190 results found
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Create contacts from the asset flow
Being able to create a new contact from the assets flow so if I started to work on an asset and then realize I don't have a contact, I don't have to go out of the flow.
3 votes -
Script versioning
I just ran into an issue where a script was updated, but there was an error. There doesn't seem to be a way of restoring from a previous version or backup. It would be nice to have a history of the script and track changes.
9 votes -
You need non-social media based support options. Facebook & Reddit are okay, but you need a standard community board where Atera users can c
It would be nice if Atera had traditional message boards for community access that are Atera monitored and community assisted, it would provide much better support for people who want to bounce and idea or question off users in similar environments. Facebook is ??okay?? but I've been watching for over a week and haven't seen a single new posting. A community support mechanism should have regular interactions between the support personnel and product users. If Atera doesn't want to support their own forums, Spiceworks.com already has an Atera vendor page and millions of technology enthusiasts who love helping other people.…
1 vote -
KB Article Import
Having the ability to import existing KB articles set to a company's specific format.
We have a How to guide format that we use. Currently, I have to attach the pdf file to the article telling the customer to "Please see attached PDF."2 votes -
Have an API key just for different users
Having only 1 API key is limiting. If I have a junior dev, and I want him to develop some API things, but I don’t want him to have access to delete commands, and commands that could be disruptive, develop a framework so we need to know that the api work properly. API call change do a lot, Granularity for users. Have an API key just for one user
8 votes -
"Charge me now"-button
If, for some reason you could not charge the credit card for some time the blue bar appears and states the one should update it´s card information.
If you resolve the issue with your card then you do not know when the next attempt, if any, to try to charge your card again will happen.
Suggestion: Add a "Charge me now" - button to retry the current card as you only can do that by resubmitting all your card info once again.
1 vote -
Activity logs for IT Automation + Threshold Profiles
Activity logs for IT Automation + Threshold Profiles
9 votes -
Install agent activity on activity log
Install agent activity on activity log
8 votes -
Customer Portal Should Include Assets
Have the customer portal show the assets for that customer. So when a customer logs in on the portal they could see and manage their assets including adding, updating, and deleting assets.
55 votes -
Snmp threshold on existing Monitored OIDs
Snmp threshold on existing Monitored OIDs is currently not editable. Meaning that I have to delete and add OID again to set a new threshold when something is changing (e.g. Ram, CPU, Diskspace)
7 votes -
Ability to search for Time Entries in Search bar
Search bar: need to be able to search for time-entries on tickets.
2 votes -
Expand the description box within an asset
Expand the description box within an asset
2 votes -
Using Assets in tickets
It would be very useful if we would be able to select an asset when creating (or working on) a ticket.
We want to use the assets feature to keep track of our customer's printers. If we also manage the pc/server/... we can install the Atera agent but that is not always an option, unfortunately. If we can attach assets to the tickets we can easily filter and keep track of the issues we've had to deal with.
10 votes -
API security
Would be nice to have more than one API key. Our CTO’s concern is that
o It is not really protected in any way
o There only is one API re-write access. If someone would get that API key. If there was a read only option with the API and that would be good17 votes -
Folder rules to populate devices based on criteria.
It would be nice to create rules or filters for folders to auto-populate devices within the folders. A lot of times customers have many locations, and being able to auto-populate devices under a specific folder would be a welcome change. Some Criteria idea's that would be helpful for my team:
Subnet Range
Device Type
WAN IP Address (The most useful for my team)
Device Type (Server, Workstation)
Device OS
CPU Type
Hardware VendorIn addition, allowing IT Automations and reports to run against Customer folders would would solve a lot of requests.
Integration with IT Glue to sync over the…
7 votes -
Adding Manager Through API
Would be nice to be able to add manager through API
1 vote -
regedit
Make Regedit screen larger. When going deep into Regedit, you can no longer see or read the columns you are working on, the window is not adjustable either. Please make the screen larger or scalable, or even add a scroll bar would help.
49 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Custom Fields DropDown With Dependencies Enhancement
For the fields you can set to DropDown with Dependencies - is there a way to nest those further instead of only having Values and Children?
For example if we wanted:Value: Request Type = Computer
Child Value:Hardware
Sub Value -> Monitor
Keyboard
Mouse
Etc.
Child Value:Software
Sub Value -> Adobe
Sub Sub Value -> Reader DC
Pro
PhotoShop
Etc.
Sub Value -> Microsoft
Sub Sub Value -> Outlook
Word
Excel
PowerPoint
Etc.4 votes -
Turn off pagination for the API
Turn off pagination for the API
1 vote -
Asset Management: Mass import into Atera.
Asset Management: Mass import into Atera.
38 votes
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