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344 results found

  1. Microsoft ReFS Monitoring would be helpfull

    3 votes

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  2. Ability to take a screen shot of the current session, preferably silently. Workstation or Server

    20 votes

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  3. SUSE All version support required

    2 votes

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  4. I got a request for two way audio via the splashtop app.

    2 votes

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  5. Generate agent health report from device page. When investigating a device, it would be handy to be able to generate the agent health report right from the device page instead of needing to choose reports, customer, device name then generate which takes you off the device page.

    3 votes

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  6. Good day!

    It is desirable and absolutely urgent to have a threshold element with mounted network drives that can be monitored under macOS. This means that there must be a message if macOS loses the connection to the share. It shouldn't matter whether it's AFP, FTP, NFS or SMB.

    1 vote

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  7. It would be grate if you can add function to the all new Linux agent to monitor SNMP, TCP, HTTP and generic services in a network.

    13 votes

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  8. Having a field on the main screen for a device where it shows whether the device is idle, versus having to click through a couple dropdown menus before getting to the info. It would help to be able to see, at a glance, whether the device is indeed idle before connecting up. This avoids connecting when it's in use, which disrupts the client's work most times when in use.

    Several other RMM's have this already, which is convenient.

    2 votes

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  9. Hello,

    Is there any way to get notification for every hour for "Machine status unknown"?
    The Atera notification "Machine status unknown - agent has not established communication within the expected interval." was sent only once per server. This should be sent every hour while the server is offline

    Regards,
    Valentinos Koutsoftis

    3 votes

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  10. It would be great to see which of our technicians are on a particular device. We all work remotely and sometimes we'll jump on the same issue and can't get in because someone else is on it. We'd like to be able to tell them to log out.

    1 vote

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  11. The device display shows the "Last Logged User". But this information does not clearly indicate if the user is still logged in. It is often stale or incorrect, especially if more than one user is logged in.

    Ideally, it should show the currently logged in user (the one that's active). And it should show their status (Active, Idle, etc...)

    53 votes

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  12. Unfortunately, after installing the agent, only the computer name is displayed.
    It would be much better and more useful to display the FQDN. Directly in the overview.
    This would make it much easier to assign machines and search much faster if you know the AD. As well as simply adding new machines under a "dummy customer" (transfer) and then assigning them to the real customer.

    It is important that the FQDN is shown DIRECTLY in the overview.
    Small adjustment, big effect.

    1 vote

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  13. Availability Monitoring - Control how often we receive alerts for a device that is offline. I can get an email alert almost every hour to let me know a device is still unavailable. After a weekend I can have up to 50 emails for a single device! If there are multiple servers offline then this is too much. We are having to turn off this feature at the moment because we just get spammed.

    20 votes

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  14. Since the Atera Agent already collects the Service Tag or Serial number it would be great if it could potentially record warranty information and/or display that on the device screen and incorporate that into the Audit report.

    516 votes

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  15. allow threshold items as script bases on linux os also, as supported in windows right now

    2 votes

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  16. Barcode scanning funcionaltiy to quickly import assets to the system

    4 votes

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  17. We do not use sudo on our datacenter machines, please add install script without sudo.

    2 votes

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  18. Allow monitoring devices that have no internet gateway but which are in the same network than other atera agents with full internet access allowed. We have windows machines competely without default gateway entry. I think they will not be able to launch functions which need internet access but maybe we are able to monitor them by redirecting the monitoring information over an existing agent.

    2 votes

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  19. Want to setup the agent to monitor local log files for specific regex entries as part of the alerting function.

    3 votes

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  20. None of the Linux text editors (Nano, Vi, Vim, etc.) work in the Atera portal's Terminal window for Linux clients. It's not possible to support Linux computers without being able to edit scripts and config files, and the Atera agent for Linux provides no other way to do this.

    7 votes

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