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30 results found
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40 votes
Alex Noce
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39 votesAlex Noce
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136 votes
Hi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
You can also follow this in our Pubic Roadmap.
Best regards,
The Atera Team
An error occurred while saving the comment Alex Noce
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28 votesAlex Noce
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187 votesAlex Noce
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405 votes
An error occurred while saving the comment Alex Noce
commented
Dear Atera, please bring your attention to the glaring feature that should be a super quick implementation. Other ticketing systems consider this to be a 'watcher' rather than actually 'assigning' the ticket to multiple people. I'd honestly prefer that because we can always change the assignee to whomever is actively driving the ticket to completion.
Related ideas:
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44963740-option-to-assign-multiple-contacts-to-a-ticket
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44928382-multiple-contacts-for-a-single-ticketAlex Noce
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22 votes
An error occurred while saving the comment Alex Noce
commented
Dear Atera, please bring your attention to the glaring feature that should be a super quick implementation. We constantly see requests from our users where multiple people are copied, they expect those people to also be included in future responses to the ticket. Not only should that happen, but we should also have the ability to add/remove people ourselves both to the ticket as a whole as well as any individual response (almost like it is an e-mail, yeah?).
Alex Noce
supported this idea
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23 votes
An error occurred while saving the comment Alex Noce
commented
Dear Atera, please bring your attention to the glaring feature that should be a super quick implementation. We constantly see requests from our users where multiple people are copied, they expect those people to also be included in future responses to the ticket. Not only should that happen, but we should also have the ability to add/remove people ourselves both to the ticket as a whole as well as any individual response (almost like it is an e-mail, yeah?).
Related ideas:
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44963740-option-to-assign-multiple-contacts-to-a-ticket
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44015103-assign-multiple-technicians-to-a-ticketAlex Noce
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19 votes
An error occurred while saving the comment Alex Noce
commented
Everyone needs to open a ticket with support and send them a screenshot to these ideas. 4 years later this idea should be implemented, or we need a concrete reason for why it cannot be implemented.
Alex Noce
supported this idea
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57 votes
An error occurred while saving the comment Alex Noce
commented
Everyone needs to open a ticket with support and send them a screenshot to these ideas. 4 years later this idea should be implemented, or we need a concrete reason for why it cannot be implemented.
Alex Noce
supported this idea
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Greetings! I think you need to consider a many to many relationship between devices and contacts, here is a related idea: https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44832964-assign-multiple-contacts-for-a-single-device