Ideas and Feedback

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  1. A dark mode option for Atera desktop and mobile app to keep things easy on the eyes
    (and conserve battery)

    511 votes

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    Under Review  ·  41 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  2. The ability to choose how many devices to view per page (10,20,40, 100, etc)

    99 votes

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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. I would pay double if we could get a dedicated, customizable WALLBOARD that doesn't have access to anything except the widgets we checkbox.

    Basically the existing Dashboard, but not requiring a User License and that WALLBOARD user not having access to anything except for the live dashboard.

    Every other system has a Wallboard/NOC Display feature.

    No user license would be used for this, as it wouldn't be a user, but I wouldn't be against paying a little extra for this "user", as I understand it would require it's own login. That dedicated login would also have to not be limited…

    51 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Dark mode for the atera interface would be great, makes it easy on the eyes.

    9 votes

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  5. The ability to import a floor plan from a customer location would be great. Something where objects could be manually dragged to their location on the floorplan for users, printers, datacenter etc. Then we could lay out a customer location and be able to know where the device is located. Even as far as clicking on the device to bring up its screen to manage it.

    27 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Add more filter options. For example a filter for devices with pending reboot.

    8 votes

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  7. Any Custom Fields we add to a Device page should be searchable and show up in reports.

    28 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. There are a few missing features from the classic UI that makes the New UI much harder to use:

    • Unassigned being red in the Tickets page. Just adding that splash of colour makes it really easy to identify which ones are unassigned or not.

    • Ticket page icons. In the classic system you can easily identify where the ticket originated from with the envelope / phone icons. It adds a bit of context when looking at a ticket to see if someone has already spoken to the requestor, or if it it's an untouched email, so we can respond quickly.

    • Autorefresh.…

    4 votes

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  9. With the June 2022 update, when you log in, the home page defaults to taking you to devices. It used to default to the dashboard. Please change this back so it goes to the dashboard. Or, please add a feature where we can customize which screen we first see when logging in.

    4 votes

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  10. Option to enable a compact view for things like customers and devices. When you get a large number, the big block display with logos is just too big to be useful

    13 votes

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  11. Would be great if Atera published "Upcoming Features in the next update/next 3 months" so that your users have an idea of any features that are coming from the features board.

    10 votes

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  12. The user interface can be clumsy, especially if the endpoint is offline or has a slower bandwidth. If you can cache the information so the Atera Console is faster for us to walk through the information and just show the last time it updated. such as updating the information every 10 or 15 minutes for patches service states and such. And allow us to manually trigger a refresh if we want to wait for it. Otherwise, it can take 15 seconds or longer to view. For example service, I went in to restart a service on one workstation. It took…

    2 votes

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  13. When an authorised contact calls us and their mobile number is stored in the Mobile Phone field, we should be able to use the search bar in Atera to find that mobile number and it's associated contact in Atera.

    Currently 'Phone' field is included in the search but 'Mobile Phone' is not.

    We have mobile phone numbers populated in Azure AD and therefore they are synced to the Mobile Phone field in Atera, this should be searchable.

    2 votes

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  14. I really miss the 'select all' in the 'patch form'. Moving the mouse all the way to the left top only to go back to the right bottom seems like an unnecessary motion.

    2 votes

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  15. It would be nice if we could change the default number of tickets displayed from 20.
    I'm currently overseeing all tickets for my organisation and having to scroll, then wait for the next 20 tickets to load is painfully slow.

    4 votes

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  16. Forced log out happens randomly about every 24 hours and usually in the middle of a ticket update in the middle of the day - can we have some adjustment for this like forced log out after x minutes/hours idle but if active just remains logged in.

    19 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. Being able to set the default threshold policy in bulk for customers rather than having to update each customer one by one. Setting to mark a default policy and deploy in one click would work well.

    2 votes

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  18. Would like to be able to have the new look option be per user instead of global so each user can use the look they prefer.

    2 votes

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  19. Or at least revert back to the old one so I don't have to have my retinas accosted by the hideous new neon pink button theme.

    2 votes

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  20. It would be nice if you could create a custom pop-up window for certain clients so that when you open a ticket for that client or click on an existing ticket, a pop-up window would appear with important info. ConnectWise has this alert feature for its tickets. That way, if a client has special requests (i.e. ALWAYS CC this specific person; don't call this client, they only want emails; etc.) the technician can see it immediately every time they go into that client's tickets.

    2 votes

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