190 results found
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AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet
AI Chat bot/Ticket recommendations to be trained from past tickets and not from the internet
8 votes -
If a technician deletes time entries, need to see it on the activity log
If a technician deletes time entries, need to see it on the activity log
42 votes -
Search ticket features enhancement: keyword, users, date
Search feature:
just try to find tickets, it searches ticket title. All of our tickets are raised by email mostly and different subject matter in the email. When you do search, the way of timeline of things, is not all that helpful.
o Search by keywords
o Search by users
o Search by date or at least see the actual date.6 votes -
API bitlocker calls
API bitlocker calls
2 votes -
View only license
View only license: license for our accountant, sometimes they check what we have in the system is the same. We give them one of our user for that day and then we cannot work. Would be nice to have a view only license
23 votes -
If my access to limited to X amount of customers, I shouldn't be able to create customers that I don't have access to.
If my access to limited to X amount of customers, I shouldn't be able to create customers that I don't have access to.
2 votes -
CRM
CRM – we can email our customers; we can group in certain software that they use
1 vote -
Calendar inside Atera that would then connect to an outside calendar.
Calendar inside Atera that would then connect to an outside calendar.
1 vote -
API calls to be able to update the update the data of an agent (PUT/PATCH)
API calls to be able to update the update the data of an agent (PUT/PATCH)
2 votes -
disable access to billing section.
Second time i post this, because it is unacceptable. Employers needs to have full Admin access because otherwise they cannot Add an KB Article.
I would like to have the billing tab hidden for employers.
When disabling the 'Full Admin Access' and Disabeling the 'Billing information'We have the following problems :
Option to Edit the Knowledge base is greyed out. (why?)
Option to add an new product in an 'Product and Expense' is not possible. (Action -> Product and Expenses -> Add -> + icon beside product)
not possible to delete tickets (not realy an problem)
The only thing…1 vote -
API ability for end-customers
API ability for end-customers: option to allow API access of customers. It would be useful for some of our clients.
2 votes -
When the site is slow/down, I would still like to have easy access to the data base
When the site is slow/down, I would still like to have easy access to the data base
1 vote -
Customer based ticket custom field
I would like to ability to assign different ticket field data (Ticket field Templates) to different customer or an away to assign any custom field to a particular customer's customer portal.
IE. Customer A doesn't need the same data fields as customer B. As simply as customer B only uses Macs, so removing all the fields with Window's related data.
3 votes -
Audit Log via API
The ability to access Audit Log from API or atleast export and send via email on a schedule.
6 votes -
Notes integration
To link Atera to some of our project management and knowledge base platforms. A lot of information is stored and updated on those platforms and it will be great to pull it into Atera to the device page, customer page, and even the main dashboard. It can be different note platforms like - Evernote, Jira conference, notion, or even Monday.com.
1 vote -
customer deny in group
Instead of setting it up so you have to allow the customers in the atera portal... allow us to deny as well... or allow us to update the customer allow list for user groups easily by selecting all and removing the ones we dont want...
currently if you already have the group setup and then you go and add all the customers again it will error out saying you already have these customers added...
you have to go back and either figure out what customers have not been added to this group or you have to delete them all and…
1 vote -
CRM integrations
Integration to more in depth CRM systems, Hubspot, Salesforce, ZOHO, Dynamics CRM, ETC....
7 votes -
Password manager
Have a button to copy the username, not just the password. and have a built-in password creator
4 votes -
Additional information on why a script failed
Additional information on why a script failed
73 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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1 vote
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