Ideas and Feedback

Ideas and Feedback

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  1. Check for enabled Windows Firewall. Should be a simple but very usefull monitor.

    1 vote

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  2. Hi there, It would great that historic data is retained for previous users who have logged in, this could be time restricted, ie the last 3 months of active users, but something to allow us to review previous users.

    Justin

    6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. I would like to see the ability to have a chat widget (similar to what you use for your support) but for us to add to our website to allow clients / customers to chat directly with us via Atera. Instead of having to use third party chat apps and then copy and create tickets manually.

    This seems like something that should be fairly easily implemented and I believe that many users would love this feature!

    4 votes

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  4. It would be excellent to have the ability to config the agent user so it could be recognised and managed as an AD user or local/domain admin/user.
    This would allow the use of more script functions like xcopy of network folder/file shares to the client for deployment and allow it be a more useful tool where you want all other local admin restricted.

    If we could config the client to be a local admin or a domain user with authentication,

    1 vote

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  5. Looks like there's no way to select multiple agents while in Folder View. The check box to the left of the agent is missing..
    I.E. if I want to move recently agents from the "Uncategorized" folder to a "Specific Folder" I need to access the agent one by one and change the Agent Relationship or go to All Devices, identify the agents in question and multi-select them to that I can apply the Relationship to all of them at the same time.

    3 votes

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  6. Would be nice to have the option to enable and disable a pop up alert with a custom message for an agent inside of a customer account, to alert the technician of anything they need to be potentially aware of before connecting/assisting with that agent.

    2 votes

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  7. 1 hour is far too out of date for hard disk usage info, the alerts update quickly, so the information on the agent page should do so too! Out of date information is of no use to anyone.

    8 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Assuming that heartbeats are sent both ways for machine availability, the server end is slow to recognize a computer is offline. This can make testing things like Wake on LAN very slow. If the client agent can somehow notify the server that a shutdown event was recorded and update the portal much sooner that would save a lot of time. Alternatively, decrease heartbeat interval times? Sometimes have to wait 5-10 minutes after shutting down a machine before the portal recognizes the device is offline.

    1 vote

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  9. Add AV/Spyware/Firewall Status to Agent API

    MachineID

    AgentID

    DeviceGuid

    FolderID

    CustomerID

    CustomerName

    AgentName

    SystemName

    MachineName

    DomainName

    CurrentLoggedUsers

    ComputerDescription

    Monitored

    LastPatchManagementReceived
    AgentVersion

    Favorite

    ThresholdID

    MonitoredAgentID

    Created

    Modified

    Online

    ReportedFromIP

    AppViewUrl

    Motherboard

    Processor

    Memory

    Display

    Sound

    ProcessorCoresCount

    SystemDrive

    ProcessorClock

    Vendor

    VendorSerialNumber

    VendorBrandModel

    ProductName

    MacAddresses

    IpAddresses

    HardwareDisks

    OS

    OSType

    WindowsSerialNumber

    Office

    OfficeSP

    OfficeOEM

    OfficeSerialNumber

    OSNum

    LastRebootTime

    OSVersion

    OSBuild

    OfficeFullVersion

    LastLoginUser

    7 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. When deleting an agent or attempting to execute an automation profile (i.e. run scripts) the tasks should go into a queue that will execute when the agent goes back online. There should be an option for a timeout for the tasks in the queue.

    When deleting a whole customer agents that were offline at the time end up in the "Unassigned" "customer", which is annoying and requires manual cleanup.

    When running scripts with an automation profile (e.g. to get a report) one has to manually schedule the task to catch all the machines online with the profile, otherwise the profile…

    1 vote

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  11. It would be great if Atera could store the history of OIDs so we could see some historical data on the monitored OID

    1 vote

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  12. We currently do not have the ability to view or set the SNMP polling interval when monitoring them via agents.

    It would be very useful to be able to view and/or set the SNMP polling interval so we can customise the monitoring to suit our needs.

    1 vote

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  13. Bind Chat to Agent, NOT the User

    MANY of our clients have users that do not have a company email. This makes it impossible to chat with them. We need the ability to chat with whoever is sitting at the machine instead of attempting to target the user specifically. Then perhaps allow the ability to assign it to a user or ticket.

    This brings up the fact that we should be able to assign an agent to any ticket we want without it being bound to the user.

    2 votes

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  14. Windows auto update disabled when installing atera agent

    5 votes

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  15. It would be very helpful if there would be a function that outdated agents, for example, 6 or 12 months (arbitrarily adjustable) were no longer online, automatically deleted from Atera. So that you always have a clean client infrastructure and no corpses in the panel manually over the device filter setting must constantly clean.

    1 vote

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  16. Enable an android agent to enable basic system information, monitoring and remote control through splashtop.

    6 votes

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  17. It would be great to inform the customer that Atera agent was installed successfully (by pop-up message, email or report about successfully installed agents). Because the customer is a little confused when installation progress is started but then nothing happened on the desktop.

    4 votes

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  18. Ability to control ESX

    1 vote

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  19. Hello, could you consider the idea to improve deployment of scripts, maybe permitting to choose more than one script at one time? Could be useful selecting more scripts and let them run one after another just like the install in the Software Bundles.

    3 votes

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  20. It would be nice to enable feedback on the remote computers from an icon in the taskbar. For example, if it is "Patch Friday", I would like to be able to notify my customer that at 5pm, on Friday, the computer is installing updates. The end user should be able to see the announcement of the agent and also be able to open it at any moment and confirm what actions are being performed on his/her device. Kind of real-time feedback for the end user or server administrator.

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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