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181 results found

  1. To access the Atera Knowledge base a user must make an account which they will not do. And as a technician I can't just share the Knowledge base article link with the user via the Ticket itself either. This makes the Knowledge base only useful to the technicians and not the users.

    3 votes

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  2. When in the "Devices" tab for a client, Atera should display the number of devices either by default or bring up the count when selecting all devices

    33 votes

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  3. I would be great, if it were possible to receive desktop notiifcations upon ticket updates, alerts etc.

    Maybe by implementing push notifications for the browser?

    89 votes

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  4. I don't like how the text box, when typing notes/replies, has to either be Fullscreen or letterbox style.

    I just want to be able to drag the text box to make it longer, rather than have to bounce in and out of Fullscreen.

    2 votes

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  5. A dark mode option for Atera desktop and mobile app to keep things easy on the eyes
    (and conserve battery)

    1,464 votes

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  6. Looking for a new view option to see all tickets in our system and who they are assigned to broken out by users. Do not want to setup filtered views to only see individual technicians. In the ideal scenario each technician has a lane, showing the priority groups and the tickets assigned to technicians. One lane shows the unassigned tickets as well and can move them to the techs as needed. The issue I am trying to solve is visibility to the queue versus having to scroll thru the tickets to see things. What is happenign is tickets are falling…

    3 votes

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  7. Currently a ticket is created when a chat session lasts longer than 2 minutes.

    Please add an option to prevent this.

    4 votes

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  8. Add custom shortcuts to the main menu bar for quicker accessibility.

    2 votes

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  9. This should be a simple enough request. Atera on iPadOS Safari actually works quite well however, one critical function does not work; it does not launch Splashtop RMM successfully. This does work on Chrome on iPadOS however, the formatting of the site is not great. Would be a real plus 👍

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  10. It would be great to have an inline picture viewer for attached pictures, so we don't have to download and open them

    5 votes

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  11. We are still fairly new to Atera and I'm trying to get our portal up as quickly as possible. When our users go to the portal to open a ticket, the "+" button is hidden under the menu in the top left corner. It would be ideal for that menu to be open with the + visible to add a new ticket... or insert an "Add Ticket" button in the upper right corner or somewhere on the screen that is more easily accessible.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  12. Objective: Warn tech in an obvious way to handle customer or contact in non-standard manner such as:
    "Don't call this person She or Her" (contact note)
    "Don't service until they pay" (company note)
    "All requests for new licenses must be approved by Mr. X" (company note)

    Method ideas:
    1. Ability to enter info at customer or contact level, very much like Notes but distinct from that field. If static (vs user defined) field, named "Critical notes" or something.
    2. On Add Ticket screen, as soon as pick Customer, display associated Critical Notes via popup or highlighted area. Upon pick of…

    2 votes

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  13. StrikeThrough SuperScript and subscript!

    4 votes

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  14. as part of the columns to select from can you add one for the ip address?

    3 votes

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  15. Payment (invoice) from atera and webroot are sent via an email. This information is not sufficient for administration. I would like the invoices that can be found in Atera (admin-subscription-Invoices) to simply be emailed as a PDF to a mail address that we can enter ourselves. In our case the administration of our company.

    24 votes

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  16. Would be a nice feature to have a bread crumb trail at the top of the window for navigating up one more more levels.

    In some instances within sites or reporting, the back button is not useful. Only option is to go back to the left menu and start from the main menu item.

    5 votes

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  17. Add the ability to change our branding color under "Admin > White Label > Logo and Color" back. At some point, it was removed and support said I should create a feature request to add it back.

    3 votes

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  18. Feature Overview:
    I would like to suggest the addition of a more accessible and versatile time recording feature. The idea is to have a time recording option readily visible at the top of the main page header. This would allow users to quickly initiate time tracking, for instance, when receiving a phone call from a customer, without the need to navigate away from their current page.

    Functionality Details:

    Instant Start/Stop: Users should be able to start and stop the time recording with a single click from the main header. This ensures that capturing the duration of impromptu tasks or customer…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  19. Customers do not like to use the ctrl+f12 functionality, since it take approx. 10+ seconds from pressing the key combination and until the Portal dialog shows.
    It would be nice to be able to able to control the feature by registry and/or by the enduser them self.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  20. Adding the ability to navigate trough clients or computers with arrows.
    Actually we are obliged to get back to the list of computers or clients...

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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