
The default being the Mem & CPU that's currently shown.
In the drop down you would have Temperature, which might shows the line graph for CPU temperature, HD Temperature. Another option in the dropdown would would graph maybe disk usage or something.3 votes -
Related Agent
Show all Related Agents for a user.
Most users have a desktop and a laptop.3 votes -
Save last folder location in File Transfer
A Quality of Life suggestion: remember the last location open in the File Transfer feature for each device so that when I reopen it I start where I last left off.
1 vote -
CRTL+Enter to send a reply or publish a note.
It would be nice to use a keystroke to send my replies or publish my ticket notes. Right now, the key command appears to create a page break? I never use that. I would use CTRL+Enter to send multiple times per day.
1 vote -
View AgentID in the GUI
When you view a customer, the CustomerID shows in the URL.
When you view an agent, the AgentGUID shows in the URL.When working with the API, you require the AgentID. Please expose this via the GUI.
1 vote -
scroll bar
Make the scroll bar in Atera, and its windows wider. Its very difficult to click onto it.
8 votes -
Symbol for Scriptbased Alarms
Show a symbol for script based alerts, just like hardware alerts, disk alerts, availability alerts, performance alerts...
2 votes -
Change Colours on Device Preformace metric graph
Currently the colours are Pink / purple and Blue of a similar hue. I am colourblind and cannot easy see which is Ram and CPU at a glance, I need to use context clues to decide which is which line. It would be nice to have to option to change to anything, but more contrasty colours like orange and blue would be appreciated. Also GPUs core usage would be nice here too.
1 vote -
Allow us to place Fields anywhere in Ticket and be able to remove Product Family
Allow us to place Fields anywhere in Ticket and be able to remove Product Family
2 votes
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